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September 2023 by Abbi S.
I purchased a purse from this store on 9/5/23 and decided to return it. First of all you only have 14 days to return any item. On the 14th day I went to return the item I arrived at 4:15 pm and the store closed at 4 pm. I then returned 3 days later and was told that they would not make an exceptions for store credit. Because the time frame was expired. The manager was unavailable to speak with me, however she was in the store. I know this because the sales person went to discuss this with the manager. I didn't matter what I said the sales person was adamant and nasty to me about the situation and didn't seem to care whether I was a returning customer or not.
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March 2023 by Anthony Esquibel
Shelly and crew are amazing!This is a must visit foe all you lady's that care about quality clothing at fair prices!
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March 2023 by D E.
Worst customer service in the area unless your a 'local old timer'. I've been in this store numerous times- walk all the way around the store and have yet to have anyone offer to help or even say 'Hi'. The employees are usually gathered around the dressing rooms swooning over one of their regulars who is trying something on. Today it took 2 sales clerks to ring up a customers order. While doing so they were asking the customer about so and so who had come in with her before and then became giddy when the customer told them that her friend likes purple. I'm done. After 3-4 chances I've given them to see if they would greet me - I'll move on and shop places that actually care about potential customers.
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June 2022 by Tricia McCourt
Absolutely everything!! Timeless and extremely flattering clothing. The real difference is Shelly and her wonderful staff!!!
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December 2021 by Tanya S.
My sister and I always come here when we visit from Colorado. Really unique clothes and great service from the ladies and a wonderful ambience. We will get a group of girls and come for Mimosas and shop. My favorite boutique in Arizona and a must stop on every trip here!
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July 2020 by Dasha Dial
Really cute stuff and the staff is extremely friendly and helpful.
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August 2019 by Debi Donnenfield
Incredible collection of designers! Beautiful styles from classic to trendy. Excellent and friendly customer service.
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March 2019 by mikaceballos
The best service, great smiles, fun collections, awesome tailor!
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February 2019 by Sandy S.
I agree with other positive reviews. I don't even live in Scottsdale area, but I'm here multiple times a year for family and work. Even living in SF Bay Area, when I need new clothes- casual or professional- I stop at Essenza first (seriously). And if I can time one of their sales... I am haaaappy., but I'm happy at regular price too because their selection is well curated across multiple prices points. Have never been put down for shopping sales, even in the beginning when they didn't know me. 6+years shopping here...
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December 2018 by Terri Allen
The personal attention and creativity of the staff is amazing. Great variety of clothing and targeted to the right customer base for Scottsdale living. 5 stars!
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November 2018 by Renee Allen
My favorite place to shop in Scottsdale. Love the owner Shelly and Julie always helps me find the perfect outfits. Excellent customer service and inventory. My only complaint....I spend too much money! LOL
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July 2018 by Sharon R.
I really like this neighborhood boutique. It has a nice selection of quality clothes and accessories. The sales team has always been very helpful and friendly. They are quick to point out good sale items. If you don't want to see yourself coming and going this is the place to shop.
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January 2018 by Carole Dormal Royal
Horrible customer service. After my friends and I spent over $900 will never shop there again.
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September 2016 by Debi Nelson-Donnenfield
Love this store! Fabulous designer brands and accessories! Lovely owner and employees!
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August 2016 by Sally Arnold
My FAVORITE place to shop! The sales team is Exceptional--friendly and helpful! Wonderful selection and beautiful jewelry and accessories as well.