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December 2025 by Hector Lima
Debra was amazing, thank you
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December 2025 by Kristina Snell
Autum is so great she really knows her stuff. She helped me out so much . Great customer service.
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December 2025 by 2C214 Investments
We have been storing our stuff here for over a year and it's great. Mark in the front office is always helpful with any questions we have. He was very patient with showing us different units when we were deciding if we wanted to downsize or not. He was extremely nice and very knowledgeable!
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November 2025 by Grace Clark
While this storage facility is nice and has straight forward user access, I have been disgusted by how this location and public storage on the whole has handled an incident that occurred in my unit. They have lost all future business.
On October 12th, 2025 I went into my storage unit to find that there had been extensive water damage to my belongings. It had rained heavily over the previous days. I assume the water came through the sheet metal ceiling which looked to have some screws loose. The water damages hundreds of dollars worth of collector magazines, vintage postcards from Italy, personal photo albums, and countless other items that are not replaceable. I immediately contacted the main office and left two voicemails with the property manager. Since I couldn’t get a hold of anyone at the location, I contacted Public Storage’s general line and reported the incident. They simply told me someone would be out to check the unit and that I could expect a return call shortly from management.
I did get a return call Monday morning. They told me my report hadn’t been flagged as urgent and was at the bottom of the pile. I assumed the issue would be handled swiftly, so I declined to move units (also because I work full time and I can’t be available to do that). I put tarps on my stuff and thought it would be okay until they fixed the issue. The residual water would probably evaporate by then and I had gotten all my damaged goods out already anyway. I dropped my key off on Tuesday so that they could access my unit. Over that weekend I initiated my insurance claim. I called the office again to ask them to send pictures of the leak site as well as the initial incident report so I could submit them to my insurance. Nobody answered. I left a very descriptive voicemail.
Two weeks went by and I called them because I hadn’t heard from them. I was very rudely told that nobody had been in and they couldn’t estimate when someone might be able to assess it. To this day I have not heard back nor had my key returned.
In this past week or so, I noticed I was still charged $162 in rent despite not getting the service I agreed to in my contract. I used the online chat service to dispute this. They told me they don’t have control over the billing system and that they wouldn’t be able to change this charge. How???? They gave me a number to escalate the issue. I called this number a couple of days later. They took down what I have described here and said I would get a call or email follow up within 72 hours. That was on Tuesday midday, so I should have gotten a call/email by Friday midday. I just now, on Monday, got an email that they applied a $25 credit to my account for future charges. How insulting and pathetic.
This whole ordeal has been handled inappropriately. They have not taken responsibility or given me any sort of financial break when they are the ones who broke our contract. It states that the contract is valid under the condition that they store my belongings safely. I refuse to accept that I need to keep paying $162 a month for inadequate storage. Meanwhile, NOBODY has been in to see my unit and the only time I have been contact first was when they asked for my key. They have lost my future business and I will never recommend them to anyone. Awful and greedy business practice.
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November 2025 by Ruth Ann Moore
Tracy was awesome - efficient, helpful and kind.
It was a pleasure doing business with her.
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November 2025 by Emery Sloan
Autumn made all my moving process simple & easy. She answered outgoing person who stayed professional, courteous throughout the process. She answered all my questions, making sure we knew our way around with a detour of the facility. Helping me with the PS App and how to use it. No doubt she made it easy to select PS at 1650 N Pima Rd. Thanks Again!
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November 2025 by Bryan Chanthavichith
Been using this location for 3-4 years now. Tracy has been great!
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November 2025 by Patricia Cuming
Danni was so helpful with answering my questions. Very kind!
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November 2025 by M R
I was looking into getting a unit and stopped by at PS. Tracy was super helpful and made the move in experience easy. I like the fact that it’s gated and very secure, I now have peace of mind that my things are safe.
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November 2025 by Angela Garcia
The property manager, Tracy, was helpful and courteous and got us into our storage unit in a timely manner. The storage facility is very secure and clean, our previous experience at the Public Storage on Main Street in Mesa was bad.
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November 2025 by Zoe Cline
Tracy was amazing! Super helpful, personable and funny.
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October 2025 by Read now
Tracey is awesome I locked myself out and couldn't bring all my bags with me to go look for the key and she put them all in the back room for me. I didn't find my key so nów I have to get a locksmith, ugh. Thanks you Tracy!
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October 2025 by E S
Tracy helpful, saves me money and very professional
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October 2025 by ashlee meadows
Tracy was very helpful and kind. Would recommend this facility.
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October 2025 by Serena V
Clean and secure storage facility. Tracy has been a great help every time I visit.
