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November 2023 by Jill C.
Took a watch in to have a battery replaced which should have been easy peasy. Returned an hour later to pick up the watch. They then inform me that something was wrong with the dial feet and needed the watch for a few days to repair. A few days later they leave a voicemail stating that "due to the fall" they needed to replace a mechanism that works with the dial. In the decade of owning this watch, it had never been dropped. Other than needing a battery replacement, is was in perfect condition. When questioned about the "due to the fall" voicemail that was left, that statement was denied. Now not only am I out for the battery replacement which was already known, but now out additional money to have the watch fixed. You'd think if there was something wrong with the face/hand, that would have been immediately noticed by both myself and the person writing up the battery replacement order.Do yourself a favor and take your watches and jewelry elsewhere.
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September 2023 by Dan F.
Took some of my vintage watches here for batteries, service, and repair, and they did an amazing job.
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September 2023 by Kevin Loney
The prices aren't transparent. And they do the technique where they do partial repair so you can't wear it unless you pay to finish the repair. Also they broke my stuff.
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August 2023 by Leslie H.
My necklace broke while trying on clothes at Scottsdale Fashion Square. An employee in Anthropologie recommended Fast-Fix so I went over. My necklace was fixed in 3 minutes and the customer service was top notch. I will come back for all my jewelry repair needs ! Highly recommend!
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August 2023 by Arizona Girl
Doing business with Fast-Fix for over 20 years. They are honest and the fees are fair.
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July 2023 by Bob R.
i wish my experience was as positive as some of these reviews. i went there to have them replace the batteries in 3 watches. total bill: $178. i learned (too late) that it's less than a $50 job (for all 3 watches) at ANY JEWELER IN TOWN. needless to say, they've lost me as a customer FOREVER. if you need a battery replaced in a watch, make a couple quick calls to any reputable jeweler and save a LOT of $$$$.
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July 2023 by Anup Saha
TLDR Versace right downstairs screwed up my Versace Watch, sent me here and the gentleman working straight up was appalled by Versace's screw up. He wasn't too sure if it could be fixed but he tried. He recommended I come in at a different time when a better experienced technician was in.I appreciated the honesty. Its a new watch so I've decided to warranty it and get it replaced. But once the new watch comes in I'm bringing it here to get resized right. Don't bring your Versace Watch to Versace for resizing just bring it here to Fast Fix.
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July 2023 by Khaled Mostafa
I came to get my watch band taken out and he asked for 120$ and above for that like what are you talking about??
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July 2023 by Ann G
Took literally seconds for them to change my watch battery today. I had replaced it there awhile back not even sure how long ago but today it was no charge, they said it was under warranty!!Love this place. They really do a great job and pleasant!Ann B
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June 2023 by Abbas D.
I came into Fast Fix Jewelry at Scottsdale Fashion Square Mall to have my jewelry cleaned, and I was blown away by the outstanding service I received. The staff (the gentlemen who helped had dreads) me were friendly, knowledgeable, and extremely efficient. They had my jewelry looking brand new in just 15 minutes! I was amazed by how quickly they were able to clean my pieces, and I couldn't be happier with the result. Overall, I highly recommend Fast Fix Jewelry to anyone looking for fast, high-quality jewelry cleaning services. Their attention to detail and commitment to customer satisfaction are truly unparalleled. Thanks, Fast Fix Jewelry, for a fantastic experience!
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February 2023 by Lou V.
Located in the Chandler mall was able to replace a couple of watch batteries in less than 15 minutes. It also comes with a five year warranty and they're very friendly.
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February 2023 by Matthew B.
Went in to have a watch battery replaced...simple. The employee working there installed a new gasket as well. A few days later, noticed new moisture condensation on the crystal. Went to the Chandler mall location to have it fixed - they just 'aired it out' and gave it back. A day later, condensation again on the crystal. Went back to Chandler location, wouldn't offer to do anything besides air it out again. Went to a reputable watch repair shop in Gilbert to get this taken care of the right way - turns out Fast Fix installed the wrong gasket. If you care about your watch and keeping it waterproof, go to a real jeweler/watch shop.
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February 2023 by Halston Barr
these people don’t even deserve one star. horrible staff and everyone i know that has gone here has gotten their jewelry destroyed and then asked for more money to fix their mistakes. this place is a joke and no one should trust them with anything they own. complete fraud. RUN
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November 2022 by Sergio Manzo
This place is a joke. They charge you $40 to replace a watch battery and tell you it comes with a 3 year warranty! 1.5 years later and I noticed that the watch is no longer telling time, so I take it into the store. They tell me that it’s another $40 because each store is franchised and they are not able to access the records of the other stores. I can understand that, but I feel it should be communicated at the time of purchase.In my opinion, get your battery replaced at a local shop at a fraction of the cost.
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November 2022 by Sergio M.
This place is a joke. They charge you $40 to replace a watch battery and tell you it comes with a 3 year warranty! 1.5 years later and I noticed that the watch is no longer telling time, so I take it into the store. They tell me that it's another $40 because each store is franchised and they are not able to access the records of the other stores. They even wrote the name of my watch down wrong and put "rock solid"'where the serial number should be. This place is dishonest, unethical and definitely has some shady business practices. Do yourself a favor and support a small chain store and get the matter sorted at a fraction of the cost they charge.
