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February 2024 by Eric Ferguson
Very rude agent at the front desk. She complained about a customer I front of me and a couple people in line. When it was my turn she told me to scan the QR code myself. I told her I was in a hurry and asked if she could just scan it. She just repeated “you can scan it yourself” in a very condescending tone. Her coworker ended up helping me and he was helpful. But she was so unpleasant. Take pride in your job and be nice to people!I used FedEx a lot and will probably look for an alternative now.
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January 2024 by Stephen Stoops
This office usually does a good efficient job in a friendly manner. I wish I could say more for FedEx overall. But the delivery service is not very good. But granted this office is always friendly and efficient.
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December 2023 by Michael Riley
Honestly, this FedEx branch should get ZERO stars!I was in Phoenix to help move my Dad into an assisted living community. As such, I was trying to scan, resize and print family photos so that we could decorate Dad's new apartment before he moved in.The lady in the FedEx store that tried to help me was very nice but she was struggling to use the system. Her manager and other staff were of ZERO help. Her manager had ZERO customer service skills, it was clear he just wanted me out of the store, regardless of whether my needs had been met or not. I was running out of time and needed the photos so I accepted the poor quality prints that were not the size requested. I left very frustrated.The following day I was trying to get the photos framed and the employee at the frame store suggested I contact a local camera shop. Within 24-hours, Wilson Camera had scanned and printed all my photos, to the correct size and much better quality, for half of what I paid to FedEx! So I paid FedEx over 120 dollars for nothing but frustration.Sad to say but the FedEx printing 'service' matches my FedEx shipping experiences, BAD!FedEx has let me down so many times that I do my best to avoid using FedEx. I really wish this was not the case but, it will be a long time before I step into a FedEx office again!
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August 2023 by Elizabeth Foley
This FedEx location is terrible, don't bother. I just needed to quick print off a form and their system is so complicated that I ended up just giving up and getting a friend to print it for me instead. The employees do not lift one finger to help and clearly do not care to be there. It seems ridiculous that trying to print something (as a millennial) would be this frustrating...but that's truly the case.
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July 2023 by Mohammad Alshalfan
The lady refused to ship my package because I have a non US ID. She offered that I use one of the self service PC to generate a label. When I was done imputing all the information and my credit card was charged, the software/printer did not print the label. I asked her to solve the problem but she’s done nothing leaving me with an unshipped package and also to deal with the credit card issuer for the charge made!!
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June 2023 by Amber Bernard
Justy and Lasell that were working when we came in were so friendly and helpful, will definitely be back to this location!
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June 2023 by Ashley
Justy and Lasell were super nice and very helpful. thank you!
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May 2023 by Jr Ewing
I find the manager Rude. A lot of staff turnover.
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December 2022 by Teri “AzHapiDaz”
I was at FedEx to ship a package on 11/2/22. They were pretty busy but very professional and helpful to all customers being helped or waiting to be helped. Mia helped me with my package she was very thoughtful, personable, and professional! She explained all my options for the best price & service. Very well-run store, I'll come back to this location for sure! Thank you for such great service! ?
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October 2022 by Vito Spatafore
Most disgusting display of customer service i have ever encountered in my entire life!
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July 2022 by Carly M.
Needed to have a document sent 3 day air from Arizona to Florida. A friend suggested this location to me. It's not in my favorite area of North Scottsdale. There's lots of congestion and not a lot of parking in this strip mall. Walmart is close by and tons of other small businesses. Came on a Friday afternoon around 3 pm. Luckily there wasn't anyone else working. I bought the 3 day service for a Tuesday delivery and the letter actually got there a day early. 5 stars to the delivery team ! Don't expect a friendly or happy interaction. Seems par for the course these days especially in North Scottsdale. My letter got to its destination early and it was $25. Probably will try another location without all the Walmart traffic next time.
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July 2022 by Formula G
Toni was super helpful with assisting me on documents I had to overnight then pointed me out to the printing services along with walking me step-by-step on how to print to make sure I can mail my documents out properly. Carina and Mia were amazing!! They provided with options in printing a tri-gold for my company along with pointing me out to their online services for ease in ordering. Definitely coming back and seriously considering I’m moving my business from Staples to FedEx
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March 2022 by Sasha P.
Absolutely terrible customer service. Came in to mail a few envelopes and was waiting patiently in line behind another customer who was being helped. Two people came in after me and were helped by the woman working there. I was not even acknowledged even after the two customers finished and left. Finally I asked if I could mail a few envelopes and the worker, in the rudest tone, and said, "No". I don't even know what I did besides standing there to warrant her attitude. She was completely cordial with the other customers. Will not be coming back here.
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January 2022 by Anthony B.
I came here to ship a few items back to my sister in florida and the service was absolutely terrible. If I could give 0 stars I would. The gentleman that was tasked with helping my brother and I didn't seem like he wanted to be there and I don't blame him with the way the woman that approached me first gave me an attitude. I should have walked out and went to a UPS shipping center. Sad to say I did stick it out just to waste my money and time. They may have been short staffed but that's not the customers fault. Horrible service would never recommend
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January 2022 by Jesse Diaz
Every time I come to this location I'm helped out and the people there are always ready to answer any questions I may have. I was helped by Corina and she was amazing. It's the reason why I'm writing this review and shouting her out. Great energy and effectiveness on my visit.
