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November 2023 by Chris Chin
I have 2 vehicles that I bring to Firestone for alignments. My first car I purchased an alignment and it was very poorly done, it needed to be redone and they worked with me to have it done by a more experienced tech. Fair, but maybe not scheduling me in the first place with an inexperienced tech would have been a better use of time. Second vehicle we had scheduled an alignment before a long trip, show up on time to an appointment as confirmed by them and they decide to tell my wife that they don’t have people to do an alignment, a courtesy call or a reschedule would have been appreciated before she drove all that way and wasted time and $.
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November 2023 by Jon R.
So far every visit has been really smooth! Been going to this location since 2018. I've been to other locations but this place is by far the best one. I usually stay around the area while my car is getting work done. There's a big shopping plaza near by to kill time.
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November 2023 by Norman Stephan
I take both my Ford cars there for repairs. I do not buy my tires there. I buy my tires at Discount Tire because I want the Michelin Defender 2. but this place has a great mechanical staff to fix any other issues with your car your engine your air conditioning oil changes spark plugs tune-ups basically anything you need repaired to the car they can do. I've gotten great repair service from them. I rate them five star service on auto repairs and it can be less expensive than taking your car to a Ford auto dealer. The entire staff and managers are very knowledgeable and kind to you when they talk to you and advise you. I have found them to be very honest and they can order quality parts for your car. I recommend this place for auto repairs.
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November 2023 by Dee Roll
Matt and Kevin are awesome seriously best ever !!!!! For real they are truly God sent Mechanics they fix my coolant reservoir line on my BMW .
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October 2023 by Scott M.
Came in on a Saturday morning at 8:30 to get an oil change. They told me it would be 4 hours because they were booked up. So I went online a few days later and booked an 8:00 am time slot. I dropped the car off at 8 then walked to my gym. Did not hear from them so came back at 10:15 and my truck was still in the same spot I left it. Walked in and the guy said "he got slammed and still has not gotten to it." No idea when they would find time to do my truck and it looked like it would be 1-2 when done. Maybe. 6 hours and I booked an appointment. I took my key back and left. They completely wasted my time. Made no effort to make it right either. Appointments dont seem to mean much here and customer service does not either.
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August 2023 by Adam Tasse
Matthew, Oscar, and Austin were extremely helpful. My car was having issues and slowly starting. I brought it into the shop without an appointment and the guys said they would take a look. They did a diagnostics check and found out the battery was low. Replaced it and all work was done in less than an hour. That really saved me because I had a bunch of big appointments early the next day. Great work guys and you have a new client going forward. Keep up the good work.Service: Battery
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August 2023 by Alondra
Absolutely not.I don’t know where the 4-5 star reviews are coming from because this place is NOT it.Ever since I took it in to get my hoses changed and car flushed it has given me problem after problem because these so called workers didn’t do their job correctly in the first place. Don’t waste your time or money. If you’re looking for a sign here it is. DO NOT get your car serviced here. They don’t know what they’re doing and when confronted they act clueless which is priceless ?Own up to your mistakes ??Take care of your customers and be honest with them.
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July 2023 by Lynn Black
They are professional, friendly, HONEST. Do a good job at repairing. Fixed a battery cable, so I didn't have to buy one at Mazda for $800! coming from Canada! It's the location at Pima Rd./Indian Bend.
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July 2023 by Cathleen Clifford (Moonbeam)
I am hoping this is the correct location. This location is near talking Stick casino. I WANT PEOPLE TO KNOW THERE IS STILL GOOD PEOPLE OUT THERE. FOUND A WOMAN SITTING IN YOUR VEHICLE AND 118° IN THE PARKING LOT OF A PARKING GARAGE OF THE CASINO THE FLAT SAID SHE BEEN SITTING THERE FOR TWO DAYS THE CAR WAS SITTING ON TOP OF THE TIRE YOU COULD TELL IT WAS AND WHEN DO THE CASINO AND I COULDN'T CONCENTRATE SO I WENT BACK OUTSIDE AND ASK HER HOW I COULD HELP SHE AND I TOOK THE TIRE OFF AGAIN IT WAS 118 DEGREES AND TOOK IT TO FIRESTONE AND I SPOKE WITH THE MANAGER BRIEFLY SHE WAS HOMELESS LIVING IN A CAR AND HAD NO MONEY THESE TWO GENTLEMEN I HAVE TO SAY WHAT OTHER BEYOND OUT OF THEIR WAY TO GIVE THIS LADY A TIRE THAT WAS I GUESS NOT A REALLY GOOD ONE IT WASN'T ONE FROM THE STORE WAS OUT BACK IT WASN'T A GOOD TIRE BUT THEY WERE ABLE TO PUT IT ON FREE OF CHARGE GET HER BACK ON THE ROAD THESE GUYS ARE AMAZING PEOPLE ARE NOT KIND ANYMORE THIS FIRESTONE DESERVES TO KNOW THEIR EMPLOYEES ARE WONDERFUL THEY DIDN'T TAKE IT OFF THE SHOWROOM FLoor WASN'T A NEW TIRE OR NOTHING LIKE THAT BUT THEY'RE HUMAN ABILITIES TOOK OVER AND THEy put a temporary tire on there for her at no cost to her people don't do this human kindness seems to be something that we've lost but these two gentlemen need to feel so good about themselves thank you guys your mother would be proud of you thank you thank you from women everywhere
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July 2023 by Ben C.
Not one to leave reviews, but every time I come to this Firestone location I have experienced phenomenal customer service. Staff routinely goes above and beyond what is expected.
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June 2023 by Jess Lederman
I've never been to a Firestone until now and it was a great experience. Rudy went out of his way to stay within my budget and even stayed a few minutes late to be sure we could pick it up same day. On a Sunday too! I am very impressed and thankful with the urgency and quality of service from Rudy and his team. I'll definitely be going back when my car needs some help.
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June 2023 by Lenny Maboah
Super quick and friendly! I was out of town and my car started shaking on the freeway.I took it to these guys and they inspected my car and got me a new set of tires on the same day with no appointment. Great prices too!Service: Tires
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June 2023 by Steve K
I made an appointment in the morning and arrived at the midday appointment time. Tech didn’t have me in system/ turns out Firestone cancelled the appt due to “complications”. I’m guessing tire repair gets low priority. Problem solved as I went to the Discount Tire across the parking lot. A phone call would be nice when Firestone cancels appointments.
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June 2023 by Connor McNicholas
Thank you to Dan for the wonderful customer service. He helped me understand what battery I needed and then installed it for me as well. Much appreciated, will be back in the future.
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May 2023 by Maya C.
Took me as a walk in and were super helpful and quick, called when my car was almost done and didn't make me wait a second! Highly recommend and will be going back :)
