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December 2023 by Jordan
Fix Auto is incredible. It seems like you always hear horror stories about auto body shops but Fix Auto Scottsdale breaks the mold.I have a Genesis that received front, driver's side damage due to an accident and, as many car owners do, worried my vehicle would never be the same. Well, thanks to Shane and the rest of the Fix Auto staff, I can genuinely say my car came out even better than before. From the difficult paint to blend/match, recalibration of sensors, refinishing of my wheels, and even redoing the parts of my aftermarket chrome delete that were damaged, the results were IMMACULATE.While final results are most important over anything else, I have to add that this shop has some of the best customer service I've ever experienced even outside of the auto body repair industry. Shane called me whenever there was any update to the progress of my car and I had no problem reaching him when called in with any questions at all.I can't recommend this shop enough, they turned an often stressful process to a comfortable and positive experience.
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December 2023 by Bruce Hallsted
I was impressed with the level of communication from fix auto. I received updates throughout the process. I did not have to call and hound them to understand where we were at. They called me and they completed the work on time. That was refreshing!
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December 2023 by Eric Oberfield
Fix Auto Scottsdale was great to work with for my KIA Telluride repair. They were pleasant, professional, communicative and delivered a great job inside the estimated timeframe. Highly recommend Fix Auto Scottsdale!
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November 2023 by quinn perkins
This company did an amazing!!! Job it literally looks like nothing ever happened to my vehicle at all, it still looks brand new! I 100 percent! Recommend fix auto, I’ve already referred this place to family and friends.Services: Painting
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November 2023 by Ruben Felix
I cannot stress enough how much I recommend Fix Auto Scottsdale. Brian and his team were absolutely amazing! I had initially taken my car to another body shop, but after waiting for over 4 months and receiving subpar work, I gave Fix Auto Scottsdale a call. Brian and his team worked their magic, and within just one week, my car looked brand new again QUALITY WORK ! I HIGHLY recommend FIX Auto Scottsdale. If i could give 10 stars I would !
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November 2023 by Kristie R
I have to say that Fix Auto Scottsdale was perfect! The two front desk girls are so nice. Shane was a pleasure to work with and kept me updated with my car. When I picked up my car, the woman that did a walk over with me was the nicest person. I wish I could remember her name, she was a gem. If I ever need a body shop again, they will definitely get my business. Thank you Fix Auto!Services: Painting
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November 2023 by William Houlihan
Most car shops lacking personnel or parts on heels of pandemic. This company delivered tremendous work on time. Manager Shane very impressive. Kept me informed the whole way. Amazing! I’m satisfied customer.Service: Body & Trim
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October 2023 by Steven M. Sabatier, NMD
I've been bringing my vehicles to fix auto for 5 years. That includes several collision repairs for front ends, doors, windows, etc. due to wildlife (deer)/ parking lot dings/ and two MVAs needing front end repair after a truck backed into the front of my vehicle. I value their timely communication, timely work, and willingness to address all my questions and goals. They work with my availability and help with loaner cars as needed. Invoices have been clean and clear (no shady charges). Out of all of my experience with similar places (since 2004), they have been the best (2018- present). Shane L. has helped me every time; His professionalism all around sets a higher standard for the industry. I recommend Shane and his team- 5 STARS because they have earned it consistently. Thank you Fix Auto Scottsdale!Services: Painting
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September 2023 by Pao G.
Amazing work, my car looks just how it did when I bought it. Shane was great at keeping me posted on the progress, and getting it done in the time frame they had provided.Service: Body & Trim
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August 2023 by Nadine Crook
Five stars across the board! I had my car worked on through a different body shop that was recommended by my insurance carrier. Upon pick up, lights were flashing on my dash that my sensors were no longer working. I reached out to Fix Auto and they got me in immediately to correct the previous body work and sensor calibration on my car. They worked with my insurance directly and handled everything for me start to finish. I honestly wish I had worked with them from the start and will always work with them going forward. Wonderful service and wonderful staff!Services: Painting
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July 2023 by James Cowden
They under promise and over deliver. It took 30 days just to get the ok from the insurance adjuster.for my bumper replacement. Then it took less than 24hrs. These guys are great. Thanks Shane for keeping me up to date and all your help! You guys made up for my insurance company dragging their feet. I’m rethinking my choice in Progressive. I want Flo to call me so I can complain.Service: Body & Trim
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July 2023 by Brandon
I brought my stolen, then wrecked, vandalized, and then recovered car here to get the repairs done. All through insurance. Shane gives The estimate to my insurance which was originally $5,600. I started with Shane as my rep and he was awesome! Super kind, and kept me up to date the entire time. He was very helpful and I’m thankful to have had him. But I’m pretty sure he went on vacation during my repair because I was then switched to another rep, and his name was Austin. For the last 2 weeks, I don’t know what’s going on with my car. Finally, I get a call and they say my vehicle is ready for pickup. An hour later, when I’m on my way, I get a text from Austin saying they noticed some damage that wasn’t fixed and my vehicle will not be ready until tomorrow. He was sorry. I say OK and the next day comes and I go to pick it up. The manager sees me at the reception desk and right away apologizes and says that my vehicle is still not ready and I was supposed to receive a call to tell me this, which I didn’t. Now because of this error and wasting my time, he went ahead and waived my $200 deductible, which was great. I appreciated that. Okay, problem solved. He was awesome for doing that for me. OK, whatever so my car is not done. Two days later I get a call saying my vehicle is ready and I can pick it up. I get a ride there and see my car parked in the lot and the first thing I noticed was the windshield is still cracked in the middle. Maybe a 2.5 ft long crack. Clear as day! (This was part of the work to fix) so I’m upset at this point. I go inside and meet my new rep Austin, I point out the broken windshield and he just stares at me. He says to me “He just got my vehicle, and he doesn’t know what’s going on” “he doesn’t know my car or the file or what needed to be fixed or not”. No apology, no I’m sorry sir, nothing. Just excuses and reasons to blame someone else because it wasn’t his fault! Even though I’m pretty sure it was. Because come to find out my insurance was billed almost $1600 for the windshield and the calibration. But no work was done. And also the windshield was ordered and arrived 3 days prior and was in the back waiting for my car to install it. After some exchanged words I’ve come to find out that Austin was beyond rude. He’s sarcastic and passive-aggressive. Condescension at its finest. The entire ordeal with him was not professional in the slightest. I then point out that my gas tank is Completly empty and probably going to run out of gas as I pull out of the lot. Being they billed my insurance $14,900 shouldn’t it be a courtesy to give the customer at least some gas to get home? He says hold on. He comes back with a card demands the keys and says he will be back. When he arrives back from putting gas I get in and instead of 11 miles to empty. I now have 36 miles to empty. He may put $5 of gas in my car. This was the final straw for me. He purposely did this. So I’m purposely writing this review. If you go here. Steer clear of Austin. Trust me. ANYONE else would be better. As far as the work on the vehicle. It was incredible. The bodywork performed was phenomenal. These guys know what they’re doing in that department. Those guys deserve a raise. I couldn’t even find where the repairs and Work have been fixed it was that good. 10/10 on the work performed. Unfortunately the last experience I had with Austin. Was my last impression of them.
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July 2023 by Earl Harper
The team at Fix Auto Scottsdale is absolutely amazing. Though multiple team members assisted in the process of getting my car repaired, it was seamless. The front desk agent, Alesia, is exceptionally friendly and professional. If my technician, Shane was unavailable, his associate, Austin took over with updates. This staff is tremendous and made this process easy and painless. The work done on my vehicle was quality, to say the least. My biggest concern was matching my metallic paint. You can’t even tell the difference. An overall outstanding experience.Services: Painting
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June 2023 by Becca Silverstein
Wonderful experience here! Although my car was totaled, the continually kept me up to date and even helped me get info regarding my claim that I was having trouble getting with my insurer. Wonderful staff!
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June 2023 by Ahsim Eilliw
My car was stolen and mark kia took care of it for me once it was recovered.!! They updated me every week if not every other week in the process.if I had questions they answered. They texted and called me back right away if they didnt answer their phone. Idk the process of how it works if your car is being fixed but mark kia was awesome!! They were on top of it!!! There was broken glass in the back and front and they vacuumed it up!! Tbh that made me cry because it just showed they cared after someone decided to steal my car! I'm soo glad I picked them to repair my car!!!!!
