Geek Squad

Hours: Geek Squad, located in Best Buy stores, provides repair, installation, and setup services on all kinds of tech. Their agents offer computer and tablet repair, TV and home theater repair, car stereo installation, cell phone repair, and home appliance repair. They fix most makes and models and show clients how to get the most out of their technology. The Geek Squad crew is noted for taking extremely good care of clients, being timely, and really caring. They have accessible phone numbers, unlike the general store call center. Service is described as great, with agents completing repairs in half the estimated time. They handle issues like replacing defective laptops and stripping unwanted software. While Best Buy offers a large variety of products like tablets, TVs, and phones with good return policies, some note a great price variance requiring caution. Criticisms of the broader store include a lack of easy-to-use rewards programs and recycling for items like old TVs or phone batteries. However, Geek Squad itself receives strong praise for its dedicated service and support.

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1. Scottsdale, Arizona