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February 2024 by Robert Crewse
I don’t usually take the time to leave reviews, however these guys deserve one for the fantastic work they did for me. Went to jeweler’s, watch shop, and even two authorized dealers to get a couple links taken out on a vintage gold watch with pins instead of screws, and was turned away by all of them saying they couldn’t do it, didn’t want to try, or that it simply couldn’t be done…even if sent back to the manufacturer! The last dealer suggested that if anyone could do it, it would be GemTime. Turns out they were able to do it perfectly, can’t tell it was worked on, were super friendly, and reasonably priced to boot! Will absolutely go back for any jewelry or watch work I need performed and will certainly be recommending them!!!
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February 2024 by Lanae
I have a Gucci watch and unfortunately the bezel got very scratched up overtime, and 3 other watch repair places I went to in Phoenix said they were unable to fix my watch. I went to GemTime and they immediately told me they would see what they could do and asked me to leave the watch with them. I left the watch and after a lot of research they were able to find a bezel to replace mine with, and they only charged me for the price of the new bezel. It was fast, it only took about 2 weeks and they called and updated me on things! The service was absolutely amazing and they did an incredible job fixing my watch. I could not recommend GemTime enough, seriously. They are the best!
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February 2024 by James Gallagher
Without a doubt one of the finest companies I have ever had the pleasure of doing business with . The owner fixed a very high end watch of mine when a half dozen other watch repair facilites thought it was a lost cause . And did do at a price that was not only fair , but well below what I thought it would be and frankly what it might have been elsewhere . GemTime has my business for life.
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February 2024 by Brett Zakarian
John does a great job. Professional and quick!
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February 2024 by Jerry B
Nice store. I bought 2 watches from them and always received great service from John. Will be back for a 3rd watch I'm sure.
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February 2024 by Cara Hammond
I brought a watch in to get sized and John was the best! He adjusted it perfectly and was so friendly and quick. Thank you John!
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February 2024 by James Ryan
Brought antique Rolex pocket watch had it serviced and fixed for a reasonable price for a rare item!! Looks and runs phenomenal
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January 2024 by Dane B.
My parents were in the area and mentioned they had some pre owned Rolex in stock, and the specific datejust I was looking for. Mary, the saleswoman there talked with my parents and left her card for me when they got back in town. Over 1500 miles away from me, Mary treated me like I was a regular customer and went beyond what she was asked to do for me over the phone and acquired me, my first datejust. Couldn't recommend this place more if you're looking for great service, great prices, and even better products. Make sure you stop by and see Mary if you're looking to purchase a watch. Very upfront and truthful, with the products to back it up.
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January 2024 by James G.
If I could have given a higher rating than 5 stars I would have . Every now and then one comes across a service provider that stands head and shoulders above the others. Gemtime is such a company . I had a very high end Breguet Marine watch that leaked through the case and was all but destroyed by salt water . Breguet refused to repair the same under warranty and wanted $12,000 to repair it . I took it to several watch repair facilities and was told it was unfixable without Brequet parts which are unobtainable without Brequet doing the work . And each wanted in excess of $8,000 to even attempt the repair . While visiting my son in Scottsdale I happened to " stop into Gemtime .The owner told me he would attempt to repair the watch by cleaning and " derusting " the mechanisms. He said it would be $1400 if he was successful and no charge if he could not repair it . Absolute transparency and honesty. Suffice it to say Gemtime was successful and fixed it when no one else could . And i n doing so saved one of my favorite watches after the manufacturer dropped the ball on me . Gemtime did impeccable work at an unbelievably great price . Great company composed of great people . This company is superlative and will have my business forever. James Gallagher
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January 2024 by James R.
Took my rare antique pocket Rolex pocket watch that needed worked they did a phenomenal job and a reasonable time with reasonable pricing
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January 2024 by Mr. Lee
I was very satisfied with the service I received. It's the shop I recommend to my friends and family.
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December 2023 by Veronica Khamtrashian
Absolutely loved my experience at GemTime! A few months ago I sadly lost my wedding band. I came into GemTime to look for options. George, John and Matt were amazing! They listened to my ideas and were able to find me the most perfect band. I also decided to reset my engagement ring. They worked quickly and professionally and I had my new set ready for pick up in just a few days. I am in LOVE with my rings. Thank you GemTime! Highly recommend for all your jewelry needs.
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November 2023 by Paul Vaslet
Just walked into Gem Time and had a great experience… Had a Tissot T-Lord Automatic with a couple issues. Chronograph was not resetting to 12:00 and the date adjuster was sticky. Got it serviced in Salt Lake City but it still wasn’t working correctly after almost 2 months wait. Stopped in as I was walking by and John took a look at it after helping a customer looking at a Rolex. Went back to the bench, had his jewelers loupe on and opened the case. A couple minutes passed and as we spoke, he handed it to me and it was a loose screw preventing the automatic movement from spinning. The chrono worked again and reset correctly. And he adjusted the date back to the right day and gave me a “Here you go, Boss!”Not everyday that you get a service like that, and I’m not a big review guy, but this was well-deserved and so much appreciated. Great to have my every day watch back in action. Thanks John!Quick photo for proof ??
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November 2023 by Brandalyn Chisenall
Replaced my son's Ivictus watch battery for $25 in less than 15mins! Fast, friendly, knowledgeable staff with guaranteed services!
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November 2023 by Grace G.
Wow, amazing service! We took in 3 diamond rings to be checked and cleaned and a pair of earrings to be adjusted. They helped us out free of charge! Above and beyond, thank you! We will definitely be back.
