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December 2023 by Tom R
DO NOT take your car (or your business) to ******** - POOR QUALITY work and TERRIBLE CUSTOMER service.They charged approx. $3700 to replace the particulatefilter on my car. Their incompetentwork (forgot a gasket and incorrect installation) resulted in having to pay over $5700 to the dealer to fix the damage. ******** refused to cover the repaircosts and their VP of ****************** (*********************** *************** - was incredibly rude and dismissive (as was thestaff at the Scottsdale *********** ****************** basically told me that ******** wrote their \
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November 2023 by S. H.
Took my car in last year for servicing and a general inspection. Also had my filters replaced. Had a very positive experience, and will definitely be coming back soon. However, the highlight of that day had to be meeting the company pet: Reese.Services: Air & cabin filter replacement
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November 2023 by Jenna Hamel
These people are super great I've never used them before and I found on google. I called them telling him my problem and they got me in hours. I was so thankful that I could be taking care of that day. I would totally recommend them.
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November 2023 by Kodi K.
This place rocks! Shawn took extra care of my vehicle and even had it ready earlier than expected! I would highly recommend this location if your car needs TLC! The staff is absolutely phenomenal. I’m happy and so is my Mercedes ( :Service: Battery service
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October 2023 by Helen Falco
Great family owned business to get your auto repairs done— and oil changes! They do not over charge, are very communicative and reasonable , make you feel welcome while you wait for your car. They have been spot on every time with wait times and quality work. Best part is getting my doggie fix from Decker! ??
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October 2023 by XShiyX
Shaun is the best. Went here as a friend recommended after having a motor mount replaced. They did upper arms and complete shock assembly on my Suburban. In and out 4 hours straight forward no games great pricing. Highly recommended….
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October 2023 by Tammy Peterson
Glen was great from start to finish. Very kind and helpful. New to Phoenix and it feels great to find a car repair shop that is honest and willing to go the extra mile to make service is outstanding! Thank you all at the Scottsdale/Shea location.
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October 2023 by Pepper Starobin
Great experience! Just moved here and needed a mechanic close to where I was at the moment, and found Gruelichs. Bonus that they were highly rated! They checked my car out immediately and were super kind. Even tho I live 15 miles away, I’ll be going back whenever I need my next repair.Service: General repairs
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September 2023 by David H.
the shop does all types of unnecessary repairs. nothing but an upsell. Fraudulent sales at consumer expense.
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September 2023 by Vicki C.
I am writing in regards to the Greulichs at Scottsdale and Shea... Many years ago, we used Greulichs as our Automotive Repair... then moved up North and used someone more convenient! Returned to Greulich s about 2 yrs ago.... I have not had quality repair since I returned... oil chg and other repairs in the oil system and had a very lrage area of oil spill onto my garage floor..... it was found to be the mechanics that completely installed, fixed or whatever they didn't do incorrectly!! They service gentleman was very apologetic and fixed at no cost and added a credit to my acct for the inconvenience and poor quality of repair!! Handled very professionally, respectful and made sure I was a satisfied customer! I called today and reached an abrupt, rude gentleman who had no knowledge of this incident, made me feel as tho my questions were not important, actually that he was annoyed w my conversation ... I w just trying to understand about my credit, if there was a balance, which he showed nothing of.. i politely said I would look elsewhere for service! I am a widow and trying to handle situations on my own... all I ask is respect and patience... do not need a rude Gen Mgr!!!
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September 2023 by Zalika
Greulich Automotive's Scottsdale and Shea location has consistently provided me with outstanding service. The team is not only friendly and knowledgeable, but also incredibly thorough. They've accurately diagnosed the issues, scheduled speedy appointments, and efficiently resolved my vehicle problems.What really sets them apart, is their honesty and integrity -- never pushing unnecessary services. It's this trustworthiness that keeps me returning for all my automotive needs.
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September 2023 by Kevin Siner
I brought my 2020 Toyota 4Runner into the Greulichs location at Scottsdale Road and Shea Boulevard for new brakes on 08/02/23. The shop changed out the rear rotors and pads. They also told me that I needed multiple fluid changes including a power steering flush. The total I paid was $1,286.96. I took my truck to the Toyota dealership the following Saturday (08/05/23) for an oil change, as I had prepaid for three changes. The dealership did an inspection and told me that I needed a power steering flush and showed me how dark the power steering fluid was. I was surprised because it was supposedly done a few days before. I called Greulichs on Saturday and told them what the dealership was telling and showing me. The guy who answered told me to bring it in. I brought the truck back first thing on Monday morning (08/07/23). The technician brought it back and I believe did the flush at that time. The answer I received when I asked if it was performed the week prior was, "It is done now." Obviously, I had paid $71.60 for service, $46.49 for parts, and sales tax for a service that was never performed. I also had to spend an hour of my morning getting work done that was supposed to be completed the week prior. I do not know much about automobiles, so I am unable to check if the stated work has been done or not. I would have never known that I paid for a service that was not performed unless I went to the dealership that weekend. I trusted that the services were completed that I paid for. I hope that it was a one-time oversite that does not happen often. Unfortunately, I do not believe that I will be using Greulichs again in the future.
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September 2023 by Victoria Y.
Kurt didn't tease me or make fun of me at all! Great service as always. Had an oil change and they did a full inspection of the vehicle. Great work!
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September 2023 by Tiffani
I gave them a 3 for kindly rescuing my cars dead battery at the end of the day. He said he had a battery in stock, but I didn’t think the battery would be twice what I would pay if I just went and bought one on my own. This is the second time this garage has gouged me on pricing. $250 for a regular bottom of the line battery.I should have asked the price before I turned my car off since I already had it running when I arrived. Classic garage who will overcharge you if given the chance. Disappointed.Service: Battery service
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August 2023 by Heidi Boyle
Greulich’s Automotive was recommended by a couple at my church for their honesty, fairness and overall professionalism. As a single woman, I understand woman can often be taken advantage of in the auto repair world since much of the time, we know very little about the subject. I felt very well taken care of here and was treated with kindness, promptness, fairness, regular communication about diagnostics and repairs, and timely service. The car was ready for pickup within the time frame I had requested. Highly recommend. I will definitely use them again.Services: Auto engine diagnostic
