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November 2023 by Ana M.
Came for another visit. Raul was on holiday but Jess was kind and didn't rush me. Though I didn't find the purse that sparked joy this time, I'll keep returning. I def need to get their contact info though. Clean store, far less wait this time around but it was also on a weekday versus end. I was able to get my item with help from Jess. Ill continue to shop here.
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November 2023 by Robbie B.
Traveling out of town? It's always nice to recognize a familiar landmark -- like a Gucci store. Scottsdale's Gucci will remind you that there is no place like home, especially when it comes to high end shopping. A nice-sized shop with a great collection of bags, and all the new shirts and jackets for us gents. Welcoming and friendly staff complimented my drip, even though none of it was Gucci (that day). I love buying one or two amazing things when I travel, even when it's something I can get at home; a pair of shoes can turn into a great memory of your trip. This Gucci is worth a stop. Located in Scottsdale's destination mall for high end shopping -- Fashion Square.
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August 2023 by Paula Nicole D.
I've been to this store multiple times, and usually have great service. But I want to talk about the most recent one.. I went in looked for a specific item, but it wasn't in stock at all. Edgar kindly helped me find a similar one with a different design so that I can test the fit and he was on the lookout for the specific boots I wanted. He is wonderful with following up on the status and accommodating my needs until I was able to acquire the product. He was on the lookout for a couple weeks and investigated different stores to help ya girl out! 10/10 would recommend this store, and go ask for Edgar C.!!!
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June 2023 by Misty P.
Jaime is the best!!! Not only does he know the merchandise, but his customer service skills are the best I've every experienced! If your going to this location, I'd ask for him. I will only buy from him.
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June 2023 by Xzavier B.
As I was shopping in Gucci the service was excellent and all my questions were answered as needed by Yuri. He gave me his digital card and treated me very well! Will definitely be back!!
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April 2023 by Kai A.
Stay away from Jamie (sales person). He charged me for an item that I ordered than completely ignored me and my wife regarding it's ETA for over a month. I had to reach out to a manager who told me it was never ordered in the first place and now is discontinued and I need a refund.
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January 2023 by Kandy E.
Had the most wonderful experience, Anne was awesome, and knowledgeable about the products and took her time to help me look for a new belt. The boutique is Beautiful can't wait to be back again to shop more with Anne Gucci is my new favorite fashion House
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January 2023 by Hunyan Jee
Walked in with my girlfriend and was greeted immediately with “women’s Gucci is on the other side.” Had to ask for my size multiple times and couldn’t find my account. Had to be handed off to another associate. Totally not a luxury experience. Love Gucci. Just not at Scottsdale Fashion Square.
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December 2022 by Maggie H.
I don care what people comment about Gucci, I love LV, Prada & Gucci; the reason I love this store is for its Customer Service, I don't care if you CAN or CAN'T afford it, I bust my a$$ to buy whatever I want, regardless of who you are, I am nobody to judge, thanks Pablo (no longer works there) thanks Felipe for taking care of my Gucci needs, now I'm a Gucci fun, low key as well THANKS for what you do!!
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November 2022 by Tori E.
I agreed to meet with Gucci Tailor as set up by my salesperson at Scottsdale Fashion Square. When I arrived, I was told that the Tailor was a shared resource with Nordstrom. I had to wait for 1 hr to see Tailor, and then the assigned temporary sales (because my sale has day off), I was told me that I needed to reschedule. I felt this was not aligned with a high-end fashion boutique retailer. If you choose to shop at the Gucci boutique at Scottsdale Fashion Square, planned to be disappointed by sales representatives (specifically your assigned sales have day off), other sales representatives not supporting and providing the attentive service expectations of a high end boutique.
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June 2022 by Kimberly M.
My family and I had the worst experience at this store. The sales staff was rude and not helpful. We planned to purchase several items in the store but based on the total lack of professionalism and courtesy, we didn't spend a dime. I plan to share our experience with as many people as I can. Horrible!
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May 2022 by A K.
Pablo was very helpful when I came in looking for some new shoes. He pointed out a lot of nice items and helped me find the perfect size. Gucci isn't a brand I typically go for but after this visit, I'll definitely be shopping here more.
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April 2022 by Whitney P.
No longer a loyal customer to this store. They will never get my money ever again. Purchased a pair of sandals, wore them ONE TIME for maybe 2-3 hours and never again due to discomfort and pain. Went back to the store to return or exchange them and the manager LUIS was so rude and would not let me do either. He was so short with his words and nonchalant. I asked for the number to customer service or corporate and he said "there is no number I don't know what you want me to do". Horrible manager skills! The shoe is in perfect condition like fresh off the shelf! Came back only a few days later and wore the damn sandal once! This store can kiss my ass!
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April 2022 by Jamica M.
I actually love the store I always get 100% customer service I did come in one time & a guy was helping me and he totally just walked off and helped another guest and I immediately was like is this a race & I don't look like I have money thing ? because that made no sense.. I told an employee how disrespectful it was an she got the manager, he came out & apologized an helped me with everything I needed & he even made my experience 100 times better! My husband & I end up leaving happy we both got what we wanted! We end up coming back the following weekend after & I got help by IRIS, she was completely amazing, helped me with everything & other people was asking her questions she even apologized for having to run around, I didn't even mind it! I'm not on no time limit especially when I'm shopping (I don't understand why people get mad when they have to wait, when they can just shop online) I came back again 3rd time , after buying some sandals online I didn't favor. & I ran into the gentleman (from the first time I visited) & my eyes got big like not this again & he came over & was just super friendly, very helpful, help me exchange my shoes for something else. Even grabbed multiple other shoes to help me find what I was looking for for my trip and I totally felt like it was just miscommunication the first time or something.. but he dang sure took care of us this time and was 100% respectful & had great customer service & but I'll definitely be back! Check out my IG from time to time I'll post different recommendations for anything & everything :) baddonee1
