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February 2024 by Jimmy P.
Always good service and items to buy when I am looking for something specific. Knowledgeable staff.
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February 2024 by Arturo Canales
Home away from home...All of them
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January 2024 by Phayd Machin
Everyone here is very helpful and sweet! Give the homies some raisesss ?
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January 2024 by gumbonic
The customer service here is non existent. If you want to come here and spend your money on a guitar or any accessories get ready to wait 20 minutes before any employees will even try to help you out. You will see a half dozen employees zip away in the other direction. If they see any customers that need assistance. I literally had to call the business while I was in the store to get assistance and spent another 10 minutes waiting after the fact. Before someone that had absolutely no idea what they were talking about assisted me. Just to find out the thing probably wasn't going to work for my guitar. So more time wasted here. Yay guitar center and your deplorable customer service.
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January 2024 by Tom
I called the Scottsdale store about a guitar I saw online. Miles was the person who answered the phone. I told him why I had called and asked if he could check on whether the guitar was still in stock. He said that he thought so but wanted to see for himself. After verifying that the guitar was still there, I told him that I would call back.Two weeks later, I called back and got Miles on the phone. I told him that I was ready to buy, but that I needed a couple of pictures of the top of the guitar because the online picture resolution was not good for close inspection. He immediately emailed some to me. When I told Miles that I was satisfied with the pictures, he and some others rooted around and found the original case the guitar had come in. Miles made arrangements to ship the guitar to a store near me. All-in-all, it was a great experience.
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January 2024 by Thomas M.
I found a guitar online that was at the Scottsdale Guitar Center. I called from CA. A sales person named Miles answered my call. He was immediately friendly and helpful, willing to check on the guitar I was calling about. When I called back to ask for some additional pictures, Miles sent them out immediately. When I decided to buy the instrument, he was not sure that there was a case. He managed to find the original case and all was well. He arranged to have it shipped to a Guitar Center near me. All-in-all, I had a great experience. Thanks, Miles.
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January 2024 by Jake (RiceyFries)
Acoustics sound great and respectful atmosphere. Passionate environment!
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January 2024 by Kristen Lilly
Our 7 year old does guitar lessons with Scruffy and it's the highlight of our week! They are so supportive and encouraging of kids and seem to really love helping our lil dude discover a love for music. We are so lucky to have Scruffy as a teacher.
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January 2024 by A -
Most of the sales reps were on their phones. Waited an hour to get checked out.
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December 2023 by A. S.
Fantastic experience from start to finish. Professional and on top of everything, my salesperson was absolutely perfect. He helped me get the perfect guitar and I'm thankful for the experience. Great job!!
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December 2023 by Raj Kollengode
Very knowledgeable and helpful associates
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December 2023 by Alej Mill
The best
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December 2023 by Amy Herring
My son does lessons here and we have been so pleased with his experience! Scruffy is a wonderful teacher and human being!
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December 2023 by William Richter III
I went to the Scottsdale Guitar Center shortly before my cousin's wedding. I had never been out west, so I didn't want to bring my Midwestern humid guitars. I picked up a gorgeous Fender Acoustasonic Player and Dorian and Josh made it the most seamless process I could have hoped for.After playing the wedding ceremony with this guitar, I asked the team at Guitar Center to ship that particular serial number to my home in the upper Midwest They both remembered me by name and asked how the wedding was. The guitar arrived at my home cracked, but Guitar Center helped me replace it with a versatile Twin Reverb Tone Master instead. It's a pretty incredible consolation prize to have the amp, but I'll admit I was hoping for the more sentimental guitar to arrive intact. This is not a reflection of the Guitar Center team; instead, this gave them an opportunity to step up and support in a meaningful way that they could control. Good people work in music, so thank you again for your help in this process!All told, my story is a testament to the customer service and integrity at the Scottsdale, AZ Guitar Center under their leadership. Thanks again, guys.
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December 2023 by Dealvet Customer Service
Poor customer service. They did not have enough people. I waited for 30 mins without no help and left the store.
