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January 2024 by Alexander Guevara Chacon
Spectacular ?
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January 2024 by Hector Richardson
Love this store!!!
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January 2024 by Michael Herlache
Always love H&M ever since visiting one on Michigan Ave in Chicago. Most of my wardrobe comes from H&M!
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December 2023 by Desmond T.
I was recently at that store and one of their customer service representatives was racist and disrespectful towards me. I asked for her supervisor and she came to the front and as I was standing there trying to explain my situation, that rep kept talking back at me. I was talking to her manager and at a certain point I asked her whether that's how they were trained. The manager asked the rep to go to the back and she refused and kept talking at me. I asked whether they price matched because I got a shirt from the sale section and their response (both of them ) was NO CUSTOMERS PUT STAFF IN THE WRONG PLACES ALL THE TIME. HOW SURE ARE WE THAT IT IS NOT YOU?" On top of the racial remarks from the rep earlier. So, do not shop at that place if you can avoid it.
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November 2023 by Ruby Moon
Everyone that works there when I went seemed mad ? not a fun experience ?
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September 2023 by Allyssa P.
Gosh this store is huge! It's fairly organized and clean, but the customer service is not all there. The check out line on both floors were atleast 20 people long. They had most registers open but there wasn't any urgency. Not to mention, no one was controlling the line. People were lining up from several directions and people were cutting eachother. There needed to be better organization.
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September 2023 by Oxana Shchelkunov
Terrible service, everything is falling apart. We stopped for five minutes to buy pants for the child, a girl was beautifully dressed in front of me, the guy smiled sweetly at her, and I was just in shorts and a shirt, I threw the package in my face. It was ugly on his part
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August 2023 by GoreIsLifeXD
I was walking inside the dressing rooms when an elderly lady all impolite, comes out of I don't know where and tells me, where you are going but so very stupid way and I still tell her, what was that and she told me again and she tells me get out of here now but so very rude. I told her she don’t have to talk me like that. In the first place she doesn't have to talk to the customers like that, especially if there's no one there. What a bad person and what a bad look for the store, I tried to file a complaint, but they didn't show interest and I had to leave ???
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July 2023 by corinna
Everything in this store looks messy. You cant find anything, and the staff is never around for help. Not worth it sorry to say.
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July 2023 by Michael K.
Fitting rooms close 1.5 hours before the store closes. Store is constantly a mess. Register lines are too long.
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May 2023 by Kathleen
Great placeWell organized especially fitting roomThe fitting room was neat and cleanAttendant moved the line quickly which made happy
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May 2023 by wjdan almugbel
The worst H&M store I have been in my life. As you see swimsuit and underwear on the floor!! How I’ll be able to wear it to try it after this? and the shoes section I can describe it as a disaster
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April 2023 by jesse trevino
Shoutout to Maribel for helping my girlfriend and I with finding a skirt! We’ve been on the hunt for it at all locations and no one put as much effort as she did. These 5 stars are for you Maribel!
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March 2023 by Laura Martin
Take your money anywhere else but Fashion Square H&M. Super cute stuff. But in the store at 7:00 pm and the fitting rooms are closed.... They close the store at 9pm. WTHeck?! How do you expect to sell your clothes when people can't try them on? I understood COVID, but this is a new level of stupidity. Yes, you have a 30 day return policy. But sorry, my time is too valuable to buy stuff, take it all home and make another trip to return it. At LEAST make an announcement in the store that the fitting room is closing. Then we can at least back there and not miss the cutoff by 2 minutes.
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March 2023 by Jana Randolph
My boys love the men's plain sweatshirts without hoods. They wear and wash really well.