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February 2024 by Amanda Fancy
Heather is AMAZING. Such a sweetheart and is so knowledgeable, gives such great recommendations. This is my second year going to her with taxes and she never fails to get me right. I’ve never smiled so much during a tax apt.
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April 2023 by Brittany Smith
Bhavna Mota was completely rude to me when coming in to file my taxes. When I was told the price, which was different from what I was told online, I replied that I did not have that kind of money and she said “Yeah I didn’t think so” when I asked what she suggested I do since taxes are due tomorrow she said, “go home and do it yourself.” I’m baffled at how rude and unhelpful she was I will certainly not be using H&R Block ever again.
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April 2023 by Alex C.
Taxes are stressful enough and you want to work with someone who is helpful. Indira was not. We had an appointment with her and were rushed out without our questions answered. Why are we paying you $500 if we are not going to get our questions answered? Your customer service needs work and we will not be doing business with H&R Block again.
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May 2022 by stanley Das
Very nice, friendly Mrs. Rajaram. I have been getting my tax prepared for past several years, Same consistency and accuracy, love it.
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May 2022 by Autumn Davis
We love Robert, but were shocked how much it cost this year to file - last year, $200, this year $400!! Not sure what changed?
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April 2022 by Karen Aland
I am familiar with Indira and have been going to her many years. She is fast and efficient.
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April 2022 by Phyllis Katsak
I don't feel like I get the best service at all, I am going somewhere else from now on
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April 2022 by Tom Dederichs
Bravna mota is very good and this is my 4th or 5 the year with her.
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April 2022 by Linda H Berghold
Maggie Nicole is terrific!! The speed, the clarity of explanations, her patience, the cost.
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March 2022 by Jeffery Lux
Very easy to get an appointment. My tax person was extremely knowledgeable and answered all my questions. The experience was very easy and pleasant.
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March 2022 by Madhurima Vemuri
Indira made the process easy and quick. I am extremely happy to choose H and R block.
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March 2022 by Daniel Gilligan
Great service! I have been there for 10 straight years.
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June 2021 by Terry Frazier
she was really good and efficient. i felt like i was in good hands.
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May 2021 by Rachael J.
After 4 years of being a very happy customer, I am completely appalled at the utter lack of customer service provided to me this year. Due to COVID, I decided to go through the virtual service offered and worked with my same tax pro. That was a HUGE mistake. It's clear that the tax pros were not trained well on the virtual process. After starting our tax process in March, we ran into issue after issue, the biggest being that my taxes were sent to me with my husband's name and I was barred from reviewing them. After TWO WEEKS of calls where my tax pro asked me to call customer service, who in turn said I had to talk to my tax pro after 3+ hour phone calls, my husband was FINALLY sent the taxes and we could approve them. But guess what? My name was wrong. We didn't receive completely accurate documents until the Sunday before tax day. We immediately approved them and didn't hear anything back until TUESDAY, when our pro messaged us and asked if we had approved our taxes. I said we had, and then radio silence - never heard from him again. I called customer service and they confirmed our taxes had not been filed. I called their office every day and left voicemails, not one of which has been returned. I am CURRENTLY on a two-and-a-half hour phone call filing a complaint with client relations, who instructed me it will be ANOTHER 3 to 5 BUSINESS DAYS until I hear back, and that my best bet is to CALL MY TAX PRO. Unbelievable. As a four-year customer who works in customer service, I am beyond appalled at the lack of communication provided to me by my tax pro and customer service. It should not have been this hard to track down answers and get my taxes done in a timely manner. My husband and I always started the process well before the due date so any issues are resolved promptly, but all we were met with was silence and a barrage of phone calls that left our issues and frustrations unanswered. As for next year when it comes to tax time, I won't be returning to H&R Block. Which is a shame, because up until now I really enjoyed working with our tax pro. To say I'm disappointed is an understatement.
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April 2021 by Samar Majumdar
I am happy as it is done properly year after year.
