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April 2023 by Stephanie I.
Don't waste your time! I had sent all my documents so I can have my taxes done, how ever William never answered my messages or calls. I even left messages with his co workers so he could call back and nothing! Thankfully I found a CPA who was able to help me!
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April 2023 by Dennis Hilgendorf
H&R Block in Scottsdale on McDowell Rd and Miller Rd is a Great Place to get your Taxes done very quick and affordably. I highly recommend having your Taxes done there. Ask for Bill he is awesome to work with.
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March 2023 by Edmund Bushman
Excellent and confident service
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March 2023 by Nils Thiede
Do not go here. I went here for the tax advance loan. First I got there for my appointment to find out they took a walk-in right before my appointment. They told me I could finish my taxes over the phone. Then on the phone I repeatedly said I wanted to do the tax advance loan. They filed it and then I find out they didn't put me in for the advance and now i can't get my advance loan and have to wait a month. I would have just filed it myself. 300+ out the window. I'm trying to get in touch with corporate for a refund of services.
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April 2022 by Todd Higgins
Expensive, won't go back , worse ever
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April 2022 by Diamond C.
Worst H&R Block office ever, Nancy Bentley supposedly a senior tax analyst didn't know how to use the form that was needed for our taxes, I can't believe she is rude and told us to go somewhere else because we kept asking questions about what was needed for our taxes. Luckily a CPA had given us instructions what we needed to file, but couldn't take us because the office was booked so we decided to again work with H & Block, and the team couldn't understand the form 4684 and the recovery rebate credit was, amazing. Two days later Nancy called to tell me to go to another HR block office. Save your time and money with this people, I am hiring an attorney because they have all our documentation and were working on it for a week and nothing was done.
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March 2022 by Joel Leone
I normally do my own taxes. This is first time I paid someone else to do it. Professional, courteous and knowledgeable, great experience and well worth the price.
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August 2021 by Stephanie Butler
I went to this H&R Block for the first time for my 2018 taxes because it was conveniently located across the street from me at the time. One year later, I find that Carol Sablick, who is a Senior Tax Analyst, made a mistake on my taxes and I owed ~$2000 more. I even went to a Master Tax Advisor at another H&R Block to fix the problem who also ended up making a mistake for which I owed a penalty fee.For the past 5 months, I have been dealing with the HR department and the leadership team who also happens to be Carol. Conflict of interest I'd say. The kicker: they offered me a discount on my 2020 taxes...absolutely not OK.I have paid too much money to H&R Block and they have consistently failed to perform their duties. I do not recommend working with H&R Block in any capacity.
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August 2021 by Tina
yes I got response pl call 5625 for support but it no one answer I went there with a coupon free basic file tax refund but end up with mix up estimate that I will not get anymoney my tax refund this year $0 than I told her I got 2 job how was this possible so end up with missed cal and told me there will be a fee $300 to file my simple tax refund
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July 2021 by Robert Wentzell III
So far not impressed. I might need to look for a new Tax prep solution.
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June 2021 by Donald McClive
Massus was polite fast and efficient. I would highly recommend.
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June 2021 by Lisa Cole
It's always a pleasure working with Nancy Bentley.
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April 2021 by Grace Sainash
No one has helped me with my taxes besides H&R Block and I am satisfied.
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April 2021 by Aakash Anand
Terrible experience. I went twice both times they filled my tax form incorrectly. They don’t even know about foreign treaty for tax for non resident.
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April 2021 by Namig Abbasov
H and R block is very unprofessional. It took me 5 months to get my refund back from them although they were supposed to send me within two weeks. I went to their office on 25 October and their employee made a wrong amended tax return and he was also rude to me. I realized the error when i was entering my car and went back their office. Also, The employee hadn’t put on his mask on my return. They promised to give me refund within two weeks, so basically during the first week of November. I waited for one month or so. No one called me or sent the refund back to me. Then i called them. Every time, their employee was telling me that they will send or someone is going call me. I told them I receive a lot of calls and please email or text me. They said okay. I didn’t receive any information and therefore drive to their office and talk to their manager. They gave me two numbers one ending with 5625 and another with 0101. I waited for 56 minutes on 5625 and no one responded. I called then 0101 and the lady on Scottsdale office explained me that she has no control over it and told me that “why has the receptionist even asked you to call this number, I told her that don’t send this tax issue over me.”I could finally talked to their franchise owner today. I was shocked when she accused me of calling them- I had been calling them to get my money back- they would not give my money back if I didn’t call them. The owner says she has called me before. First, I had told them not to call me- just email or text and their employee had said okay. Second, I just checked my phone now- she had called me on 18 February for the first time, almost after 4 months, although they were supposed to send the refund in the first week of November. A lot of headache and time-wasting. Very disappointing!
