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February 2024 by Kade Deeyor
My refund debit card was lost in the mail so I was told over the phone by HR Block to go into the store to get a new one. When I arrived I spoke with Stuart Kramer who immediately rudely asked me to be more specific, when I concisely explained the issue I was facing. He then went to try and help me out but half-way through stated 'his system wasn't allowing him to help me' and that he couldn't do anything else. I asked him what the issue was and he said "I don't know" and basically stated it wasn't his problem. I then had to drive five miles to another HR Block location and spoke to a lovely lady who happily helped me out and couldn't understand why Stuart refused to do so. Everyone else was extremely nice but avoid Stuart Kramer.
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April 2023 by Emma Alexander
Jill is the best! Great experience here
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April 2022 by Patricia Bradley-Bates
Martelle Casey, my tax lady, is wonderful to work with. She is clear, polite and is always willing to answer my questions.
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April 2022 by Anamaria Riano
I felt comfortable all the time doing my taxes at H&R Block. Any question even if It sounds silly was answered with respect.
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April 2022 by Heather Cleveland
Very knowledgeable, friendly, patient and gives fantastic advice
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April 2022 by lexie babe
Well knowledged tax advisors and very friendly staff
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March 2022 by Michelle O.
Thank you Cathy for your patience and knowledge today! I will see you next year!
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February 2022 by Donna Walla
Friendly and knowledgeable staff and tax preparer Martelle Casey. .
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June 2021 by Shannon Paloma
We have worked with Martelle for about eight years and we absolutely love working with her. She is friendly, kind, and incredibly knowledgeable and helpful. We trust her completely and she always does a great job with our taxes! Would recommend H&R Block and especially Martelle!!
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June 2021 by Jordan Houston
My tax assistant explained everything to me in a digestible way while being very efficient
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June 2021 by Amanda Rodriguez
We love Martelle! She's extremely knowledgeable and informative.
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April 2021 by Hunter Nelson
Great Guy! Al is the MAN!! But, after some research and asking other I realize I paid a lot! Maybe if Al had his own service at a lower price :)
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April 2021 by Juan Carrasco
Alvaro Robles is Amazing. Great customer Service !
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April 2021 by Mike R
I thought this was a great place was i wrong. I did my taxes there last month.By Stuart he told me i would get my Refund back in 21 days. It has passed i called yesterday.I got sent over to Stuart i told him what has happend.Stuart said that since i didn't receive my stim check.I have to wait the Irs has to see what's going on.Stuart said I CHOSE NOT TO LISTEN. STUART said that irs waives it and sends a check or puts it in your account.You don't talk to customers telling them you chose not to LISTEN It sounds like Stuart is covering himself because he messed up. Stay away from STUART.
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April 2021 by Namig Abbasov
H and R block is very unprofessional. They make a lot errors in tax return. You can't rely on their expertise. I went to their office on 25 October and their employee made a wrong amended tax return and he was also rude to me. I realized the error when i was entering my car and went back their office. Also, The employee hadn’t put on his mask on my return. They promised to give me refund within two weeks, so basically during the first week of November. I waited for one month or so. No one called me or sent the refund back to me. Then i called them. Every time, their employee was telling me that they will send or someone is going call me. I told them I receive a lot of calls and please email or text me. They said okay. I didn’t receive any information and therefore drive to their office and talked to their manager. They gave me two numbers one ending with 5625 and another with 0101. I waited for 56 minutes on 5625 and no one responded. I called then 0101 and the lady on Scottsdale office explained me that she has no control over it and told me that “why has the receptionist even asked you to call this number, I told her that don’t send this tax issue over me.”I could finally talked to their franchise owner today. I was shocked when she accused me of calling them- I HAD BEEN CALLING THEM TO GET THE REFUND BACK- they would not give my money back if I didn’t call them. The owner says she has called me before. First, I had told them not to call me- just email or text and their employee had said okay. Second, I just checked my phone now- she had called me on 18 February for the first time, almost after 4 months, although they were supposed to send the refund in the first week of November. A lot of headache and time-wasting. Very disappointing!
