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January 2024 by Hans Kiebler
I took a watch to Hyde Jewelers to have the bracelet sized, on a Zodiac World Time limited edition, they did not know how to size the watch and scratched up the bracelet.I have purchase a Tudor for them before, but will not be returning.Cannot believe someone would take stickers off a new watch and scratch it up like this. Horrified. Contacting Zodiac warranty for a replacement bracelet.
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January 2024 by Dale Hudnall
I’ve considered on bringing my Rolex in for service and trying to see about a pre-owned for the wife but I can’t seem to get a call back? I left a message yesterday with someone and twice today, one with someone and the next time they said someone was available and transferred me just for a machine to pick up. My name is shown and my number is on the machine as well with who answers the phone. Would love to make this a 4 or 5 star review
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December 2023 by Daniel C
I was on a difficult mission to find my wife a (somewhat slightly early) Christmas gift. Luckily, I met Francis Sakhdari (aka “Fran”), she was extremely knowledgeable and patient. I came into the store at around 8:30pm during the Holiday extended hours at Fashion Square mall. It was surprisingly busy. But Fran warmly greeted me and she assisted me go through the various options. Do I pick earrings, bracelet, necklace, diamond ring, gold accessories? I brought up the fact that I was actually on the hunt for Chanel sunglasses. Come to my surprise Hyde Park is an authorized vendor of Chanel jewelry. She showed me several pieces. And never pressured me to buy. At around 9:30pm after +60 min of going back and forth, and I was about to leave. She gave me her card, and asked if I would like to return as she could hold some of the pieces. I ended up buying a Chanel gold and Diamond pendent. And arranged for it to be picked up the next day, as it was 9:45pm after all the paperwork. I returned with my wife, to see if she would like the piece. Fran had wrapped it nicely, and a stuck on a perfect hand crafted decorative bow. It was almost too nice to unwrap. My wife’s face was priceless when she opened the Chanel jewelry box, it was a gigantic smile and I could see her eyes light up. As I had spent well over $50K in luxury goods just last month, so I didn’t have a lot of options nor was she expecting more pieces, which to some folks; $50K is nothing. But the point was; it was becoming more difficult for sure to pick items that matched her unique taste and get a big reaction. My wife loved the pendant, and then she also picked out a matching Chanel time piece. Hyde Park welcomes anyone, whether you have a $100 budget or a $1 million dollar budget. They also are one of the few authorized resellers of Rolex, which I signed up on a waitlist for a time piece if it comes in stock, as most people know you cannot generally buy a new Rolex due to limited in store stock. If you have specific or discerning taste. I highly highly recommend Fran at Hyde Park Jewelers.
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December 2023 by subrato ganguly
A simple greeting when a customer walks in goes quite far. Hopefully you guys are able to better train your staff. I would pay 2k more for a watch on the after market than come in and get ignored by your people.Thank you
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November 2023 by Carson C.
Been working with Scott on getting a Rolex for quite some time now. I know that one is on the way and allocation is tough. But it has been longer than I would have expected. Nonetheless, Scott has been courteous throughout the process and its appreciated. But I have opened up my preferences and I'm still waiting for the "call". Scott means well and always answers questions, etc. so once he calls me for my new piece, it will round out a great relationship.
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November 2023 by Donovan Van Kooten
I brought my Tag Heuer Link time piece in to be sent back to Tag for a much needed service after enjoying it for 23 years. Upon being notified that the repair could take 8-12 weeks to complete, I decided it was time to treat myself to a new time piece. Derek assisted me with picking out a Tag Auqaracer and got it sized properly for me. I want to thank the entire team at Hyde Park for making my day a special one.
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November 2023 by urbanracer032
I'm new to watches, but Freddy has been guiding me on my collecting journey. He asks questions, gets to know you and understand your wants / needs in a watch. Freddy has a good knowledge of the brands and respectfully offers up suggestions without being pushy or coercing you into buying a watch you won't like. I'm happy with my two purchases at Hyde Park and will definitely go back in the future.
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November 2023 by Edward Bernal
Cienna was amazing! She got me my Rolex in a reasonable amount of time. The experience was great and she was wonderful the entire time. Extremely nice and knowledgeable! The entire staff is also great, always willing to answer any questions. Love dropping by whenever I can.
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November 2023 by Machyne82
I was there on a very busy Friday night. My wife and I were both looking at watches. Brandon the manager bent over backwards to show us everything. I ended up with a Grand Seiko Diver, and my wife got a cotton candy ORIS. We both couldn’t be happier.
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November 2023 by Cayden Perez
I'm new to luxury watches, so the prospect of buying one was very daunting at first, but after my first few visits and help from Francis, I had an overwhelmingly positive experience! The buying process was straightforward, and the staff is patient if you need time to decide or if issues arise on your end when buying. Moreover, the selections available are vast, so there's a good chance you'll find something that suits you! If you have the chance, I highly recommend that you connect with Francis; she's patient, kind, knowledgeable (both in watches and company policies), and generally a very nice person to talk to! She dispelled my worries and ensured that my first luxury watch buying experience was memorable. Freddy is also a good choice, as he too is quite knowledgeable and has an overall good vibe. I 100% recommend buying from here!
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November 2023 by Mew Jutharat Marriner
My husband and I have had multiple Wonderful experiences at Hyde Park! Cienna is a great sales associate, she is kind and professional. She always treated me well and made me feel so welcome.She answered every single question I had and took her time showing us around while trying on the watches that we liked.I recently had the privilege of picking up a birthday gift for my husband. I could not even keep it secret until his birthday came, because I was too excited to share it with him. He was absolutely surprised and excited to see the timepiece in front of him. It was a very special moment for us.Thank you Hyde Park and Cienna for being such a big part of this special moment in our lives.
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October 2023 by Dylan Greeney
Had a wonderful time in store with the assistance of Derek. Had great chats about watches and picked up and awesome Nomos for our first anniversary. Great selection of watches and the whole crew was very friendly!
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September 2023 by Allan Espinosa
I have purchased several timepieces at Hyde Park in Scottsdale. A Norqain, a grand seiko, 2 Longines and a Rolex. My purchase experiences have been great. I have worked with several of their salesmen/ saleswomen and I can honestly say they are all very professional and kind.In particular, I have worked with Freddy the most. He has provided me with knowledge while giving me space and time to make the right decision with no crazy sales pitches. He has always been willing to help and has shown me as many time pieces as necessary before my purchases.I would recommend him with no hesitation.
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September 2023 by Elias Kokaly
I've bought two watches from Cienna so far, and she's been nothing short of exceptional. Her expertise and clarity in answering questions made each purchase seamless. With her friendly approach, she's solidified herself as my go-to for future buys. Cienna is truly the best, and I can't recommend her enough!!!!!!!
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September 2023 by Cooper Marsh
I have always had a great experience at Hyde Park. Melody specifically has always been prompt in her responses, highly professional in her knowledge of watches, and has helped me to recently purchase my favorite watch ever. Can’t recommend her or this place enough.