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October 2023 by Kaitlin C.
I use this pharmacy for my infertility medications. They have someone who shows you how to use everything, and I was able to ask questions and get answers about the medications. The front office staff was very friendly as well. Infertility can be an emotional and scary journey and I appreciate helpful and caring staff.
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October 2023 by Lisa Given
This pharmacy has been instrumental in ensuring timely refills on my prescriptions. Most notably, I'd like to recognize Mar (Marinette) at the front desk. She is one of the kindest individuals and always welcomes me with a smile. I've been going through treatments and it's been a grueling process. I know that when I arrive, my medications are ready, and I am always taken care of. I hope that corporate and/or the owner reads this and acknowledges what a gem Mar is and how lucky you are to have her. Thank you!
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September 2023 by Lisa R.
This pharmacy has been instrumental in ensuring timely refills on my prescriptions. Most notably, I'd like to recognize Mar (Marinette) at the front desk. She is one of the kindest individuals and always welcomes me with a smile. I've been going through treatments and it's been a grueling process. I know that when I arrive, my medications are ready, and I am always taken care of. I hope that corporate and/or the owner reads this and acknowledges what a gem Mar is and how lucky you are to have her. Thank you!
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September 2023 by Natalie Smith
They have terrible customer service. Still on hold after 30 minutes of waiting. This isn’t the first time either I’ve been on hold this long. Seems like this is the norm for them. Walgreens/CVS has better customer service.
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September 2023 by Kaylyn Price
Been on hold over 30 minutes. I was with Village Pharmacy but they don’t ship to me anymore so Integrity got transferred my script. Already hate it. With how time sensitive the meds are, this is ridiculous.
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August 2023 by Annie P
Unethical practices. Forcing customers to fill ALL IVF prescriptions with them or they won't fill the only one you need. I'm not sure how this is even legal. Definitely taking advantage of people who are already in a tough situation.
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July 2023 by Colette Q.
The absolute worst. Horrible customer service. Attitudes. Trying for over a MONTH to get a prescription refilled. .
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June 2023 by K J.
They are friendly and very good! They are always so accommodating especially the front desk staff. My medicines are always accurate and if I ask for delivery, always on time.
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May 2023 by Angela Heintz
They have competitive pricing for what I get there. The staff is always friendly, understanding and professional.
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May 2023 by Morgan H.
Used them for a year as they are the only local specialty pharmacy for my medication. They have script fill through text message. I usually order by phone to ensure accuracy, but at one point I had one more med to fill & used the text option. I had it delivered, so couldn't ensure accuracy upon pickup. The delivery was incorrect & the manager refused to reimburse their mistake. If we need these specialty meds again, we will simply order elsewhere.
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May 2023 by N
Received different quotes for the same order. Little to no communication between providers. Had different people calling me to just repeat things that others had said. My order came without gauze and when I called to see if they’d ship it to me they said they couldn’t do it and to just go to my local CVS. Very frustrating when you’re spending thousands of dollars and they can’t even complete the order and fix their mess up.
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April 2023 by Modena E.
Sadly, the pharmacy is very unorganized and borderline from malpractise. I picked up two large bags of medications, trusting the pharmacy that they filled my physician's prescription. By the end of my treatment I discovered "extra" medication that was worth around $200, that my medical office said should never have been among my medications and not part of my treatment. The pharmacy refused to take this sealed and unopened box and issue the refund, suggesting I just throw it away. On 4/10/23 I called to refill the prescription for one day treatment. When I came to pick it up, I fortunately, double checked the amount and it turned out they gave me 1/3 of the medication I should have taken that night. If I would discovered this at home, the whole $15,000 worth of treatment be jeopardized.
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March 2023 by Lucie L.
Everyone is friendly and caring here. I normally just have them deliver my meds because it's an hour away from me. IVF meds are very expensive but it's worth it.
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March 2023 by Ryan O.
Uneducated and poorly trained staff that do not explain things and in the end the customer ends up paying more money out of pocket.
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January 2023 by L M.
This place is awful. Don't you dare try to pick up your prescription during their business hours unless they call you. At the same time, they won't call you at all about your prescription. You just need to decide if you want to be degraded in person or over the phone. Either way you probably won't leave with your prescription. They also won't tell you they don't take your insurance unless you directly ask them. Their hours change daily and don't match the website or anything else.Seriously, go anywhere else. These people don't have a clue what professionalism or customer service is.
