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March 2024 by Peter Adam
Jesse is great to work with. Wanted this watch for a long time. Finally pulled the trigger. Couldn’t be happier. Great piece of art!
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January 2024 by Louis Hart
Jesse went above and beyond to get every detail right for me. Amazing customer service and amazing person! A+++ experience.
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May 2023 by Richard Montez
Alex was very friendly and professional. Passionate and knowledgeable of the product. Conversation was easy. Nothing forced. Fantastic follow up customer service long after purchase. Looking forward to returning and hoping to buy again
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December 2022 by Tracey Taverner
We had a great watch-buying experience thanks to Mark's assistance. He walked us through everything we needed to know and helped us find the perfect watch with accessories. He is so patient and responsive to communications, it was a pleasure to work with him on such an important purchase.
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December 2022 by Michael Jordan
Spectacular watches and unsurpassed customer service. Mark Scopa (Scottsdale store) was knowledgeable, professional, and personable; such a pleasure to work with. Salesman of the highest caliber without pressure.
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December 2022 by Bradley Taylor
Brandon at this boutique is very helpful, knowledgeable and very passionate about his inventory which makes the process of making a purchasing like this that much better. I’ve bought multiple pieces and have enjoyed the experience every time. I highly recommend him and this boutique.
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September 2022 by todd Baumgarten
This is a little late, sorry. I was extremely interested in the history behind IWC and I was also looking for a nice timepiece. Mark was the man who helped me find the perfect timepiece. He was incredibly knowledgeable and very down to earth, it felt like I was talking to an old buddy. He showed me many great options for a young gentlemen like myself. He did not make the choice easy but I finally came to the decision to buy the Portofino Moon phase, which I could not be more happy about.Mark, thanks for treating me so well and teaching me a lot as well. Cheers.
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September 2022 by Vinny Summo
Had a wonderful experience at this Boutique and would highly recommend due to Mark Scopa and his professionalism. Mark is not only knowledgeable about all things IWC and other brands but also helped me find the perfect IWC watch for my needs and within my budget. He was patient, empathetic and just a class act all around. I have a feeling this will not be my only IWC purchase at this Boutique and will be purchasing several more from Mark to add to my collection. Thanks Mark for not only introducing me to a wonderful brand but also educating me. I couldn't be more happy with my experience and my new IWC watch.
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September 2022 by Ryan Cleckner
Mark made the experience! I came in to the store curious about IWC watches and now own two. :) I've already passed Mark's info off to a friend (who just purchased a watch) - it's nice "having a guy" to go to.
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September 2022 by Jason Alexander
Excellent and friendly service from Mark helping me to quickly replace a watch buckle fastener which I broke. Very knowledgable and highly recommended.
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July 2022 by spencer yeoman
I walked into the IWC boutique just to window shop but left with the watch of a lifetime. Mark was charismatic, genuine, and knowledgeable and was willing to take the time to find me the perfect piece.
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July 2022 by Greg Woodward
Mark at IWC Scottsdale was extremely helpful and timely with the selection and purchase of my new Pilot Chronograph strap! Living out of state and given the limited number of strap options on the IWC website, Mark took the extra time to send images of the entire catalog selection in order to make an educated choice. I would highly recommend and look forward to future transactions.
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July 2022 by Carlos Afonso
I had a great experience at the IWC Boutique in Scottsdale and Jesse Miller, the brand ambassador I dealt with, was not only very engaging and hospitable, but also very knowledgeable. After being ignored by sales folks at other brand retailers nearby, walking into IWC and being instantly greeted by Jesse and his friendly personality was a very welcoming change from what I had experienced and ultimately led to me purchasing a gorgeous Pilot's Watch from him.
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July 2022 by Book Exchange
Mark was fantastic to work with and made my purchase so easy. He helped find the exact IWC watch we wanted and got it shipped to us in Washington right away. He is knowledgeable about the watches and a pleasure to communicate with.
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June 2022 by Noah Beancooker
I worked with Mark and Brandon on the purchase of a new timepiece. While I knew I wanted an IWC, I was split on my decision between a couple of models.Both of these gentlemen were exceptional. They took time to explain each piece, the history behind them, which movement was in each piece. I spent many hours deciding and it always came back to the movement inside the timepiece. While I continued to try each one on, and then decide which colorway I wanted, they were fantastic about chatting with my wife and keeping her entertained while I made my decision.I cannot begin to praise them enough on their fantastic customer service.Both of these gentlemen knocked it out of the park, both in customer service, and knowledge of their products.If you’re looking for an IWC watch, do not hesitate to ask for Mark or Brandon. You will not be disappointed with your experience.Gentlemen, I hope you have an opportunity to read this and understand what a pleasure it was doing business with you. Thank you for a truly exceptional experience.