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July 2025 by Janet Singletary
Unprofessional, lazy workers! With crappy results, a 4yr old could do better on my car! Highland & 20th - do not waste your time!
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July 2025 by Matt Clayton
Impossible to get a hold of their corporate team to rectify errors!
Recently discovered I have been being charged twice a month for my membership. Spoke to someone in accounting who told me one of the accounts had been erroneously set up and would be turned off. Several months later they are still charging me for the erroneous account and now no one at their corporate location ever answers the phone. Be VERY careful when setting up the monthly subscription - if an error is made it will prove very difficult to rectify. If i could give zero stars I would!
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July 2025 by Bolevard YT
No one answers the phone when called 16 times
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March 2025 by Shawn Gregg
I went through the wash on 3/5/25 and the washed damaged my truck. The manager that day and the manager the next day said there is nothing they can do for me. The area manager called me and said there was debris found in the bed of my truck that caused the damage. The debris was not on my truck before the wash. My paint and windshield are now chipped and they won't give any info for corporate office to contact. DO NOT USE THIS COMPANY. I found a number to corporate online but nobody answers any option. Terrible customer service. If you used the Gilbert and German location on the same day, check you vehicle one the passenger side. The $40 wash was useless as my interior was not fully cleaned and will now cost me a windshield and paint repair. Would not give a star rating but required to leave reviews.
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February 2025 by Amp798
These guys did an excellent job at the north site location. A guy named Christian rubbed out the scuff on the back right corner of my car, where somebody swiped me and left bumper marks. I wasn’t able to get it off myself but he got it all off for me. I really do appreciate him going out of his way for me. Great job to all of you, thank you.!!!
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November 2024 by David Bebawy
I just spent $200 on a promo detail cleaning on my truck… inside and out. I waited 2.5 hours and when they tell me it’s done, I look in the bed of the truck and it has sand/dirt/mud in it. They hadn’t even touched it. There was one manager there who really didn’t seem to care. All he said was, I’m sorry about the footprints in the bed of the truck and I told him that these are not footprints. This is still the same dirt, mud and sand that I came in with. I wanted to get my truck cleaned and detailed because I just got back from Rockypoint and I expected better than this… I even gave the guy who initially checked me in and convinced me to do this $200 promo a $20 as a thank you and he assured me everything would be Pristine. This is not the first time something like this has happened here. Think I’ll be taking my business elsewhere. They do a good job but no attention to detail. If you do come here, make sure to check everything you paid for them to do. I would like to give a shout out to Dishawn… He was the gentleman who did most of the work on the car and he made everything right so thank you to him for being there, but unfortunately, the rest of the staff really didn’t care at all.
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July 2024 by tammy mckee
I am was in the process of vacuuming my car. The young man came up to me to solicit windshield repair as they do every time. I politely told him no thank you and he insisted on arguing with me. I told him that I told him nicely the first time and I do not want him to do anything with my windshield, I literally had to tell him to leave the area and raise my voice to him to listen to me. They must make a huge commission off of these windshields, but quite frankly they need to learn that Sales. Is not about pissing people off that’s all it did for me. I will never do business with Jackson again. I can see by the reviews that there is shabby company.
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April 2024 by Robert Woolley
The place is one bad business. The staff is absolutely miserable the management is just bad do not go here. You will be sorry I paid $70 for a detail and they sealed my seats with crumbs in them and they wouldn’t vacuum out a little bit of dog hair and told me to do it myself! $70 for the worst experience I have ever had in the whole USA. This place should be investigated for the illegal people that are being used and are extremely rude and disrespectful! I hope someone can bust this business. DO NOT GO HERE!!!
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April 2024 by Tyler Stewart
I've been a member of this carwash since since the grand opening on Thomas. While its never been a perfect experience. Its good enough to keep my membership for years. My windshield repair got botched on my $80,000 Audi E-Tron. It was very inconvenient and my sensors malfunction all the time now. But this is actually not the reason for why I'm taking this to a review. TL:DR They are greedy, disrespectful, and toxic.
Recently I was a victim of credit card theft, wasn't the first time and probably wont be the last time. It is what it is. However the worst part of this is that my auto payment didn't go through and I was waiting till I got my new card to update my payment information. Then I notice a month later that my promotional account had been suspended and I am being forced to pay the new market rate. 2.5x the amount I have been paying for years.
Customer service says it cannot offer me my old rate because they cant offer other customers that same rate. Let back up, I never asked for my account to be cancelled or my rate to be taken away. I was never called or texted or emailed about it. So you are not offering me a rate, you're giving back what is mine. They really need money so bad they have to take advantage of someone who was a victim of credit card theft? To top it off, my payment just posted and I cancelled it and went to wash my car and they wouldn't let me because it is inactive. I JUST PAYED FOR A WHOLE MONTHS SERVICE AND I CANT EVEN HAVE THAT. You can have my last bit of money from me you'll ever receive. I wont bother asking for a refund, since calling corporate is just a middle finger of a experience.
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March 2024 by Amy Jo Gray
ZERO stars. A year and a half later I am still trying to get someone to help me to refund 1.5 years of unauthorized charges on my debit card. DO NOT give these people your debit card. There is no way to cancel your membership and be assured that you will STOP BEING CHARGED MONTHLY. I finally had to cancel my debit card. Still trying to get re-imbursed over $300 in monthly charges that were fraudulent.
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November 2023 by Jake F.
The $125 signature hand wash is extremely overpriced for what you get. Questionable sales tactics as well.
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October 2023 by Celeste N.
Took my car in for a wash, they talked me into upgrade for $49. The car was still filthy with bugs and grease on exterior, interior passenger was vacuumed, trunk never touched. Long story short, I get that sometimes things happen, my major gripe is that I called twice to notify the corporate office that I would like a voucher to come in for the vacuum as I have a bad knee and cannot do myself. I was assured I would receive a contact back. It has been 2 weeks since my 2nd call and crickets from them. I even provided pictures to them right after the "so called" car wash. Bad customer service.
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September 2023 by Amber F.
I use to come here all the time! Until the quality just went down! I figured give them one more try! So I got my car washed at this location this morning. Must have new managers .... Because Johnny (the manager) I've never seen him!!! He was very professional and smiling and greeting the customers. When they called my car ready the manager Johnny met me at my car and double checked with on the quality ! Definitely coming back.
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August 2023 by Russ Cummings
I had a small issue. I visited the location at Tempe town lake, and spoke with Rico. He provided excellent customer service, and was able to handle the issue to my complete satisfaction. I highly recommend this location, and I will be going back. Thanks Rico!
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July 2023 by Jerry G.
Whoever the guy is at the car wash entrance has absolutely no personality. He motions to drivers with such rude gestures, and looks like he just doesn't want to be there. I get it, you work at a carwash. It's a thankless job, but leave the poor attitude at home and learn some professionalism.
