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January 2024 by Patricia Fite
Love the darling coat I purchased for my granddaughter before Christmas. The ladies there, 2 days before Christmas, were knowledgeable, patient and very pleasant.
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November 2023 by Diane Anderson
Excellent customer service!!
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May 2023 by Brittany M.
Everyone there is always so incredibly helpful. I've never had a bad experience whether calling to see if they have something in stock or stopping in while at the mall!!
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December 2022 by Allison Mullen
Place never opens on time. Very frustrating. Happened multiple times......
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November 2022 by Chandler Camarena
I came in today looking for a dress for my niece, Larisha checked us out and was amazing. Great customer service, very patient and even offered to give us a gift receipt and box the dress after the transaction was over, knowing how much extra work she would have to do. We did not ask, she offered. She is amazing and if you go in while she’s working, I know you’ll have a great experience.
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April 2022 by Teddy Nakasozi
Lorisha of Janie & Jack Scottsdale mall had the best customer service exceeding & above. Very kind & willing to help.
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February 2022 by Zinaida Papidji
The worst customer service experience at Scotsdale fashion square location. They don’t want to work. Sooo much attitude. You will have to ask them multiple times before they pay you any attention. When asked the girl to finish my transaction (cause it was taking too long) got yelled at by so she calls herself “The Boss” in front out ppl. I don’t care what position you take at the company, you have no right to scream at your customers.
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July 2021 by Jorge Saavedra
Great place to find cool outfits for babies!
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April 2021 by Mali G.
If I could leave zero I would . We are looking for baby clothes and this is the second time I enter this store because I love the baby clothes they sale they are unique and so cute but the last time I tough it was just a bad day for the employee but this time I just confirmed my suspicions . They have ZERo customer service The employees don't care about anything They don't even greet not only us but the next family that enter after us . I try to ask a question and Both ladies just ignored it. If you need to shop do it online .
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March 2021 by Angela Lacy
Beautiful and well made kids clothes
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November 2020 by D. Winn
No lines with the pandemic..
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July 2020 by Vinny Vin
Looks like a very cool place to get your Sundays best at! Try calling and look for online sales. Good luck my dear.
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December 2019 by Andrew S.
Jack and Janie specializes in very fashionable children's clothing. The physical store location offers sizes from 0 to 6, while the online store provides outfits for youths up to 12 years of age. I needed to exchange a couple of my kids outfits for a smaller size, and noticed that this shop in Scottsdale Fashion Square is the only one in Phoenix. The exterior and interior are pretty adorable, and I spent some time checking out a few of the different styles inside. You better believe that if your kids are wearing Janie and Jack attire, they will get compliments. It's very stylin' and typically a little bit out of my budget range. So, to all the parents (and grandparents) out there ready to spend and want something classy and sophisticated designs for their kids (and grandkids), definitely add this place to your list. The only downside of the brick and mortar store is that the selection of sizes is somewhat limited. I was only able to exchange a couple of my gifted garments. The upside is that the online return/exchange policy is reasonable (free shipping on returns), or you can always acquiesce and accept store credit. One last fun fact - Janie and Jack was originally owned and operated by Gymboree. On its way to bankruptcy, Janie and Jack nimbly "fell into the gap" of Gap, Inc. welcoming arms.
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July 2019 by Aaron Birney
What a d*** idea, I have seen this store and in less your raising a butler or a kid with no energy....have you ever seen a kids clothes at this age....this is for the snobs in snobsdale.
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August 2018 by Robin Wilson
Super cute clothing but with a very high price tag.