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February 2024 by Kate M
I completely agree with all the five star reviews. Sean leads a great team of honest and most down to earth folks here. I’m new to the town and thought my jeep needed tuned up/oil change since I drove it cross the country and all over Sedona and the Grand Canyon, even though my jeep isn’t alerting that I needed one. I took it to Jiffy Lube on East Bell this past Sat; Randell was so sweet and did the intake quickly; shortly after Sean the manager came out to me by the waiting room and told me that I don’t need a oil change yet since I still have 50% on it. I told him that I was worried because I drove it so much lately. He told me he would check the oil and make sure the tires are fine. He did exactly that and didn’t charge me for it, although I insisted! I am definitely going back to them when my jeep is due for oil change! It’s hard to find such honest and down to earth folks nowadays and I truly appreciate them. See you guys soon!
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February 2024 by Jessierey Cisneros (Gmoney)
Amazing place, great guys and good quality work.
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January 2024 by Adriel Stafford
Solid service
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January 2024 by Charles Aylward
There was not one thing they mist. They didn't have the air filter for my car. The manager said I go and get one and can wait. They had looked at the tires and suggested that I would look into getting them replaced. I will be coming back.Thanks for the service
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January 2024 by Steven Lasater
Got the oil changed on the conveyance. The staff was top-notch. Got everything done and out the door in less than an hour. They have 3 bays, and it goes pretty fast. I would highly recommend this location.
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January 2024 by Jessica Millwee
Shawn is always very helpful and efficient. His service no matter where he is placed is always exceptional and the reason I return time after time. Thank you
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December 2023 by Todd Jones
They were short-handed today, but they still got me fixed up in a reasonable amount of time. They were very polite and professional. No complaints here. I will definitely use that location on East Bell road again :-)Tiana & David were excellent ?
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November 2023 by Embyr S
So I'll start off this review by saying something I never thought I'd say about a Jiffy Lube. I'm impressed. Actually, scratch that, I am amazed, flabbergasted, awestruck at how professional, clean, and courteous this Jiffy Lube is.I do Fleet Management for a small non-profit that uses ADA accessible buses and vans. Typically, my Jiffy Lube I go to is across the street. But since a recent decision, the Jiffy Lube I frequent isn't able to accept dually axle chassis any longer. After some calling around this, Jiffy Lube was able to accept the vehicle.Upon coming in, I was immediately surprised at how professional and courteous they were. I'm not someone who needs to have vehicle issues explained to me, but they did anyway, as is good customer service. Jiffy Lube isn't typically the business I think of as having a 'confidence building' experience. But I left this one today feeling very confident in their work. The shop, lobby, and even bathroom were very clean, nearly every Jiffy Lube I've seen has a bathroom that looks like it's best chance at being clean is to demo the whole thing and start over. But this bathroom was pristine. Whoever is running this location should be proud of their team and needs to be used as an example of what Jiffy Lube should be. High marks to the girl with the blue and purple hair, I didn't catch her name, but she's the first person to ever actually tell me what the drain plug was torqued to and her customer service skills were exemplary.
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November 2023 by candice phelps
I’ve never had such an easy friendly experience at an oil change facility!! David & his crew were top notch, fast and efficient!! They honored my coupon with no issues and had me out of there in a timely manner !! Thank you, glad to find this location close to home!
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November 2023 by Joe Martin
Saul the manager was awesome to work with and very gracious! Will be back for sure!Service: Oil change
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October 2023 by Jason Brayer
On Saturday 10/21 we visited the location on Frank Lloyd Wright Blvd in Scottsdale AZ and their computer was down so we had to go to another location. Understandable and out of their control.We went to this location at 4944 E Bell Rd in Phoenix as the next closest one. We pulled in and had to wait while they helped someone who was not a customer. Admirable but an inconvenience for us. Meanwhile they had pulled our vehicle in popped the hood, checked our levels, took off the skid plate and wiped our windows.Finally back in the office, the manager was surprised at the type of oil our 2021 Kia required as it was 0w30. He didn't have enough of the standard and required us to upgrade to a specialty oil for imports at an upcharge. He wouldn't offer any concessions so we said no.The crew then needed to put the vehicle back together while we waited in it to leave. Come to find out that they did not put the dipstick in all the way and oil spewed all over the engine bay, hood and fender. We had to buy a quart of oil to top off what was lost and now we have to pay to get the engine bay cleaned and a car wash.This location does not represent the franchise well and it is not only frustrating for us but we incurred real costs because of the ineptitude of this crew.UPDATE NEXT DAYI cannot reply to your response so will edit this instead. I have reached out to the corporate office and filed a complaint. I'm told this franchisee will contact me within 3 days. Further concerns stem from this massive leak found this morning (see attached photo). My guess is that the drain plug may have been loosened and not tightened before the skid plate was reinstalled. Would be very coincidental that TWO mistakes were accidentally made. I'll update this review as things are addressed.
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October 2023 by Theresa Meeker
The only thing that happened is another lady that got there after me got serviced before me. The worker did apologize for this, even though I noticed it but did not bring it up. Very honest and respectful person.Service: Oil change
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August 2023 by Sharissa Lynn
Terrible service was told the oil change was $86 plus $3 for coolant top off, the manager asked me if I wanted filters I thought they were included I go to check out and they told me I owed $199, after I drove off my car was making a horrible rattling noise in the AC I had to go back and was refunded and only paid for oil change! I wouldn’t recommend this location to my worst enemy stay far far away! They are very dishonest
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July 2023 by Yvonne Joyner
The Jiffy Lube near me on Bell & Tatum in Phoenix is always friendly and efficient. I will continue to go back.Service: Oil change
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June 2023 by Kevin Ferris
Not a good experience. 4 employees working on one car at a time. Initially, they said it'd be about 46 bucks. They showed me a dirty cabin filter, I said ok replace that. Now they want to charge me 96 dollars total. They tried charging me 50 dollars for a 15 dollar filter. Absolutely ridiculous. I doubt they'll be in business much longer
