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November 2023 by David E
These guys have been in business since 1966, it's still the same original employees (just kidding, but my dad took his car here too), they know their stuff, do a thorough job, and will patiently answer questions. After inspecting your vehicle, they send you a list of prioritized maintenance items (green, yellow, red) so you know what should be done first, and what you can expect to do in the future, so you can plan ahead. So I keep going back.Thanks, guys!
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November 2023 by Breanna Bell
The best auto shop ever! Prices are reasonable and they always do thorough inspections. My favorite part is that they leave a flower on my dashboard for me which adds a sweet, personal touch and send monthly coupons in the mail towards future service. I’ve been going to them for the past few years and will continue to do so. I trust the guys at JW with all my car service needs. Thank you guys for being the best in town!
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November 2023 by joe hilderbrand
I was referred to JW Auto Care! I called and spoke with Jeff! He knew my referral mechanic! From the start he told me that I would be taken care of as family!He made an appointment for two days later!When I dropped my Ford Ranger truck, Jim listened to my issues. He told me exactly what would be done!I have never been treated so professionally at at repair facility!He called with their findings and estimated price and time frame for pick up!We spoke 4 times and every time I called either he or Ryan answered the phone. There was no phone tree and I could ask them my questions! I am very pleased and will use them again and will recommend them to my family and friends!Thank you Jim and everyone at JW!Services: Steering & suspension repair
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October 2023 by Jennifer Evans
My father and I have been using JW Auto for a couple of years and would never go to anyone else. Every employee there has always gone above and beyond, and they do it with professionalism and treat you like family. The work they do on my Mazda 3 is always perfect, and they always answer every question I have in a way that helps me understand everything. I would recommend them to anyone who wants superior service ???
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October 2023 by Matt W.
Absolute rip off. Avoid this place.I used them and felt taken advantage of and decided to take his car to a different, more reputable shop for a proper diagnosis and repair. This experience left me out of pocket and with a loss of trust in JW Auto Care.
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October 2023 by Janet C.
I took my car to JW Auto for a relatively straightforward issue. I estimated the job would take at most one hour labor, but whenI received the bill, he noticed that they had charged me for several more hours of labor and miscellaneous shop fees which I never authorized. I know JW Auto overcharged me by billing for unnecessary additional hours of labor, leading to a lack of trust. I won't be coming back.......
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October 2023 by Amy Franks
JW Auto went above and beyond to diagnose my noisy brake problem in a fairly new car. Instead of railroading me into expensive repairs like some places would have, they suggested I check with my warranty first, which is super honest and I love that! They even dropped me off at work!I will definitely have them do the repairs if it isn't covered under warranty!
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October 2023 by Jenny Ramirez
Excellent service! They took care of my car and made the process easy by offering shuttle service. I appreciate that Carlos offered to show me what work they had done when I went to pick up my car. He opened up the hood and showed me exactly what was replaced. They also left a flower inside the car which I thought was a nice touch! And they texted me to follow up on how my car was doing a few days after! Found my new go to auto shop, as they are reliable, helpful and trustworthy. Thank you for fixing my car! ?
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September 2023 by Jim Z.
NOT the Review I would like to have left, but these are the Facts...I recently checked out Several Auto Repair Shops in the area of S. Scottsdale, I found this to be quite a Trying experience, as having been an ASE Certified Master Auto Tech since 1977, I've Always done my Own repairs and trust Few others, however, Time takes it's toll, and Now over 70, and without a shop, I'm No Longer 'up to' doing Heavy Line Repairs, so I needed to find a Good Technician. I Google searched, read Reviews, and Then went to Visit, In Person, each of the shops I thought Might be suitable... Then it was time to get Estimates for the repairs I wanted... HIGH (Dealer) LOW (grunge shop) and in between, with most of them Close.Sadly, my First experience Wasn't so good... I was impatient, and apparently I Chose Wrong. Because scheduling/ timing was right, I chose JW Auto Care, where I took Mom's Highlander to have an axle replaced. Shortly after Jim called me to pick up my vehicle, he called back to tell me the car wouldn't start, that they'd have to check it out in the morning. I went there right away anyway, and sure enough, it wouldn't start, some trouble with the shifter... and I could tell someone had removed a trim bezel to inspect it, because there was a foam insulator exposed that wasn't before. I was told Good News, I can give you a ride home! NO, I Require a Vehicle...one of your Loaner cars. (Mom is near 92, and ready transportation is a Must). I went Back there First Thing the next day to find they found the problem to be a bad shifter Cable Bushing, for which Jim (with Patrick's help) estimated the charge to repair would be another $200 (hour minimum) on top of the $500 I'd already committed to paying for having an axle replaced, (Not a problem, the car needed the axle, I Wanted the axle replaced and repair price was in line with other shops). Needless to say, I took my vehicle home and replaced the shifter cable bushing myself. Granted, things break All the time, (moreso with rough handling), (how long could it have lasted with just 2 seniors driving?), this just happened to happen on Their watch, (I Might have paid Half, had that been offered as an option). The Worst part is that I was Lied to about them Not Knowing What the problem was, Jim's 'story' changed a couple of times from when he called me to when I took my vehicle home... another reason I Won't go back... vehicle was driven off property by Non-tech to Car Wash, (which I did Not authorize). Test Driving by a Tech, is Totally understandable, expected, and acceptable. Before you think I might be too 'picky'... Consider this: Estimates, (by them), for Future repairs were $6600... Most of which I was agreeable to, and were recommendations I would have made, save the unnecessary diagnostics charges, because Ray Charles could tell where the oil leak is coming from, and so could I, so no need for "Clean engine, put dye in the oil and return for further inspection (for $130)" Just to find that indeed the Cam Covers are leaking and require replaced, and at near 100,000 miles, a Tune-Up, (Spark Plugs and Fuel Injector Service) is Also recommended in the Near future, (and ought to be done at same time as Cover Seals). Patrick was the Tech who worked on my vehicle, I didn't have much chance to speak with him, but he seemed to be a seasoned and knowledgeable tech, I believe he did His part ok, but the rest? Not so much... Jonny, the owner didn't have much to say when I picked up the car, what could he say? He was noticeably embarrassed by his people. He Did give me a nice Box 'o Mints though.(eyeroll) We received a $25 discount for First-time customers And with my paid bill, a $10 Coupon for Future Repairs, which I Highly Doubt I'll require. It's Amazing How Much a $10 bushing can end up costing, isn't it? To their credit, I Will also add that Ryan, Service Mgr, who misquoted the price of repairs Stuck to his Word, and Did Not change his estimate of
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September 2023 by Alan D.
I don't write reviews ever... but these guys brought their A-Game!My car somehow blew a Spark Plug out of its socket. It sounded like I ran over something in the road. I quickly pulled over to see what had happened and obviously the car was now running rough. Plus, it was leaking oil out that socket. I called JW Auto care because I knew it was close by. I spoke with Ryan. He didn't seem like your typical mechanic,... disinterested, trying tell you how backed up they were, & trying to get you to schedule an appointment just to get you off the phone. Ryan was very attentive & asked the right questions and genuinely seemed concerned about your well being. He even suggested a towing company to get the car over to their compound so that they could have a look. Needless to say they were very thorough and went above and beyond what I expected. With confidence, I will loyally give them my business because of this experience.Thanks you guys!!!
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September 2023 by Aaron Ventura
Dropped my 06 Toyota for some work. The inspection list they give is the most in depth and thorough one I have seen. My service advisor, Ryan, was extremely awesome and helped me through everything. Customer service was outstanding. They even gave back the interior much cleaner than they found it! Also thanks to Patrick who was my tech! Will recommend to friends
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August 2023 by Joe Cool
I am extremely impressed with this place. I just got home from my first visit here and I had to write this and let people know of my experience. They were extremely detailed in checking out my vehicle and sent me a summary on my phone as well as handing me a hard copy before I left. They didn’t try to up sell anything or try to do work that was recommended. They were so hospitable and I had a few laughs. They really treat the customers very well and they are very honest. They also left a little thank you gift of Altoids and gave me $10 credit to use for my next visit. They also gave me $25 off for my first time thereI live in the West Valley and I definitely will be returning to JW Auto Care.
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August 2023 by Andrea Larson
I’m blown away and so relieved with how amazing JW Auto Care was! The AC in my car just went out and I was in a panic looking for shop options. JW was recommended by my friend’s dad.I was able to get my car in much sooner than I thought I’d be able to, they worked with my warranty company to cover a large majority of the repair, and the repair was so much faster than I anticipated! The last time my car had been in the shop was a few years ago when it was at a dealership, and I was without my car for about two weeks… I was seriously bracing for that situation again!Ryan was wonderful to work with. He was communicative, honest, and straightforward. Again, I’m blown away at how nice and easy this experience was, as car repair has usually always been frustrating and confusing.The cherry on top of this great experience is that they washed my car when it was ready for pickup (my car was so shiny!) and they left flowers on my dash with a thank you note. I’ve never seen service like this and I am so impressed.Thank you Ryan & the whole JW team for taking care of my car! I’ll be back for the small things like oil changes – I hope I don’t have to be back soon for big things, but if I do, I know I’ll be in good hands!
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August 2023 by Ryan Esparza
JW Auto Care is the best place to take your vehicle in the Valley. Their pricing is fair and they get great work done. I moved to the Downtown Phoenix area, but still take my cars here for service because they are that good. Ryan, Jim, Carlos, and the entire team are fantastic and take customer service to the next level. I would highly recommend this shop to anyone.Services: Electrical repair
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August 2023 by Cheryl H.
JW Auto always takes good care of my car whatever is needed. They are friendly and communicate clearly what needs to be done. And I get a flower. Nice touch. They provide transportation if needed.
