-
November 2023 by Brent Sheppard
Fairly priced, trustworthy and knowledgeable. Feels like a family run business, will be back again for future services.
-
October 2023 by S Pop
Gave 3 stars rather than 1 due to a good deal on an oil change. Other than that, save your business for sun devil auto 100 ft away. I knew my breaks needed to replaced but I was quoted $650 for rear brakes (pads & rotors). $650!? This quote put me into a complete panic. Went across the street to sun devil auto & was quoted $400. Ended up purchasing the parts for $123 & paid $50 for labor. I guess because they are in North Scottsdale, they can charge so much but go anywhere else for brakes.& Owners I’ve seen your mean responses to people, don’t try me because I left a very reasonable review.Service: Oil change
-
October 2023 by Bob Shepheard
They completely let me down. I had $3000 worth of work done, two front wheel bearings and water pump to my Audi before selling it. The prospective buyer took it down to another shop and they told him the work was not properly done and not to buy the vehicle at any price. I then contacted my service advisor, Mike and told him of the problem and was repeatedly ignored. A week later, the brake warning light came on and it turned out to be low brake fluid. I filled it up, and two days later it did it again. I then called ketchum's again to ask about the problem and get some advice. They said nothing they did could have caused the problem. I took it to a brake shop and sure enough the right front caliper boot on one of the wheels that had the bearing replaced was crushed and torn with fluid running everywhere. I called again and spoke to the owner about the problem. He told me he was there to help and to call him after I had it checked out. I have since emailed called and texted six times and no one has even bothered to return my call. It cost me $590 to fix what they damaged and I am insulted at their lack of professionalism and concern. I then offered to sell them my Audi A4 Quattro for 3000, the same price they charged me for repairs and they refused. Do not trust or believe anything they say they ripped me off..
-
August 2023 by Marshall Morgan
My experience here was great. When my AC went out, Mike and Shea fixed it quickly and gave me a great deal. This place is my new go-to.
-
August 2023 by Jonas Ethelbah
The last thing we need is more trash. Imagine coming out of the hospital in grief only to find your car and those around it surrounded by trash business cards for an automotive service littered all over the road and the parking lot of a hospital. The video my car produced of them leaving it there is all the interaction I need with their team members. Go some where else.
-
July 2023 by Bob S.
This was my first time using them and I couldn't be happier with how I was taken care of. Professional and fair from start to finish. I highly recommend them.
-
June 2023 by Larry barrett
I have used this repair shop for 8-9 years. I always felt I could trust the shop. Probably the number one thing I want in an auto repair shop.This used to be a family run shop, and might still be. The father retired or sold the shop about 18 months ago.Since that time my simple, “I need an oil change”, has turned into a $600-$800 bill each time. On both of my cars. They each have roughly 30k miles on them. The back shocks were bad. The timing belt needed replacement. I need a 4-step fuel and engine decarbon.The last straw was I took my wife’s car in and without looking at the previous record I asked to have the tires rotated. The shop keeps good records of what they have done to the car and should have known that the last time I took the car in they rotated the tires. That was 1500 miles ago. But instead of telling me I didn’t need them rotated they said nothing. I know that I should have looked at the records and it is not their job but that would never have happened with the previous owner.Looking back I am the idiot. Clearly what I need is a new auto repair shop.I hate having to find a new shop. But I just need a shop I can trust and this shop is no longer trustworthy.Service: Tire rotations
-
May 2023 by Sarah Tuibeo
I am very grateful that I found their business card on my wind shield when I was still working at Scottsdale. They do give military discounts and are open and honest about their work. It shows that each technician takes pride in their work and is trained in their profession. I will definitely return for more services there in the case my car needs anything. :)Service: General repairs & maintenance
-
May 2023 by Sarah T.
I am very grateful that I found their business card on my wind shield when I was still working at Scottsdale. They do give military discounts and are open and honest about their work. It shows that each technician takes pride in their work and is trained in their profession. I will definitely return for more services there in the case my car needs anything. :)
-
April 2023 by Jan D.
Excellent, trustworthy and cost effective service! These "guys" know what they are doing and are friendly and timely.
-
March 2023 by Theda Corona
My first time here gentlemen there were very friendly and gave me a good explanation of what I had going on with my vehicle. Very clean and good amenities. I definitely will continue to go back for maintenance. Will recommend them highly. Thank You
-
March 2023 by Javy Jay (JK)
The service technicians there are very helpful and explain everything clearly they put people over profits. It’s hard to find mechanics like this these days.
-
December 2022 by CJ Johnson
Mike and the crew were great! My car had multiple issues and everything was explained and worked on quickly. Prices were fair! I live in Goodyear and I'll come all the way out here to have my car worked on. That should tell you everything you need to know.
-
October 2022 by Susan Coyne
I’ve used them for service in the past. Reunited with them since I moved back to this area. As a single older female, I never feel they try to over sell or recommend unnecessary repairs or maintenance. I feel they are very honest and would highly recommend them.Service: General repairs & maintenance
-
August 2022 by John Bealer
The team here is absolutely impeccable, despite being undermanned they get everything done perfectly and in seemingly no time at all. Better yet you feel like family when you arrive and are treated like family throughout the whole process.
