This Kiehl's Since 1851 location has closed

Kiehl's Since 1851 is a skincare retailer known for its high-quality products and unique store experience. Customers have praised the effectiveness of the skincare items, which are often described as delightful and luxurious. Many shoppers appreciate the professional and polite service provided by staff members, particularly at locations like Scottsdale, where a customer highlighted an exceptional experience with a representative who offered personalized skincare advice and samples. However, there are some concerns regarding customer service consistency, especially during online orders. Customers have reported challenges with shipping and tracking, including issues with address changes and delays. One customer noted that Kiehl's customer service was initially unhelpful when trying to adjust an order, although they eventually received a refund after further communication. Additionally, there have been instances of missing promotional gifts, leading to frustration among some shoppers. Overall, while Kiehl's offers a range of quality skincare products and has some locations with outstanding service, there is room for improvement in online order management and customer service consistency across different stores.

• 0.02 miles

  

  L'Occitane en Provence Cosmetics, Skin Care
• 0.03 miles

  

  Lush Cosmetics Scottsdale Cosmetics, Skin Care
• 0.07 miles

  

  SEPHORA Cosmetics, Perfume
• 0.13 miles

  

  Benefit Cosmetics BrowBar Cosmetics, Eyebrow Services

1. Scottsdale, Arizona