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January 2024 by J H
To oftentimes people are so quick to post a negative review about a business.We purchased a set of furniture four years ago and had some issues with one of the pieces, a chase lounge with a reclining feature. I called and left a message for the owner, it took a few days for him to get back with me. I told him of the problem, he took some information from me, and had a warranty technician come out within a few days.The technician was nothing short of professional and knowledgeable.. they fixed the issue within an hour.. I wish to commend them and Ladlow’s for amazing professionalism and service.
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October 2023 by Bill Hickman
Extreme.high.prices.!Scottsdale.location and wealthy patrons throwing money at goods that are marked up to super ridiculous level.Owner capitalized
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October 2023 by Kameron M.
Took about 9 months to get our couch after several calls. Once we got it the chemical smell never dissipated. I'd recommend looking elsewhere.
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January 2023 by Leanna Lupea, RN
Sad the warehouse on Scottsdale rd closed but happy they just moved and didn’t close permanently.
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January 2023 by CY Loots
I have been shopping for new furniture for the last two years visiting trendy, big name shops in Scottsdale, and Phoenix area. I was horrified by the high prices and shabby quality products in those shops until I found Ladlow at its new location on Tatum and Shea..I was very happy when I realized that I could still get "hardwood frame, eight way tied coil foundation" sofas in Ladlow, as it is the type of furniture I am familiar with.I was more impressed by Jamie's assistance. Jamie is an experienced designer, she visited my home, with her superb taste and "great eyes", in two days, she came up with perfect sofas and chairs that seamlessly bridge my existing traditional furniture and the modern updates I am after. As an experienced customer, I truly appreciate Jamie's straightforward and factual based approach. Her after sale service is impeccable, she oversaw every details through clear communications. She gave me the top notch furniture shopping experience that I thought it may be none- exist nowadays.I need more furniture and home decor items, I know where to shop as Jaime and Ladlow have made me a lifetime customer.
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December 2022 by Sandra Dana
Ladlow's was always the best of 5 stars for years. I and all your customers are sick you have sold and now your wonderful store that was a major factor" go to" for Scottsdale is being torn down to make room for high rise, over built, apartment building's!Thanks for all the years past. You were truly the best and shall always be missed.
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September 2022 by Linda L.
We spent a considerable amount of money to furnish our new home. We had to return a nesting coffee table because the gold paint was coming off. After 4 months we repositioned one of two sofas we bought at Ladlow's and discovered a small slit in the fabric. Since the sofa had never been moved since delivery, it appears to us that this happened when cutting off the plastic wrap in the delivery truck. While they took back the coffee tables they would not take back the sofa since it had been 4 months and they could not determine how it happened. I was given the name and phone number of their upholster if I wanted to pay $150 to have the fabric rewoven. No thanks and won't be purchasing any more from Ladlow's.
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September 2022 by Mike Staver
Sad to see this going out of business. Such a great store. Service has always been bad here. But their furniture is so beautiful we have held our nose. Selection is now picked over. Don't bother.
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March 2022 by J S
Kay Fischer has been a delight to work with and has a wealth of knowledge with her industry. I can respect a salesperson who instead of making a quick sale works with you to make certain that size, color, and quality of leather/fabric is perfect for your home. A couple of years ago I made a significant Stickley purchase from a competitor close to Scottsdale Ladlow's and my furniture turned out to be way too large, dark, and not the look that I really wanted. Costly lesson learned with so much disappointment. You can trust Kay and she will guide you through every detail of your piece(s) to ensure what you are wanting is perfect.
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February 2022 by Christine Dorn
Avoid the salesperson Katherine Golden at all costs! She makes promises to get the sale and then doesn't follow through on anything. I ordered some furniture from her in November and more on December 3rd. She said she would submit a request to get a status on my first order and kept blowing me off for an entire month! I finally had to physically go into the store to get her to talk to me and it still took another week to get an answer! I'm guessing she never placed my orders since I was able to go elsewhere and get what I wanted.I would have given a two star review if it wasn't for Dave in the rug department - he is awesome!!The store is closing in July.
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January 2022 by Sharon R.
Ladlows's is a wonderful furniture store. The furniture is beautiful and nicely displayed. The employees are very knowledgeable and welcoming. The prices are very competitive. I especially enjoyed Jamie Rodgers. She is a talented Interior Designer and was very helpful in my search for new furniture. I also want to acknowledge Dave in the rug department. The rugs are beautiful and Dave was instrumental in helping me find the perfect rugs to compliment my decor.
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December 2021 by wanda smith
Bonna is a wonderful sales person as she is very knowledgeable and get helpful. Excellent selection of furniture.
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November 2021 by Sierra Tim
Wonderful full service furnishings store. 85,600sf show floor. Everything you'd need to decorate a room to a castle.Unfortunately the owner is retiring and selling the store to a developer that the staff tells me is going with condos. Otherwise I'd have given it 5-stars.
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November 2021 by Futien J.
Stopped in the store late Saturday night. I can understand they are 15 minutes before closing so I wanted to do a quick scope of the store. I was on the phone and a salesperson basic stood next to me while I was on the phone. I apologized for the interruption, and was immediately questioned what I'm looking for. Kay, the employee said lots to look at. I have never made to feel so unwelcome in a business. This one takes the cake for rude and unpleasant!
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November 2021 by Karyn C.
This is my favorite furniture and decor showroom! Fabulous and unique furnishings and accessories! Ask for Jack...he is knowledgeable and friendly.
