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September 2023 by Madison M.
Great customer service and knowledgeable staff! They were able to answer all my questions and helped get me set up with everything I needed to get my pool in good working order for the summer
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September 2023 by Evrim Amazon
Used to be a friendly, good customer service store. Seems that has changed.
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August 2023 by Jim E Mac Millan
It would be nice if they were there during their open hours. Waited until 9:10am and called several times with no answer or answering machine to leave a message on. Went to another store and found out that I'm not the first one to come in complaining about this location.
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August 2023 by Patty Campbell
I went to get advice on a persistent pool issue after following their prescription last week. The young man was very rude, lethargic and completely not helpful. He was the worst customer service person I’ve ever encountered. I would never recommend going to that store.
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March 2023 by No N.
if i could give a negative 1000 i would.. they are liars and don't back there own contract!!! then try getting a hold of anyone to help!! buyer beware!!!! do not buy anything here or trust them!! terrible company and dishonest!!negative 1000 and i will be passing this on!
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August 2022 by Joette M.
We went to several Leslie's before coming to this store. Most of them did not know how to care for hot tubs. Dominique is great! Very knowlegeable, patient enough to teach us how to care for our hot tub. Highly recommend this store and Dominique!
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May 2022 by Julia G.
I reviewed this location a few years ago, when a very friendly guy named Mike was working at the Chapparal store for several years. One day, mike just wasn't there anymore, when i got no hint of him leaving, if it were his own choice. I have a feeling Mike bent a lot of rules, and did favors for customers, I wouldn't be surprised if Leslies canned him. But all my Yelp reviews from more than 5 years ago, disappeared. So I am posting a new review here, about what happened after Mike disappeared about 1.5 years ago. There were new faces all the time in this store. Well this store now has another new employee who is supposed to be assistant manager. He has only been working at this store 1 month and knows almost nothing about equipment and their differences. He does a water test as he was trained to do (you could tell, he is going by his canned training as a 'presentation'), but that is about it. I was told by the Hayden and Thomas store, that the manager of the Chaparral store is really knowledgeable, but you'd have to go to the Chaparral store only when this manager is working, on the assistant manager's days off. if you need more knowledge and help about products, pool chemicals and just about everyrthing having to do with pools, make a trip to the Thomas and Hayden store, and talk to Leon. Leon has had about 15 yeares experience working with swimming pools and their products. Leon spends a lot of time with each customer, giving them service and advice.
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September 2021 by Brianna Mundell
Incredibly helpful staff!
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January 2021 by Dave Carlson
If you need pool supplies or service, this is the place go
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November 2020 by R C.
Received excellent customer service, Andrew came across like an absolute pro. This is a rarity these days.
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July 2020 by Glen Bowling
Service with a smile. No matter how big or small a job, this location can help.
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February 2020 by Cole Farrell
Pool place
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February 2020 by Christopher Boren
Michael, the Store Manager, was knowledgeable, professional, and polite. I would highly recommend this store for your healthy, happy pool.
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January 2020 by Sally Leroy
Great pool supplies
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August 2019 by Bleu Petty
Your website says you open at 9am but you dont open until 10am