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December 2023 by Marti P.
You meet with a consultant and she customizes a color to match your style, skin tone and preferences. You can get several different forms of lipstick (matte, sheer etc) and gloss. You will try on a customized shade and the consultation will reformualate it until you're satisfied with the color. A complimentary gloss is discounted and is also custom made. Your lipstick case is laser engraved with a name and emoji you choose. Such a fun experience. It was supposed to take an hour but we were chatty and took 90 minutes for 2 of us and never felt rushed.
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October 2023 by Mandeep Kandola
Had such an amazing experience for my cousin's bach :) Thank you to a great team! Can't wait to do it again!
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October 2023 by Alison Rose Llave
So cute and fun! I had Matt as my color expert, and he was efficient and informative. I also ended up buying the lipcare products because they all felt great and were things I was able to try throughout the process. Matt really helped me hone in on the perfect color and even inspired me for the name of my new lipstick shade. Definitely want to come back and make different shades for each season!
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October 2023 by Betsy F
So confused. We went on a weekday in the middle of the day...walk in...not 1 customer was there but 4-5 employees were there. We were told they are all booked up until 3 or 4 hrs later. That they had a cancellation and usually they are booked out 4 weeks ahead. That wasn't true because going on line there were openings a couple days later. Why weren't they able to have us do the lipstick when we walked in??? No one was there! Meanwhile, no desire to go back.
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September 2023 by Hana A
A very fun and unique experience. I highly recommend to anyone wanting to treat themselves or have a girls day. Loved being a part of the entire process and the time the lip color expert took to customize and make sure everything turned out absolutely perfect.
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September 2023 by Melissa Knighton
Fun experience to get ready for an upcoming wedding. Not sure I'll make it a regular stop because it is not cheap. But for what we wanted, it was perfect!
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September 2023 by Alyssa Rekart
Pricey but so worth the money!! Highly recommend doing this with your best friend. The matte lipstick is soooo comfortable and I wear it all the time
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September 2023 by Georgia L.
My friends and went in today and had the best time! Donna and Jordan were our color specialists and they were so much fun!! They helped us create our custom colors and even encouraged us to try some fun bold colors! The music was a good vibe. The whole experience was a 10! I would love to go back and do this again!! Highly recommend!!!
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September 2023 by Sarah B.
Phenomenal! If you are on the fence, just book the appt. My friend and I decided to have a girls day. We had lunch nearby and made it to our 2:30pm appt. We walked in, they sat us almost immediately. Our person was Sophia. She was AMAZING! She dealt with me not being able to make my mind up with the colors but eventually mixed me 2 perfect colors. She did the same for my friend. All of our colors look great and just what we were looking for. You even get to name your lipsticks! They do the whole process right in front of you which is really fun and cool to see it done. We will absolutely be back, we had the best time. Sophia was also super friendly and joined in our banter and jokes. She was absolutely wonderful.
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August 2023 by Jenna Z.
Just like the other 1 star review, I wish I could give them zero. We had a semi private appointment booked on 8/19/23 for our friends birthday which we paid a $250 deposit for. They did not have our reservation in their system and we had all the documentation confirming our booking. The customer service was awful and they treated it like it was our fault versus simply apologizing for the mistake and figuring out what they could do to fix the situation. We contacted them on 8/21/23 about the deposit because it should be refunded since we did not get our semi private event. They are being completely unresponsive. Save your money and support businesses that care about the customer!
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August 2023 by Sarah R.
am a 41 one year woman, mother of three crazy boys. I own a shop in scottsdale, AZ and always want to support & promote local and women owned businesses.One if my dearest friends is known for her signature pink bright lip. Even at preschool drop off 9 months Preggo in gym clothes she has a bright lip.It's her 40th bday so naturally a group of 15 of us surprised her with a lip lab experience and dinner. Candis Gross made a reservation weeks prior and we all paid a deposit.We showed up at lip lab excited to get started. The girls the front had no reservation even though Candis had multiple emails confirming. The girl was trying to work with her manager to get us in and was upset we brought wine in ( we were told prior we we allowed to). We put the alcohol away and sat outside for a long 30 mins. We were finally sat with no apology or positive attitude. All 15 girls were sat and our experience began except for two girls including me. They all started selected finishes and scents and offered those to us. A gentleman named Matt came up to us and in an unacceptable rude attitude took all lipsticks away and said we were not to touch anything. We shockingly asked when we would be helped and he Said " maybe we would maybe we wouldn't. " The whole vibe was just rude and awkward.Next, security was called. I explained our situation and we left no lip stick and just upset. What a terrible disappointment our experience was. Everyone has contacted shop for money back and no one will respond. They are terrible. I'll be going back to Chanel lipstick. I would like my money back
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August 2023 by Brianna Green
Fun and creative addition to Scottsdale! Great for endless events - Bachelorette, birthday, client events, and girls' night out. It's so fun that you get to name your own lip stick, lip balm, or lip gloss. Add some flavor to your personalized color, and it is perfect! It is great that they save your creation in their system so you can reorder it if you want. I love my lip gloss and will order more after it runs out.
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August 2023 by Kathy Z
Took a friend and we were the only two there. We were the only two there for over an hour. The employee who helped us was rude from the minute we walked in. I just wanted to get it over with and left with a lipstick I won't use much. Very expensive and would have been so fun if the employee had only been a bit nice and helpful.
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August 2023 by Jordan Surina
Had an amazing experience making a lipstick, gloss, and lip balm!! Tiffany helped explained all the options and made sure the color fit me perfectly with a warm smile! Extremely friendly! So was everyone else working! Will be recommending all my friends to come!!
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August 2023 by Rachel
I went in and made some lipsticks with Donna today. She was amazing! So kind, bubbly and creative. She listened to what I wanted then provided her suggestions and everything came out beautifully! I will be requesting her next time I go in because I will be back!
