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February 2024 by Vivian S.
I have an Omega watch and one of the pins slipped out of the band. I left it for repair and they charged me $260. when I picked it up. A few days later I flew back to Canada and the first time I wore the watch, it fell off my wrist and I didn't even notice it. My friend saw it fall to the floor. To replace this watch today, would cost $25,000. so London Gold is very lucky I didn't lose the watch or I would have sued them. I had to wait 6 months to return to Scottsdale and all this time I could not wear my watch. I returned to the store and got a refund. Then I took it to the Omega dealer and they told me that London Gold damaged my watch and it looked like they put a stainless steel pin in it instead of a white gold pin. I was shocked and asked if they were sure. They said they were pretty sure, but to take it upstairs to a place where they could test metals, which I did, and they also told me it was stainless steel. I am disgusted with London Gold and am considering my options against them. Beware of their shady practices!
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February 2024 by Joe S.
Thoughtful service. I am a repeat customer. Jaime, in particular, provided me with exceptional, personalized service.
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February 2024 by Alicia G.
I took in a platinum and diamond wedding ring and had the center stone removed so that I could reset it. I recently took that same band to another jeweler to have a new gemstone put in it. He told me that whoever had extracted the original stone had cracked the diamonds around the halo and broken the prongs to such an extent that I'm going to have to have them rebuilt and the diamonds replaced. Do NOT have them work on your jewelry!
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January 2024 by Frank N.
Thank you Carrie Ann and Her Team Member They were Awesome I Called and Spoke With Carrie Ann set an Appointment She was with another client so she let me work with a very Friendly lady lost her card Thank you again Michael
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December 2023 by B B.
We dealt with Kelly Larkin. I wanted to upgrade my wife's wedding ring for our 10 year anniversary. From the moment we started talking with her, we knew she was knowledgable and was very easy to talk to. She is a great salesperson and we are THRILLED with our purchase. Like many people, I only post reviews if I get outstanding or lousy service. This was worth writing. Happy wife happy life. She is thrilled, and the ring is beautiful. Thank you Kelly for your help. My family has been going to London Gold for years, and we always had a great experience.
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October 2023 by Patricia Bharwada
I took several pieces of jewelry I have received over the years into London Gold to ask if they could rework stones and metal into pieces I would want to wear. Orly and Danika were so wonderful and provided many suggestions to enhance the items. Their professionalism, eye for visualizing what could be and describing their vision for me, and their knowledge made my experience way beyond my imagination. When the new pieces were completed, I couldn’t have been more pleased. Orly worked with me to get good trade in value for the gold that was not going to be used. I will definitely return to work with London Gold on any future trade ins or new jewelry purchases.
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October 2023 by Shawn M
I wanted to have some old jewelry remade into a new memory for my lady. As usual, Carrie Ann was so wonderful to work with! She suggested a couple of ideas and, because there was enough gold to work with, she and the jewelers made a unique piece that will be cherished forever. The turnaround time was fast, too.My lady also wanted to re-set a diamond into a new setting. Again, Carrie Ann and the team made a ring befitting the stone. Beautiful! The jeweler who made the ring even came out from his work area to thank us. Wow.It was like working with a good friend. Knowledgeable and professional staff, too.Thank you, London Gold!
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October 2023 by Jason Friedman
It was a very great experience. After being to three different jewelers, London Gold, and Kelly specifically, made me feel very welcome and they made availability without an appointment. The prices were great, the customer service was great, and I really appreciate Kelly's help for this special moment in my life.
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October 2023 by April Viszolay
Danika and Orly are the best! Welcoming and knowledgeable is just the beginning. How wonderful that this team really gets their customer and found pieces to fit my personality and needs. This was on a visit to my sister in Scottsdale, and we will definitely come back to do jewelry work in the future.
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September 2023 by Vesuvius TOH
My fiancé and I were thoroughly impressed with the customer service at London Gold. We never looked anywhere else after our first time there. The employees are all very friendly, accommodating and went out of their way to make sure we got the ring we desired. We will be coming back in a few months to pick out the groom ring.
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September 2023 by Linda Verniero
The service here is fantastic, Jamie is so personable and sweet. I have always gotten exceptional service and quality work. Repair work and purchases made here, have been quick and I have been very pleased with their work.I have bought my Movado watch here and a gold wedding band also an anklet.They take very good care of their customers and give you what your looking for. So I would put this company at the top of the line for quality of merchandise and people who take good care of their customers. Thank you Jamie.. for being a great representative for your company.. London Gold.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Ten stars from me.. Linda Verniero
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August 2023 by Gary Dormal
The first time I walked into London Gold, I knew I was in the right place. Immediately I was greeted and welcomed. The entire staff are extremely educated in their field and eager to share their knowledge. I am an older lady and have purchased several pieces from other merchants and never have I received the attention and willingness to get just the right piece. I originally went in with my own stone that was in a pendant. Wanting to put it in a ring setting. they worked tirelessly to create a beautiful, unique, one-of-a-kind setting that is nothing less than exquisite. I knew I wanted another ring and just couldn't find the perfect one.Their patience with me only proves how much they care. I was getting so frustrated until Shannon pulled out this one ring and it was love at first sight. Absolutely gorgeous, and a piece I will never tire of. And if I do (doubtful) they have a great trade up option. Treat yourself to a trip to London Gold in Glendale. You will leave with more friends than you came in with!!! signed, J.
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August 2023 by Cheryl L.
Many beautiful things to be found here. The staff are a pleasure to work with but I have my favorites, Carrie Ann and David, who I've worked with for many years. They provide honest, wise guidance and insight. You know you are dealing with a company and people of integrity here and can feel comfortable with the quality of your purchases.
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August 2023 by Lisa Pranckh
We purchased an anniversary ring at London Gold. Shannon Esh assisted us and was very welcoming, professional, and easy to work with. She took time with us to show options and allow time to think about what we really wanted. We could not be more happy with the service we received.
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August 2023 by Jeffrey Hodgkinson
Please let me take a moment and complement London Gold for their excellent customer service on a recent purchase. In particular I would like to mention 'Lori' who was my sales consultant. In short, I found her to be charming, intelligent, and beautiful possessing an awesome smile. In short, the , of customer service and support and a real pleasure to work with and made it a fun shopping experience. All the other staff were great too! I will be sure to shop there for for future purchases.
