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September 2024 by Pat Mcdonald
Always helpful.Great at answering questions.
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March 2024 by David Boone
Their small showroom is filled with several flooring options so I found it easier to shop there as everything was right in front of me, and the friendly staff were ready to help if I needed it. The prices seemed very comparable to other stores and I found some items that I would have had to have shipped, which saved me a lot of time.
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January 2024 by Rob Willis
Satisfied with the materials, but not as much with the overall installation experience. Per the offering on their corporate website, LL (Scottsdale) “organized installation” by subcontracting to an installation company. Many of the negatives are thus toward that company, although all communications were with LL until the actual day of installation. Good things: Nice people in the Scottsdale LL Flooring office, responsive, polite, and they offer a good selection of materials. Couldn’t find the wood we wanted elsewhere, but LL had it (Acacia.) Quality of the material was good. LL subcontracted to an installation company (Watson Installation). Downers: Unfortunately, the combined work scope between both companies left a great amount of work to be done when the installers were “work complete.” So, recommend being ready to be your own prime contractor and foreman, and to hire (or attempt to DIY) many aspects of the job, including: caulking, minor drywall repair, paint; reinstalling a toilet. Overall, the “extras” had to be performed by other contractors, which increased the duration of the job from 3 days (forecasted) to 11 days (actual.) Granted, LL Flooring doesn't advertise itself as a full-service company, but they subcontracted to a company who "does"....and the combination of the two companies "didn't."
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November 2023 by Julie Prigoff
On our first visit we worked with Phil, and picked out what we were interested inHe was very knowledgeable and helpful. Subsequently any phone call we made, we were treated very nice and they also kept us in the know. The whole staff took pride in making sure things went to our satisfaction
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November 2023 by Angela Lambert
They a knowledgeable and helpful!
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November 2023 by Jeremiah Moree (JT)
polite and helpful
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November 2023 by Gus Raad
Friendly seevice, Philip was knowledgeable and extremely helpful
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September 2023 by Karen Armstrong
Excellent customer service. Morgan helped with selection and made the whole process easy. Will purchase again!
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July 2023 by Kenneth Wood
Excellent sales person Savanah!
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June 2023 by Tom D
Savannah is extremely helpful and professional. Savannah took her time to answer questions and helped us find the right flooring. I ordered flooring and setup installation. Everything turned out great! Flooring looks amazing, the installation guys from Watson installation did amazing work. They took out some tile and still were finished flooring about 1600 ft of laminate plank in 3 days. Highly recommend LL Flooring- Savannah and Phil, thank you for all your help with this project.
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June 2023 by Douglas O.
Was initially optimistic -- that faded quickly with a couple of key elements. First, the "sample" we were offered to take home and make our decision was 4" by 6" -- not exactly a large sample in order to make the decision. One of the rooms currently has carpet. They wanted a little under $300 to roll up the carpet (approximately 12' X 12'). The disposal fee was approximately another $300 (so ~$600 to roll up a carpet and haul it away). Then there were charges for floor preparation -- that they did not even know whether or not it would need to be done. All confidence lost.
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December 2022 by Jeff Market
Great service, selection and super quick delivery. Highly recommend.
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November 2022 by Craig K.
The team at the Scottsdale store helped us select the perfect floor for our lifestyle. We worked with them to have it installed by Watson installation whose team did an excellent job on a pretty large install. They moved and placed back all our furniture and took great care not to damage anything. Although it has been less than a week since completion, at this point we are very pleased with the product and the install.
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November 2022 by Dennis Kohan
Very limited product
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November 2022 by Thomas Simko
professional experience.
