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March 2024 by Matt Metz
Your massage experience will be as good as the specific massage therapist you choose. It's hard to know in advance what the strengths and weaknesses of each therapist are - unfortunately you just need to try different ones until you find one you like.But once you find a good one, you will not find a better deal. Most resorts and spas charge $100 or much more for one hour (plus tip!), and at ME you will pay much less.Please be aware that your massage therapist only gets a fraction (typically LESS THAN HALF) of what you are charged - so if you like the massage, I recommend you tip at the high end of the recommended ranges - a minimum of $20 for an hour and more if you liked it. Even with the large tip, combined with the "deal" for the massage fee, you are paying much less than you would at a resort or other massage provider.
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March 2024 by Eric Adomaitis
I had accrued multiple free massages over the course of a few months, and Massage Envy randomly told me they all expired at the same time. This is literal theft, and you should do everything in your power to stay away from this company. There is a reason the reviews are nearly 100% 1 star reviews. DO NOT GET SCAMMED BY THIS COMPANY
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December 2023 by Wanda Raible
Horrible company! I fulfilled my one year membership and cancelled it. They continually charge me. I have signed their cancellation contract and have a copy of it. Had to dispute it with my bank 3 months ago. Now this morning, I see two months of charges deducted from my bank account. Manager of the location I had my service at will not return calls and is oddly never in the facility when I stop in to discuss the matter.Their suggested gratuity amount is absurd. Pay your employees properly and stop putting that on the clients.I despise this company! Steer clear!
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December 2023 by Alan McKenna
Bought a bunch of gift cards for their cyber-monday promotion. I was supposed to receive bonus gift-cards back to myself. This advertisement was all over their website. After purchases I never got my bonus gift cards. When I reached out to support I was told that the promo was only valid for in-person bought gift cards, not online. They shared the fine print with me that apparently was noted when I bought. They had it hidden in fine print! When I asked for a refund so I could purchase in person I was told that there are no refunds on gift card purchase.Bad customer service all around here. Also deceiving business practices. Why would a company advertise a cyber-monday promotion all over their website and then hide the fact that the promotion is not available for online purchases.1/5 stars
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December 2023 by mark C
After 24 years in the military and all the "beating up," I put my body through, whether willingly or unwillingly. I needed to find a way to rehabilitate my broken and aching body. That answer came after my first full-body stretch with *** at Massage Envy in ****************** Mall, ********!!!I am not one to write reviews; nevertheless, I had to share this with the rest of my military community (both retired and active duty) and a wider audience. Both my right shoulder (rotator cuff) and left knee were severely damaged after injuries in the service and years of "playing tough." Don't get me wrong! I did physical therapy in the service, but that was nothing compared to the treatment and results I have obtained from ***.After two sessions, both the flexibility and pain in both my knees and shoulder have improved. I am now convinced that pressure stretching works!!!Don't play tough like me! Go check *** out; I promise you won't regret it!!! Thanks *******v/r,********************* Retired *************. Army Soldier!
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September 2023 by Raelanda Robinson
August 4, 2023 I had a massage scheduled at 30985 Orchard Lake Farmington Hills, Michigan 48334 location and it was wonderful!!! The massage therapist I had was absolutely the BEST! Come to find out that was her first day. I told the receptionist that I want her down for my future massages. The receptionist said that her calendar wasn't available and that she would give me a call when it does. I received a call a week or so later advising her calendar was opened so we scheduled an appointment for September 8, 2023 at 9am. On September 8, 2023 I arrived at Massage Envy only to be told I did not have an appointment because it was cancelled. I said canceled by who??? I never canceled my appointment nor did I receive a phone call. This is totally unacceptable! I drove 40 minutes only to be turned away. I don't have time nor the gas to waste! The receptionist offered a facial which I declined. A facial is not acceptable.
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March 2023 by D F
The most unprofessional company I have ever had the displeasure of doing business with. They make it extremely difficult to cancel your membership. Managers and workers at franchise locations just use the "sorry this is told to us by corporate" when trying to cancel, I have been trying to cancel my membership since October and have gotten the "run around" by management. When asked if I could transfer my 1 remaining credit to my wife, they told me there is a $10 fee. They will nickel and dime you to death. I will NEVER do business with Massage Envy again and will tell everyone I know to stay far away from this company. The entire companies process needs to be thrown in a fiery dumpster and started over from scratch. They will prey on consumers as long as the government allows them to run their company like the mob.
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March 2023 by Chris Stezel
WARNING READ MASSAGE ENVY CORPORATE REVIEWS. This company should be prosecuted. I went to Massage Envy to get a massage. The sales person, Calvin Wickman,tried to sell me a contract. When I noticed that it looked like a one year commitment I said that I was not interested until I had a couple of massages to try it out. He assured me that signing a contract was the best and most economical way, and that is what most people do. He also stated that the contract contained a 3 month trial period, so a longer commitment was not an issue. The contract seemed vague on the issue, so I asked for, and he sent an email from a Massage Envy address confirming that there was a 3 month trial period.I was not very happy with the quality of the massage, so two weeks ago I called up to cancel my Agreement before the fourth month started . I spoke with a sales person there who stated that I would have to wait till after the 3 month period was over to cancel. I disagreed and asked to speak with the manger who was "out". After requesting a call back from her, which I never received, I called back the next day. I spoke with a manage who identified herself as Porcha. When I notified Porcha that I wanted to exercise my cancellation option during the trial period as promised I was told be that there was no trial period and that I was responsible for the year. I informed Ms. Porcha that I was told by the person that signed me up that I was promised a cancellation period, yo which she replayed "Can you prove it". I stated that I had an email and forwarded on to her at the Massage Envy email address that she provided. The next day I was told that she was ignoring both the promise and the email which I received from her employee and she was not going to let me out of the contract.I tried to contact Massage Envy corporate offices and saw their reviews. The business is just trying to scam you; they try to nickel and dime you; you only end up with 40 min out of 60 min actually getting a massage, and the massages are not good anyway. Save your time and money. Go to a professional that actually cares about their profession.
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February 2023 by Ella Hazard
The customer experience of this company could not be worse if you intended it to be. Sweet but incompetent front desk staff, non existent managers who create billing problems and then don't return your weekly call to try and resolve for over a month. Front desk staff will not disclose the manager's schedules so even if you were willing to make an in-person appointment to resolve, that too, is impossible. My membership was being charged to SOMEONE ELSE'S CREDIT CARD for months... because the manager of the DTLA branch Abbey (no last name) entered it that way. She then must have realized her mistake and then froze my account and as soon as I came back in for another appointment the front desk person charged me four months at a time in order to "unfreeze" my account... which was confusing.I've been contacting Abbey every week for over a month now with zero response to resolve and correct my account. Also, although I've received no services, my account is now somehow one credit short of where it should be and I have no recourse as the front desk staff can only leave a 'post-it' for Abbey who has not responded to a single call.I want a full refund and to never deal with this company ever again. I also, don't like taking to this type of communication to resolve a really simple billing error, but the staff and practices have left me no other choice. Really disappointing. Steer clear. You get what you pay for, this business model renders a really poor experience, which is a shame, because there are some good therapists there...
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February 2023 by Jaafar Najim
I’ve signed up for yearly membership and I told them that I’m traveling out of the US for work. So they confirmed while I’m away I have to inform them so they pause it. I called multiple times no response and I left messages but again no response nor calling me back. And yet they’ve been deducting from my credit card on a monthly basis. Even before I travel whenever I try to call mostly no one responding or they are fully booked
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January 2023 by Angela Fenton
My husband bought me two gift cards for mothers day. I tried for almost a year to make an appointment with no luck. Either no one would answer it. They were booked full. I finally got an appointment but had to cancel. I canceled well within 24 hours. Six months later, I went to use one of the gift cards, and it had a zero balance. They called me after I was driving away to come back. I came back and asked to talk with a manager. She was not there, so I said, please do not process my card until someone calls me. Ten days later, they processed my card, and no call. I called them and got a call back the next day. I missed the call but was in the area, so I went to the store to talk with the manager. She was extremely rude and not helpful. There was no way she said she could help us, and we needed to call corporate. The way she talked to me was so shocking I was shaking. On the day of my facial, I walked in the door to a lady pumping hand sanitizer in my hands without asking. The lady who gave the facial would not stop talking about random stuff. The facial was supposed to be one hour, and it was forty minutes. The manager said they brought me back early, which is not valid. I was in the waiting area until my appointment started. The facialist was very rude about the products I use at home. The experience was horrible.
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December 2022 by Rosa Santa Cruz
I had the membership. Went through all the hoops to send whatever email and filled out the forms they asked me to. They are still charging me 85$ a month. Every time i call they say they fixed it. No one knows what they are doing there. Stop charging me. I do not want your services- i had you for a year paid in full and now you are charging me a monthly service fee for what ???? Awful greedy company. Membership is not worth it, facial’s are not worth it. You can get all these services anywhere else and they wont take advantage of uou like this company.
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December 2022 by David
BUYER BEWARE I Purchased a $100 Gift Card and mailed it to a work colleague in another state. When my work colleague tried to use the card it had a $0 balance. Store Manager Cheryl at the Westborough, MA location acknowledged that her staff never loaded the card balance but she refused to issue a refund. Instead, she asked that I have the card mailed back to me and bring it back into the store. I reached out to the corporate office for assistance and no one responded. They have a phone line dedicated to "gift card issues" but no one answers or calls back.
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June 2022 by Elise Anderson
Massage envy Tempe has a high turnover rate for front desk, manager and therapist. The manager is very young, has no experience and makes it impossible to cancel memberships. You can’t get appointments at all either. Plus they let the best LMT there leave because they wouldn’t give her a raise to stay. Her names Brittany and she now works in a resort. Between her and Ryan you could get two massages a month for two people. I can get a single appointment with Ryan for three months. Linda has got a hip surgery and we can’t see her either and they did t call me to let me know. I had to call them. There’s no way to get anything that you’ve e already paid for. I’m canceling in a few days in person.
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May 2022 by Anthony Myers
Massage Envy will not let me cancel my contract. The verbiage of the contract is designed for intentional entrapment. It says “you may cancel…” but then later states a line about “extenuating circumstances” that allows them to refuse cancelation at their discretion. Corporate offices are completely non-responsive.
