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February 2024 by Amy N.
I want to commend Aaron and Ashley for providing outstanding customer service! I was impressed with their knowledge of each shoe product, from basic fit to intricate details. What impressed me the most was the patience they showed in answering my questions and advising me properly. They were prompt with returning calls and were eager to help. I love Mephisto shoes but even more I love the attention and concern of the Scottsdale shop! I am on the east coast, but this will be my "go to" shop from now on!! Amy N. Fort Lee, NJ
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August 2023 by David Spooner
Not having a Mephisto store, locally accessible, I had to rely on remote purchase through the Scottsdale outlet. Aaron was extremely polite, knowledgeable and flexible in an undertaking that took several exchanges of merchandise. I am extremely pleased with both my selection and my experience.
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August 2023 by Dave S.
Not having a Mephisto store, locally accessible, I had to rely on remote purchase through the Scottsdale outlet. Aaron was extremely polite, knowledgeable and flexible in an undertaking that took several exchanges of merchandise. I am extremely pleased with both my selection and my experience.
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August 2023 by Robert Z.
I've dealt with, Aaron and Ashley, for a number of years at Mephisto. Their products are top of the line, highest quality.. And the shopping experience--whether in store or online, is, without fail, cheerful, professional, and accommodative. On the one occasion I had to return a pair of shoes because I needed a different size, the process was seamless and cheerful. Value, broad selection , great service, --the only place I would go for shoes .
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July 2023 by Deidra King
My son recommended these shoes, but we don't have a Mephisto store in the Dallas area. I did not want to buy them without trying them on, so I called Corporate Customer Service with questions. She told me to call Aaron at the Scottsdale store and he could help me.He was great! He answered all my questions, and never pressured me. He said they were returnable if I didn't like them.I ordered the Nikita in white. I have flat feet and bunions! Aaron told me they may not have the arch support I needed.I tried them around for a few days on carpeted surfaces and ended up inserting an arch support.I wore them to Tucson and had them on for 14 hours - no pain!They were totally worth it.
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June 2023 by Cindy C.
Mephisto have the most comfortable sandals and shoes. Since we discovered this brand at Nordstrom's, we have purchased almost all of our shoes strictly from this store. We are very lucky to have this store in AZ. I own many sandals and hubby just added another pair of work shoes. We are already eyeing couple new pairs. The staff here are so helpful and knowledgeable about fit and style. Will be back soon. Highly highly recommend.
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April 2023 by Matt D.
Great service, very knowledgeable staff. Ashley has been exceptionally helpful.These shoes are extremely comfortable and well crafted.They are a bit of an investment, but last for years and can be re-soled.
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November 2022 by Steve Darnell
Customer service is SO LACKING! Disappointed in service. I'll just buy on line versus shopping in this store.
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July 2022 by Robert M.
My wife went to the store to buy some of her favorite shoes. She had read about the store and the new owners in the paper. My wife does not come back to the house and rave about service. However she couldn't come up with enough words to say how great the service was by the young man helping her at the store. It happened to be one of the owners. He was magnificent according to her. I would give it many more than five stars if I could. She still talks about it. Even days later.
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June 2022 by Q L.
Made an appt for shoes. Tried on many pairs before settling on a pair. There isnt a Mephisto where I live but at least I know what to order online.
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June 2022 by Lauren W.
I ordered shoes from Mephisto and Ashley at the Scottsdale store was the person filling my order. I made a mistake on ordering and Ashley went out of her way to fill my order and correct my mistake so I wouldn't have to ship back the error! Thoughtful, friendly and customer service were all part of Ashley's care! Hard to find this kind of employee! Definitely recommend Mephisto shoes and the service you get from Ashley in the Scottsdale store! Thank you!
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June 2022 by Morris Jones
Outstanding product, and impressive inventory...above and beyond service.I visited intending to introduce a friend to the Mephisto brand. Great service, friendly, knowlegeable store staff...simply amazing inventory.Thank you Ashley!!!
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March 2022 by Holly Mors
Excellent service, shoes are well made and reasonably priced. 10/10
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December 2021 by Caroline M.
This shop consistently has great products and fantastic customer service. Aaron and Ashley always go above and beyond to make sure you are happy with the products that you purchase. The customer service cannot be overstated - Ashley is absolutely beaming with joy and positive energy. And, Aaron treats everyone like they are the store's only customer.
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October 2021 by C W.
I love Mephisto shoes! It is the brand I go to for walking comfort. For the first time, i actually place an online order from the Mephisto website for the size i think that will work. Unfortunately, it is slightly bigger and i need a half size smaller. I called the number on the card that comes with my shipment. To my surprise, a human actually picked up the phone. No endless phone tree, no recording, no terrible on hold music :). I talked to Ashley who is so helpful and she really took the "PAIN" out of shoe shopping online. The replacement shoe works perfectly and I love it. Thank you Ashley and your wonderful team for your help and support.
