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July 2024 by Lina Bellard
Hard to explain how terrible the customer service is at this location. Would advice finding any other Michaels
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July 2024 by Catherine S
Really well organized store with a big availability of craft supplies. The staff was very nice and friendly and open for questions.
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May 2024 by Jordan H
I was in Scottsdale on vacation from Toronto and came to pickup a few items for my girlfriend who is a teacher. Safe to say I had no clue where to even start but was greeted right away when entering the store by Kevi I believe her name was. She helped me find everything on my list in an efficient and timely manner. Great job by her!
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March 2024 by Johnny Tse
Very good crafts store with many different selections of craft materials. Staff was helpful. It needs more terra cotta pot/planters. Enjoy!
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March 2024 by J Vazquez
Great customer service ! Raise their pay, give a gift card, etc
I got everything I needed for a birthday party and an associate was very kind and stopped what she was doing to help.
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March 2024 by Nancy K
Excellent services from a wonderful young gentleman at the framing counter on Thursday morning. Helpful and enthusiastic which is what we need more of in this world!
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February 2024 by Justin McCallister
Love coming here to get my paints. As with any artist I'm never satisfied and need MORE! It'd be great if they had more teastors colors available.
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February 2024 by Ely Romo
Didn't find all the pens I wanted, but found some pretty nice ones. I love the option of being able to buy individual pens and you can choose style and color. As someone obsessed with pens ? this is great for me!!
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January 2024 by Lori R.
It's interesting that the 1-star ratings seem mostly centered around lousy customer service. That is exactly why I'm writing in. I purchased a pack of cardstock paper with 2 other items. When I was checking out, it dawned on me that I thought I had seen that the paper was on sale (buy 1, get 1 50% off). I asked the girl running the register if the paper was on sale, and she said, "No." I took her at her word and let her ring me up, and I used a $5 reward for the purchase. As I was about to walk out of the store, I decided to go back and look again, and there it was--a sign saying that the paper I purchased was on sale (buy 1, get 1 50% off). I took another pack with my original purchase to the register and told the girl that she was wrong and the paper was on sale. She started blaming me for asking the question when I did (which was BEFORE the transaction was completed). I then asked for the manager. She called Ruby up to the register. Ruby started making excuses for the other girl lying, instead of simply admitting that she didn't know and saying that the paper wasn't on sale. She also reiterated what the other girl said, which was that I couldn't use my $5 rewards on the new transaction and instead had to wait 3 days for it to be returned to my account. I knew Ruby had some authority to make some kind of concession, but she flat out refused and said that "we" (meaning Michaels) don't do that. Don't do what? Take care of your customers? Don't apologize for inconveniences and incorrect information? Well, I can't argue that. They definitely DON'T do that. I told Ruby to refund me for all 3 items I purchased, and I would never be setting foot inside a Michaels store again. Michaels, you lost a customer for life tonight--all over $5. You can thank Ruby for that. But I'm guessing from the other 1-star reviews that this will fall on deaf ears, since lack of customer service seems to be your company policy. I'll be calling your corporate office tomorrow and demanding to have all my personal information removed from your servers and my rewards account closed. I'll be doing 100% of my shopping from now on at Hobby Lobby. Their selection is much better, and they make it a policy to take care of their customers. Enjoy the $5 you saved tonight! If you keep giving lousy customer service, you may need to apply that toward your bankruptcy attorney fund one day.
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January 2024 by Margaret Dalton
Staff was extremely helpful.
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January 2024 by Peter Charron
This place is dangerous place for me, lol. I want to buy everything and can spend hours in there coming up with creative things to make.
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January 2024 by Sherrill Hedman
Didn't have much as they are reducing their inventory
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January 2024 by Bee Bubaarai
The associate who was supposed to be helping the customers are super rude and dont have any customer service skills. I asked if they have any push pins and he was like I dont have anything even close to what you’re looking for. I wanted to make sure to let him know that I need just any pins to hang the balloons and he didn’t want to listen to me and start yelling that like i said i dont have it. I am not here to shop at his house. He could have just explained to me nicely and instead he was very rude and yelling at my face. I didn’t feel like I am being treated like customer here. Never again go to this dumpster store.
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January 2024 by Kim Stubbs
Great price
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January 2024 by Helena Lennon
I must admit this store looked a little bare it is a big area and not as well stocked as some similar stores. However I found what I was looking for and the checkout staff were very nice.
