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March 2024 by Robert Carrington
Best Private Bank in Arizona.
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October 2023 by Mark 7189
I was in this location with my mother yesterday to handle a simple transaction and we both have accounts here. My mother wrote a check to me from her Midfirst checking account and I endorsed the check and had it deposited into my checking account, we both made it clear to the teller that I needed the funds available immediately and asked her to treat this as a transfer of funds so that the money would be available in my account when we walked out of the bank. We have done the same transaction at other branches numerous times, and only one other occasion we have an issue with this type of transaction. We were both told that yes, the funds were now available in my account and we left. I had several important bills to pay, and a very important purchase to make.(Medical related) last night I received a notice that my purchase had been canceled due to insufficient funds in my account! I logged onto my account only to find that my balance was severely negative. I just tried calling them at 9:35 AM and the phone just rang and rang and rang, no answer! How am I supposed to voice my concern, and make sure that I am not charged any insufficient fund fees if they can’t even answer a phone! As I said, this is only the second time, we have had an issue with this kind of specific transaction, but we have both experienced. Extremely poor customer service in many other regards, and not just from tellers. Within the last month, I had a conversation on the phone with a branch manager that left me aghast by the demeanor, response, and handling of a situation where the Bank again was clearly at fault. This is very upsetting as most of my family banks here, and although I hate the idea of going to a big conglomerate bank, The idea of staying with Midfirst is becoming untenable. It is a time-consuming task to change banks, so I would advise you to seek other options before opening an account here as we are both abandoning what seems like a sinking ship in the valley here.
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October 2023 by K Nephix
Service is always lackadaisical, but to not inform people of closures and have lines waiting and confused with no signs or messages on your phone line is absurd. For the clientele you serve, I'm utterly shocked.
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September 2023 by Nikole
Exceptional service and care. Wonderful staff. Won’t go anywhere else. This is how banking should be.
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September 2023 by Cody J.
I am new at this bank but so far they have been great no fees and gave me a $1500 credit card with 0% interest for 12 months and also they have a higher % rate for savings acccounts than publicly traded banks. The fact that they are a private owned bank they will always be making profits and has showed that for 36 years strait all profitable. and when the federal government raises rates or crashes this bank will be open
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September 2023 by Dan H.
Midfirst Bank is so customer un-friendly! I have banked here for nearly 20 years and over time, this bank has made it so difficult on the customer. I'm sure someone sitting in an office somewhere thinks they are making things safer and more fraud-resistant overall, but these stupid decisions have made doing business here just ridiculous! The amount of verification needed just to accomplish a simple task is nonsensical. I just called the customer service line to perform a simple task. After giving them my name, date-of-birth, last 4 of social security number, the last for digits of my debit card and even told them the design of my card (stars and stripes), they still would not assist me unless I could tell them the last transactions used by my card. Utterly ridiculous! And I'm not sure what the next 63 verifications would be entailed before they decided if they would help me or not. And to get a cashier's check takes minimum 15 - 20 minutes. Whereas I can walk into BancFirst or First United and be in and out in less than 5 minutes. One time, a cashier's check took over an hour because the approval needed was from someone at a different branch and they weren't available.Not to mention the manager at the branch near my house is Cruella incarnate (SW 104th and Penn). I was trying to cash a $3200 dollar check one time - and mind you, there was well over $100,000 in my account. And after standing at the counter for over 10 minutes while they were looking at who knows what, Cruella, with my drivers license in her hand, finally comes over and snidely demands my mother's maiden name and something else I don't remember.Suffice it to say, Midfirst is NOT customer-centric in the least. I'll gladly close my accounts and take my money to some other bank that will at least pretend they want me there. That bank is NOT Midfirst.
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July 2023 by Drew C.
Would give zero stars if I could . Have a credit card with MidFirst and came in to the branch with a bag of change and they told me I can't use the coin machine unless I pay a fee . Both my parents have an account with MidFirst and they were told when they opened the account that the coin machine was available to customers as well as the public, friends and family . Still they insisted I must have an account. Since I was left with no choice I asked to sit down and open an account with Michelle so I could use the coin machine . Michelle then said she wouldn't open me an account just so I could use the machine. I was denied an account and told I was raising my voice when I expressed calmly that it was my business to use the account how I please . Pretty sad how she turns away and treats customers who need a legitimate banking need . I was just trying to get my coins cashed and expressed how it was rude and she then proceeded to tell me to leave while stating I was raising my voice , when I never raised my voice one time . It was so bad another customer saw what was happening and felt bad for me and said he couldn't believe I was treated that way and assured me I never raised my voice . I suggest baking with someone who actually wants you to bank with them and someone who will actually help you out . This is not the place. Thanks again Michelle !
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July 2023 by Tim H.
The best banking experience I've ever had. Great customer service. Friendly and helpful. The team at 64th and greenway is a notch above. I've had a few issues with online banking, but the people who answer the help line have been able to correct most issues. Not perfect but much better than any other bank I've worked with.
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May 2023 by Ricardo N.
I've been with this bank for 5 years now and they offer horrible service when it comes to asking for a credit increase. I was transferred so many times and had to call them 3 times. They make it so hard to get a credit increase, I've never had a credit increase in those 5 years. plus they barely have any banks in Phoenix and much less ATMs.Joke of a bank, moving to chase
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March 2023 by Keith P.
I was convinced to switch to Midfirst for my business banking a few years ago by my financial advisor, he stated I would save money on fees and receive more personalized service. Well, I have to say I have regretted the decision ever since! This is the most antiquated bank there is! There website is from the 1990's and not user friendly at all. You cannot transfer money to another bank from their website, pull up your account number, make a Zelle payment, or do many other basic functions that all other banking sites allow you to do these days. If you do not use your debit card for several months (which is not uncommon) they deactivate it and you have to go to the bank and order another one which takes several weeks to arrive. When you go to the bank to deposit checks they make the teller manually add up the check totals versus letting them use a scanning machine. Imagine how long this takes when I bring in 50 business checks??? It makes absolutely no sense! I may be saving money on fees, but as they say "you get what you pay for", I will be switching back to my old back shortly!
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June 2022 by Tom Hankins
After 40 years with Chase, i switched to Midfirst 4 years ago because everyone was so friendly.Today i stopped to make a deposit and felt like i was bothering the teller simply by being there.Time to shop banks again.
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May 2022 by Kim S.
We joined Midfirst bank many years ago because of the friendliness, willing to help and perks. However things are changing at Midfirst Bank on greenway Road. Every year at the beginning of summer I go in to cash out my change for my grandkids. Honestly every time I have gone in in the last 8 to 9 years the machine was broke. So this time I called and they told me the machine was working but I needed an appointment. The earliest appointment they had was at 11 which was about 90 minutes after I called. By the way the lady on the phone was extremely rude and I will have to say this is not normally the case. The employees are normally very pleasant in fact they always been very pleasant. I went in for my appointment at 11 and guess what the machine had just broke. Not only had it broke again coincidentally but the employees could have cared less about my dilemma. Because of circumstances I will be seeing my grandkids in a day or two I needed to get my change cashed in today and it cost me $36 to get it done it could've been free at my bank.The other day my husband went into the bank to get something notarized only to be told by the employee that they didn't have the authority to notarize it. He went right across the street to UPS store who was shocked that the bank could not notarize it. So instead of getting it notarized for free it cost him eight dollars to get notarized. So much for the perks at Midfirst Bank. I'm disappointed at the way this branch is handling business. If you're interested in Midfirst bank I'd consider another branch. Might I also say I respect honesty but when I asked why I needed an appointment to cash out change the rude employee said it was because of a low number of employees. However as I stated we've belonged to that branch for many many years and we've never seen so many employees at one time. Shame on you Midfirst!
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April 2022 by Carolyn Robertson
We switched to MidFirst from a bigger bank because we wanted a more personal experience and better customer service. This was a big mistake. I am now on hold, calling for the 5th time in 4 days to either resolve a problem or have something explained to me. Everyday they assure me I will be called back. Horrible experience.
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April 2022 by Bert P.
Banking at the Scottsdale Rd Branch for 5years and can only rave about the branch as well as customer service. Any problems I have ever had, only a few, were resolved promptly.
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February 2022 by Kate M
Pulling all our money out of this bank. Extremely dissatisfied with their customer service. You can promise your first born to them and they will not ever give you your account number unless you physically walk into the branch. And it's not on your paper account statement.