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March 2024 by Heather S.
I was shopping here and asked them where the bathroom was, they proceeded to tell me they don't have one. When I asked where she went to the restroom she just proceeded to tell me there was no public restroom. I asked where customers are supposed to use the bathroom. They were rude and wouldn't let me use the restroom so I put down all of my stuff and left. They didn't get my business and never will again. I will only shop at Walgreens from now on
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March 2024 by Whitney J.
Pharmacist was completely rude and ignorant. Had no idea what she was talking about. I've had several prescriptions from my doctor, printed on paper filled at multiple other pharmacies, and this stupid moron, couldn't figure out how to get it filled.
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March 2024 by Sean S.
Absolutely terrible service and nobody ever answers the phone in the pharmacy. CVS, you are dealing with peoples medications which in many cases are life threatening if you refuse to pick up the phone and answer your customers calls. Shame on you!!!!!!
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February 2024 by Sarah S.
They seemed good at first but have proven to be unreliable. My doctor submitted my prescriptions two days ago, and they temporarily showed up in my dashboard but then disappeared. I came back twice and they made up excuses about why they weren't ready and couldn't be available until tomorrow. They also lied about always answering the phone, which they don't. It would be nice to have someone at least act like they care about their patients' medical care, when they have power over what we receive and when.
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February 2024 by Sandra C.
I've always had nothing but awesome service at the pharmacy & store. I'm a happy person and I treat others with a happy disposition so I guess that's why I always have a positive experience. I would recommend this store & Pharmacy to anyone!!!
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February 2024 by Justine P.
Worst pharmacy experience ever. The pharmacist was incredibly rude. She refused my coupon from my doctor, and rolled her eyes at me when I asked why it was taking so long to get my medication. I had to come into the pharmacy 3 separate times before they finally had my medication ready! They weren't even sold out of it, there was no excuse or reason why it was taking so long. It took me 4 days to pick up. I will never come here again.
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January 2024 by Julia G.
I can see why this store has such bad reviews. When I call for a price check, no one ever comes to the phone after holding for 20 min, the call disconnects.
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August 2023 by Turner L.
Good luck getting anyone at the pharmacy to answer your phone call. Had prescriptions processing for weeks now that still aren't filled and there's no way to get that info online, finally decided to drive there to see I showed up the first 5 mins of their lunch. Not going to wait 25 minutes. Very frustrating
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August 2023 by Bob B.
Go in for prescription they say come back in 2 hours they have med. Then get text it's on back order. Call told "yes we have your med the tech didn't look in back of cooler?" So I get text out of meds. Then go in 2 hrs later than the 2 already waited still not filled. Deal with moody tech. Go to refill a month later now. System says out and they will contact me but nothing so I call them 3 days later. Says I have to drive 7 miles to get meds. Ok I'm fine with that but no apology nothing about why no communication and she will transfer to other store. Then get message order cancelled and asked me if I want to refill it on app. I get they are busy but we are customers in need of meds. Called back and told ignore app and store would fill it in 2 hours. Then why have an app if it's not right. So frustrating. Teach empathy to your staff.
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January 2023 by Daniel C.
I am convinced CVS is the absolute worst pharmacy in America. This one in Scottsdale in particular. Always slow, always understaffed, never has the prescription ready even when it was called in the day prior so then you have to either wait 20 minutes or go and do something else and come back. Get it together already!!! Oh and to add to the terrible pharmacy the store is awful as well. There is never anyone there to assist at checkout which leaves you using the kiosk checkout if they aren't broken.
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December 2022 by Minda H.
The worst pharmacy in Scottsdale. The lines are always long because they are extremely short staffed. Sometimes you will see three employees just chatting amongst themselves while shoppers are walking around and looking lost.
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October 2022 by Tod M.
Thank you Tasos for quick and caring service. CVS always on point. Enjoy the sunshine
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September 2022 by Cristina D.
Convenient, clean and well-equipped CVS for all of your last minute needs! I have not personally tried the pharmacy here, so I can't speak to that, however my review is geared more towards the convenience store goods and services. Pros: Spacious, well stocked: This CVS is well organized, large and spacious. It is extra cool in the summer-- the AC is blasting, and upbeat music is always playing!Friendly employees: The employees here are friendly and helpful-- they will greet you as you enter, and assist with any questions that you have. You never have to wait too long in line here-- between the friendly employees and self-checkout, it always is an efficient experience. Conveniently located: The CVS is conveniently located off of Indian School Road, very close to old town scottsdale, making it walkable. There is also lots of parking outside of the CVS. Good selection of beauty products: This CVS carries a good selection of beatuty products-- shampoos, nail products, and makeup-- I always find the beauty product that I am looking for...and even some I am not looking forCute seasonal products: Lots of cute seasonal products at this CVS-- you can even see some in the picture that I posted! Other: No passport photos: I don't believe that this CVS offers a photo booth, so just keep that in mind if you need to have pictures taken for your ID.
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June 2022 by Juliet B.
While having a prescription transferred from another pharmacy to this store due to insurance requirements, I was assured that CVS would call same-day to the other pharmacy to initiate the transfer. I let them know the severity of missing my medications and they let me know they would surely make the call that day and that my prescription would be available in 24-48 hours. It has been over 48 hours and after speaking with the other pharmacy, am aware that this CVS pharmacy has yet to even reach out to my original pharmacy. I will now be paying out-of-pocket to have my prescription filled today at the original pharmacy. I cannot emphasize how poorly my experiences with this CVS pharmacy have been over the course of 2 years--which is why I switched to a different pharmacy in the first place. I recommend going anywhere else to get prescriptions filled, as the workers here are generally scum and do not care about the well-being of their customers enough to follow through on extremely important (yet minimally time-consuming) promises.
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November 2021 by Allan W.
Several weeks ago I visited the CVS at Miller and Indian School. When I went to check out, the female clerk dropped down below counter level while I was addressing her. I asked "How can you hear me down there"? She replied " I am looking for something." She then walked away while I was talking to her. She never looked me in the eye.I called CVS headquarters twice and they never returned my calls.I will never shop at CVS again. I now shop at Walgreens.I will NOT tolerate such rudeness and poor customer service!!!