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February 2024 by Jonathan Carroll
Was coming here for a while liked my doctor but apparently this practice is all out for the cash grab.Avoid letting the front desk say oh just pay your bill the next time you come.Avoid not paying your copay before leaving.This "practice" loves to stack on late fees and loves your wallet, not your health.
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February 2024 by SuperKamikrazy
Dr. Kirk is on maternity leave and her staff has no clue how to handle her leave of absence. I understand that she has her own life to live, but her absence should not negatively impact patients as much as it has.Office staff have NO clue about how to handle Kirk's patients while she is out, I had one office staff telling me that I need to refill my prescriptions online. I found out the next day when I kept calling that was incorrect, and I actually needed to schedule an appointment to get my prescription filled.No one ever communicated with me that I needed to schedule an appointment, and when I finally got in touch with the office to ask them what I was supposed to do they literally gave me the wrong information. Thankfully I did not give up and kept calling until I found a staff member, Jennifer, that actually knew was she was talking about and could help me. Completely unacceptable for office staff to just give out wrong information regarding how to get your medicine refilled.
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January 2024 by Brenna Castro
Over the last 5 years, I have seen Dr.Henson at MVFP and couldn't be happier with my experience. Dr.Henson truly cares about her patients and takes the time to listen and understand. She has been so easy to work with and if I ever needed any sort of PCP referral, I have always received it with 24-48 hours! I feel lucky to have such a great relationship with my PCP and to feel genuinely cared about. With the office staff, I have never had any issues and always have had good customer service- if I call for an appointment they get me in (even if it's last minute) and use their online portal for billing and messaging which has made it pretty easy. If you are looking for a great PCP, highly recommend checking out MVFP and Dr.Henson.
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January 2024 by Michael Kosak
Had a normal check-up with no tests or additional services. Paid co-pay for visit in November, then they sent a bill for $102 December. Then got a follow-up bill for $177 in January where they had tacked on three additional late fees (all within that month) for $75. I should note that Dr. Kirk is great.The billing department was less than helpful to explain why additional bill even existed claiming insurance didn't cover parts of the bill, also the explanation of benefits did not come until January from insurance.My family is leaving this practice, I suggest you never experience them to begin with based on their lack of transparency and very suspect practices and inability to articulate and communicate.
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December 2023 by Celestina Cisneros
I’d leave if I didn’t like my Dr so much. Staff is rude and unpredictable. Billing is far worse. Constant billing mistakes and extra charges for no reason.
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September 2023 by Isobella Harris
I love my doctor! However, the office staff is incompetent! They cannot answer phones, leave messages, call in prescriptions. And the doctor assistants are even worse (it took over 3 weeks for my doctors assistant to call in my prescription to CVS, and I didn't have a doctors referral sent after the doctor requested it 2 times). Don't bother go some else else. 5 starts for my doctor, 0 stars for the office and doctors assistants. You cannot post without leaving a star so I have to leave 1 but it should be none.
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August 2023 by Joey Morales
I love my doctor! The doctor I had before retired, he was great too! I've been coming to Mountain view family physicians for 23 years, as well as my son. My doctor that I have right now cares and gets on me to do the things I need to do to better my health. The lady that use to be in the front office I miss! She may have retired also, I haven't seen her in awhile. She always made me feel welcomed!The only thing I don't like is the location. They keep moving further away from where I live. It takes me close to 30 minutes to get there but I think it's worth it.
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August 2023 by Michelle Parkhurst
My Dr from the practice is on maternity leave. I had to go in for my annual exam. I saw someone who was covering and she was very nice. I had an issue with a test result whereas the lab did get enough of a sample to examine. The scheduler at Mountain View could not fit me in--I asked for the practice manager--the scheduler took my number and the practice manager must have worked his/her magic because they got me in. I saw Dr. Henson and she was incredible. Took her time, excellent bedside manner, and very knowledgeable. I recently had an unfortunate trip to the er by ambulance. I had to follow up with my dr. and they again got me in within 48 hours. This time I saw Dr. Smith. Another incredible visit. Knowledgeable, spent time reviewing my test results with me, great bedside manner. Sent me for an additional bloodtest at my request and got back to me within 24 hours with results. I have beeen at several practices over the 30 years that I have lived here. best one yet. Great job!
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July 2023 by Vicki B.
I've been a patient of this practice for many years. First with Dr. Riley, until his retirement. I've been seeing Dr. Mandy Lim for a few years now. He is a good listener. He takes my concerns seriously. I have no complaints
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June 2023 by Elisa Cisneros
I have been coming here for almost 10 years and honestly the general care from the doctors and staff is hit or miss. Mostly miss, they do not listen, laugh while giving diagnosis that is life changing, lack bedside manner, and prefer you take advil over listening to your symptoms and acutally treating you for infection. We go bc we are sick, not bc I want a free day out of the office, and dismiss concerns about any illness you have and condescendingly tell you " well for whatever reason people find that hot soup and tea help the most". If I thought that would help and would cure me, I would not waste my 50$ co pay to be here.
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May 2023 by Stacey H.
I was referred to a physician by a friend and just called the office and asked if they were accepting new patients. The rude woman that answered the phone said No and I asked if they had a waiting list and she said Um no. I told her that they needed to update their website because only 2 of the doctors had listed that they weren't accepting new patients. She just sat there in silence. Practices should really consider hiring better front office personnel. They are who everyone has to interact with and because of her rudeness I will never bother again trying to get in to see the doctor who was recommended.
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April 2023 by Joy G.
I was with Dr Kirk when she was still at DRFP. I didn't originally follow her to this practice because I was laid off and ended up working at a different job in Avondale. So I had chosen to go with a doctor in that area. Now that I have a different job (yet again), I am back with Dr Kirk. Yay. So yes, I am biased with her. However, the facilities here are clean. Front office staff is nice & friendly. Dr Kirk's MA was also very professional. So all those things contribute to the perfect score. The best thing about this office is the masks are optional. DRFP & My Avondale doc did not have that option. I really have zero complaints about this practice. Although they do not have an lab in their office, Sonora Quest is directly across the courtyard so that also makes things convenient. Would definitely recommend this place to others.
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February 2023 by Haylee S.
This was the absolute worst experience I have ever had. The staff was so rude. When I called in to check on a status that I had been waiting on for over a month. I had only been there one time. When I did not remember my doctors name they told me to look it up and call back, instead of just taking my information (name/dob/etc.) My biggest complaint was that I was asked about vaccinations 5 separate times. I understand that this is part of the nurse and doctor's job. When I gave my answer doctor "Kirk" was nothing but disrespectful and belittling to my answer. The reason I came in for the visit was not even discussed and instead just given a prescription with out hearing my thoughts or needs as a patient. I will never return to this office.
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February 2023 by Sarah P.
Dr. Henson is truly the best doctor I have ever worked with. She is attentive, caring and understanding. She takes time to listen to my concerns and come up with a treatment plan I feel comfortable with. Highly recommend her and this practice!
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December 2022 by Lauren G.
The front desk staff is not courteous. Took over 23 minutes waiting on the phone just to talk to the receptionist. They were unable to address my concern about an appointment. I told her I needed to do it virtually she said that would be okay but have to wait till the following week. Come to find out she scheduled an in-person appointment. She also hung up on me without saying goodbye or formally ending the call. When I am due for my next visit I will be taking my business elsewhere.
