-
February 2024 by Luis Rodriguez
I recently had two horrible experiences at the Oreck store on Power road! I decided to give the Scottsdale store one last chance since I was in the area. Deanna greeted me at the door with a smile. She then proceeded to look at my machine right there and fix it! Such fabulous service. I was also able to share my Power road experience with Mike and his dedication to customer service is outstanding. You both restored my belief in Oreck vacuums! Thank you so much!
-
January 2024 by Georgia R.
I brought my ORECK vacuum to David's Vacuum location and was told not to fix this machine, as it is expensive. I will give you a trade-in price for your machine. I always maintained my vacuums in Atlanta, GA., and Chandler, AZ. The salesperson made me aware of the Oreck saga and they offered a trade-in for a new DAVID vacuum. That was less than 3 years ago The cord on my vacuum is cracking and started to fray. I clean my house, I am the only one in my house, and use this vacuum most likely twice a month. When I called the store, the individual " You have to replace the cord, you probably ran over it, and you can trade your vacuum for a cordless model. My vacuum was over $900.00. I want to contact their corporate location and the individual who has this territory and inform them of these selling practices.
-
January 2024 by Cristina Tellez
Very good I recommend it
-
December 2023 by Tim Greer
I bought 3 vacuums from this place and two of them only lasted a year. I was told by store employee that both times I had vacuumed up a bolt/ Screw and it was my fault I fried the motor. On the third vacuum I insisted that they check for motor failure under warranty. They have had my vacuum for two months and all I'm hearing is the warranty department is backlogged.I have never dealt with a worse customer service person than the woman who runs this store.Do yourself a favor and go across the street to Parkridge vacuum.David's sucks!!
-
December 2023 by Colin Cochrane
Ok love this place love there products but what is up with this little brett lad who has no clue how to calibrate a vacuum and said “whats up forehead” when I walked in because i have a receeding hairline.
-
November 2023 by Dorothy Hilty
We have visited the Scottsdale store on more than one occasion and have been very pleased. Deanna was very knowledgeable, friendly and helpful. She is certainly an employee to be commended. All three of the vacuums and floor cleaners we purchased exceeded our expectations. We would recommend this store to anyone.
-
September 2023 by Marie
I stopped in today for vacuum belts and roller brushes. I really appreciate the service I received, excellent customer service! Very friendly, knowledgeable and professional.
-
August 2023 by Dayna Clark
Deanna and Joseph were so great to work with. When I moved here last year I brought my Riccar vacuum in for a tune up. They checked out the entire unit and replaced what was needed. Just brought it back in as one of the seals on the door needing replacing. The part had to be ordered and would take some time coming from the Midwest. They called me within a week and let me know it came in. It took just a few minutes and I was all set. My two experiences have been great and I would highly recommend this store.
-
July 2023 by marilyn dellaripa
Made a call to them, man said bring it in and we will look and let you know what is perhaps needed, cost $80.00 to do that. So I took my $300.00+Cordless Dyson in that afternoon. The lady was so rude. Said since it was 4 years old it was broken not to be repaired. She went on and on. She never looked at it. I guess she was not having a good day.I picked up my vacuum and left. Will never go back there. This was July17,2023.
-
July 2023 by Maggie Pulice
David's Vacuum in Scottsdale has always been helpful and knowledgeable when I have needed their services. DeAnna has managed this store to function effectively and courteously.
-
June 2023 by Deborah and Roger
Our newest Made In America purchase has been a much-needed plus. First of all the customer service was amazing. They listened to what exactly we needed a vacuum to do for us. We purchased the Riccar Model called Tandem Air. Model # R30D It is a very impressive machine. The telescoping put my husband into motion. The brush and other utensils are attached and readily at hand. We have three different wool rugs and there is a simple adjustment for each height. There is an amazing warranty. There is one bag that comes with the vacuum and they are true as they advertise. No dust to escape. HEPA!! They are also fantastic on our porcelain tile floors which was a huge concern. Also an amazing 40 ft. cord. The telescoping hose extends 15 ft. Perfect for the tops of door casings. The wand itself is 3 ft. For us customer service was an absolute plus. Ask lots of questions and explain why you are unhappy with your existing machine. You will walk away a happy camper!! Kudos to the employees who assisted us in this venture. P.S. It looks like a piece of art a friend stated.
-
March 2023 by Jeffrey J
Best place for keeping your Oreck running. Been going here for years since their old location. Always helpful and honest. They will tell you what the problem is and provide cost/time. Was in recently and just needed a part, fixed runs like new now. They also have supplies in stock.They do sell many vacuums and while some are pricey, as the saying goes, you get what you pay for. You won’t find the normal retail lines here. When the current vacuum finally stops, I will buy another one from this store.
-
March 2023 by Corrrie Roberts
DeAnna was very professional and her knowledge of vacuums was very helpful in making my decision for my own personal vacuum.
-
February 2023 by Olga Burk
Purchased a new vacuum from Deanna(180) last June and have visisted the store several times since then. Deanna has always been courteous, professional and thorough. Returned said vacuum for service a few days ago. Would purcase there again.
-
January 2023 by Lawrence Radford
We brought our Oreck vacuum in expecting to get it serviced. It became clear this place is not what it used to be. They exist only to sell you a new vacuum. The lady who welcomed us in the store gave us a list of stuff that our vacuum needed that totaled in excess of $400 without even inspecting it. She then showed us several options for new vacuums that we could purchase for a mere $1,000. I took my old vacuum home and cleaned it out myself. It works perfectly now.Pay careful attention to the reviews on this company. The positive ones are only from customers who purchase new vacuums. They will be sorely disappointed when they bring it back in for service in a few years.
