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February 2024 by Maryann Porter
So disappointed this store will no longer be somewhere I shop. I have shopped at the location on Scottsdale and Lincoln for years. I cannot describe how rude the people working here are. I have NEVER felt so unwelcome In a store. I’ll take my money elsewhere-I love to shop, just won’t be doing it here. The owners should really read the reviews and rethink their customer service strategy.
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February 2024 by Deborah Sheen
It was different shopping at such a high end consignment shop., I did find some articles of clothing that I purchased but found the employees somewhat snobbish, rude. I asked about sizes and was briefly told "we don't go by sizes here"... the only person around to ask was a male security guard at the entrance of the store.The cashier made no eye contact and I felt scolded that I didn't bring my own shopping bag when she said "then thst will be .25 cents unless you carry your clothes out without a bag" seems kind of wierd.
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January 2024 by Claudia Gharai
Today, 1/20 I went to My Sisters Closet as I have a merchantaccount and consign my clothes there regularly. I brought items in to learn that they are not accepting those items (pants) at the moment. I have been consigning with this store for well over 8-9 years....I asked the associate for a bag so I can carry my items (they'drefused to consign) while I shopped their store. I shopped instore for over 30 minutes, almost bout a ~$400 fur thenbought a cute ~$70 Escada blazer and left the store. After a fewother errands, I was driving home and the store ownercalled me, angered at a 10/10 and accused me of shoplifting a pair of sunglasses and threatened me! I honestly thought this person had the wrong number!She threatened me with criminal time and police awareness and I had no idea what she was talking about. I clearly did not steal any merchandise! Apparently there was a pair of random sunglasses which must've been randomly sitting there (which is odd because all their merchandise is usually locked up) that got intertwined with my items, I discovered once I got home. I called the owner back trying to inform her that I found a pair of random sunglasses and she hung up on me before I could say anything else.I called the non-emergency Scottsdale police telephone number and quickly drove back to the store to give the glasses back to the store and spoke with the police officer who was very kind and helpful.As this was all caught on camera, it was clear that it must've gotten mixed up with my belongings. How is your disorganization my problem!?There was never an intention to steal. The owner is sadly very unkind, unprofessional, especially as I have a merchant account with them. It would've been one thing to call me and say "hi when you get a chance can you check your belongings for somesunglasses" rather than call me, accuse me, harass me andthreaten me with legal action. The officer was amazing, verynice. He informed me the store has experienced a lot ofbreak-ins and robberies.The owner should apologize for treating me the way she did. I understand we all have bad days, especially when your store is constantly being robbed but to treat me the way did, calling me, harassing me, threatening me ... I will be gladly taking my business elsewhere and telling everyone I know to do the same, unless she apologies.I am considering pressing charges.
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January 2024 by Pamela Hagerty
Horrible service. Haughty people. This place has so much square footage and only 3 people in the establishment. I do not recommend this place.
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January 2024 by Sally H.
Employees very rude prices too high no jewelry to speak of no nice clothes really just because it has label doesn't mean it's nice
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January 2024 by Nicole J.
Nice selection of high end clothes. Clean and bright, spacious and easy to shop. Salespeople were pleasant but not over bearing which is my preferred shopping experience. Definitely should check it out.
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January 2024 by Daniela V.
Super clean, organized, they put a lot of work into making this place look very nice. i love buying / selling items at this location.
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January 2024 by Evelyn M.
The picture included speaks volumes of why I am giving my sister's closet 1 star. I understand that there are items that are extremely expensive and they sell them for a cheaper price but when you see something this it makes it hard to not question the integrity of the store.
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December 2023 by Lisa F.
Owner Ann is super nasty. If you don't buy a $1000 purse, she treats you like something she stepped in. I understand luxury goods but this place is WAY overpriced. You'll find the same items on RealReal or other used luxury websites for half the price. The one star is for the sweet gentleman who works there. Very kind and helpful. But overall AVOID this outlet!
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December 2023 by susan g.
Extremely condescending when offering American designer consignments. Apparently a seriously worn pair of ugg loafers are worth more than never worn Michael Kors in-style sandals! Michael Kors is no longer " designer". Don't tell that to Michael Kors!
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December 2023 by Jay Williams
The guy in the back that checked out, my clothes was very disrespectful. Hard to talk to. I would never go back there again.
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December 2023 by Selina G
I have shopped in consignment stores in so many great cities - Manhattan, Toronto, Montreal, Chicago and Vancouver, and this one takes the cake by far. I was so impressed by the quality and variety of beautiful items. Customer service was friendly and super helpful, including carts where you can hang your clothes while you search. I must’ve spent around two hours in there and bought lovely finds that I’m pretty sure have never been worn. Many items I saw had new tags with original pricing. Loved it
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December 2023 by Jennifer Bruner
I’ve been reading the reviews about peoples horrible experiences How things going missing The rudeness and the questionable profit they give you from your items .and I guess this is one place I won’t even set one foot in. I’ll be taking my designer items to Poshmark. And this is basically every single consignment store. I’ve read reviews from other places, and they are exactly the same. I don’t understand why people have to be this way.
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December 2023 by Cherrie
It's ok. Overpriced used clothes & jewelry. Plus clothes strictly for skinny girls, forget it if you're XL!
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December 2023 by K C M
I absolutely LOVE THIS STORE!! It has the most amazing ,beautiful and interesting jewelry, handbags, shoes, and clothing. Zachary is so helpful and charming. He graciously allowed me to photograph this "Dallas Prince" necklace which feels like heaven! Thank you!!!❤️
