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March 2024 by larry Diamond
Jesse Flores is a master of Customer Relations. He followed through with our long distant return of shoes from Canada. New Balance makes an excellent shoe.
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January 2024 by Ian Guile
Good selection, especially for wide shoes.Mazin was super helpful too!
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August 2023 by Blair Snyder
Individuals were helpful for a return for a larger size. No issues and fast after product was shipped.
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June 2023 by Michael E Castillo
The staff are very helpful and will order in styles on their website that aren't stocked in the store.
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June 2023 by Shannon Sharma
My husband and I went to purchase a pair of shoes for walking. My husband was torn between a few models. Eric was incredible, with a great personality and provided excellent customer service. He helped to get my husbands correct shoe size and was constantly adapting by changing recommendations based on feedback. Will definitely be back due to this interaction. Thank you, Eric!
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May 2023 by Ralph M.
It is without reservations and a great pleasure to recommend Eric and his staff at the New Balance store in the Promenade Shopping Center. They will help you find the best shoe for your needs and get that shoe for you if they don't have it in stock from anywhere in the NB system. That is what I call first class customer service. They really know their business.
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April 2023 by Ronny Rodriquez
Knowledgeable staff, great selection and even for large feet like mine the perfect shoes in stock.
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March 2023 by Sana H.
5 stars all the way!!!! Jesse and the other employees are extremely kind and professional. Went in looking for a couple shoes I had pictures of from Instagram but didn't know the names, he took the time to find out exactly which pairs they were and searched to make sure they have it in stock. Great service. Recommend them 100%
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February 2023 by Will H.
I had my heart set on a specific pair of new balances in a color scheme some (most) would say resemble clown shoes. I headed to the new balance store in hopes of copping. To my dismay, they had been discontinued. The 5 stars comes from the fact the salesperson here was super friendly and went above and beyond--they actually helped me find a pair online! I know they lost the sale but they won hearts and minds that day.
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January 2023 by Paul Nysewander
I was very pleasantly surprised. The store was very well staffed, and the sales associates that helped us were friendly and very knowledgeable. Not only did I get the best fit for my shoes, but Jesse also gave me a few tips on how to get a more comfortable fit for my right foot, which is shorter, and a little narrower than my left foot.All told, it was a very good shopping experience.
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January 2023 by paul V.
Jessie provided amazing service, was patient with my elderly mother and even kept the store open so she could try on multiple shoes for fit.
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January 2023 by Paul N.
I was very pleasantly surprised. The store was very well staffed, and the sales associates that helped us were friendly and very knowledgeable. Not only did I get the best fit for my shoes, but Jesse also gave me a few tips on how to get a more comfortable fit for my right foot, which is shorter, and a little narrower than my left foot.All told, it was a very good shopping experience.
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August 2022 by Todd Clasen
Great selection and ability to order harder to find items like the New Balance 550.
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June 2022 by jason butkowski
Been a customer for over 15 years now. They've always taken care of me. Great family owned business
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April 2022 by Walter Carter
I had purchased an expensive pair of 990 V5 sneakers about a year ago. I tried them on once I got home, but they were too big since I wear a 9D and these were 9 1/2 E. Although a year had passed, I contacted the manager, Chad, at the Pasadena store. He was gracious enough to allow me to change the sneakers for the correct size even though a year had passed. That is the kind of customer service that keeps me coming back.
