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August 2023 by Google user
This is a nice, clean and professional facility. The online scheduling option made it easy to schedule an appointment. I was able to get a next day early morning appointment which was awesome considering the amount of pain I was in. The in-office wait times are minimal and you're practically in and out. They can also do immunizations there too so if you need a tetanus shot like I did, then this is by far a much better option than going to the ER.
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June 2023 by Tami Brown
Great experience here. Came in for a strep test. I made a same day appointment online. I was checked in right away and saw the nurse and doctor with in minutes. The bad news is, my strep test was “positive”. The good news is, I was treated promptly and professionally.
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May 2023 by Cindy Seese
I went to Urgent Care today on Scottsdale Rd As I walked in I was greeted by one of the receptionist who acknowledged me . Wait time of being seen was , the fastest I have ever been seen by any place I have been to. Everyone was kind and caring and made you feel welcomed Thank you goes to Dr Travis, who was amazing , and to the nurse who assisted me and the staff. I want to thank everyone so much for being so nice and for me having a great experience from the time I walked in until the time I left Urgent Care.
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March 2023 by Jackie Blanton
I’ve seen some bad urgent care, so NextCare Urgent Care was a pleasure: Welcoming, friendly receptionist, plus easy sign in. I got lucky - only waited five minutes. The nurse was lovely and the doctor prescribed a treatment that worked fast! I picked up the scrip on the way home. Thank you SO much!
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February 2023 by Ken Wilson
Went to NextCare on Scottsdale Road and was greeted by the reception staff and promptly attended to quickly and efficiently. Was taken into the examine room after a short wait and was very professionally handled getting my vitals and initial information regarding my injury. The PA, Melissa Galloway, came in shortly after that and asked for important information about my condition and explained what she was going to do to address the reason I had come to the clinic. Very professional and more than anything each person that I came in contact with were very caring and efficient at their individual tasks pertaining to my visit. The overall facility was clean, modern and comfortable.
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February 2023 by Pedro Gervasio
Sooo slow. Whether you check in ahead of time or schedule, expect to wait at least an hour before being taken back, and another half hour to be seen. I also don't understand why the doctors seemed so in a rush to get me out of the room considering how long they take between patients. You'll get helped eventually, but I've had way better & more consistent service at other clinics.
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February 2023 by Walt Germond
My experience with the doctor and staff was good. All were helpful and friendly. My only negative comment and concern is regarding scheduling an appointment. I scheduled an appointment and when i arrived i had 2 walk-in patients ahead of me. This defeats the purpose of scheduling an appointment. All walk-ins should be taken between scheduled appointments. Why schedule an appointment for a specific time if you do not honor it.
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February 2023 by Joseph Juillet
I found the folks to be professional, competent and friendly. The issue I needed help with was handled effectively. I especially appreciated the follow up call to inform me of an unrelated issue seen on my x-ray that needs further attention. I have followed up with my primary care doc.
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February 2023 by Michelle J.
Terrible follow up. Multiple calls, long wait times, not respectful of people's time, will not leave a message so it's a ridiculous waste of time playing phone tag. You can check in and do your patient paperwork on the front end to make things go faster for them, but they don't have any process on the back end to be efficient.
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January 2023 by K. A.
FRONT OFFICE WAS GREAT! Wait time was not bad with no appointment.PA Sing DOES NOT LISTEN ! Complete waste of time. Exactly the kind of experience that makes people mistrust the medical profession. Acute symptoms downplayed, insinuation that I was lying to get antibiotics. Did not understand history or symptoms correctly so there is no record.
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January 2023 by con
Became very ill the night before walked in without an appointment for a Covid and Flu test. The front desk was friendly and I didn’t have to wait very long. The woman who took my vitals was polite and kind. The PA Megan who also took a look at me was very sweet! It’s nice to know that I have such a great urgent care facility right across the street!
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January 2023 by Whitney J.
This place is absolutely awful. I had an appointment at 3:15. Arrived at 3 pm. Didn't get back to a room until 4:26. Didn't see a provider until 5 pm. Still waiting in the lobby at 5:30 to pay and leave. I'm here for a sick 4 year old. I will absolutely never come back here, and will never recommend this place to anyone but I will absolutely share my experience with everyone. Waiting 2.5 hours when you have an appointment is absolutely unacceptable. They need to communicate with patients if they are running 1.5 hours behind. The provider was great but the rest of the staff left lots to be desired. Absolutely awful.
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December 2022 by Lana C.
This is the worst urgent care I've been to in my life DO NOT GO THERE. They are so unhelpful my appt was at 230 I didn't get finished til 4. They only have one doctor they don't listen or give you the time of day. She wouldn't help me with anything I asked and they helped another patient and gave her a doctors note for longer and wouldn't do the same for me even tho it was like the same injury as they didn't even listen and the rude receptions I said well the doctor has 3 patient ahead of you so if you want to change the doctors note you have to wait I said whatever and walked out. They are all rude do not go here. They also accept walk-in so even though you have an appt you are not a priority !!!
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December 2022 by Tealdo Teal
This is an actual urgent care and you will not be charged ER fees. However, I waited 2 hours past my scheduled appointment to see the doctor. Five walk-ins went in while I was waiting. I'm not sure why I made an appointment. The doctor was good.
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December 2022 by A C.
Website says open until 4pm. At 2:25pm, the Phx location tells me they are no longer accepting walk-ins (4 ppl are inside and that's what's listed on the website - 4 ppl checked in). I'm directed to a location in Scottsdale; same exact situation. Close at 2:30pm if that's how you are going to operate. Ffs, what's the point...If this is your standard practice, THIS SHOULD BE STATED ON YOUR WEBSITE. Don't bother with these centers.At least CVS has their sh!t together.
