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February 2024 by Gary Winquist
My wife and I came in to the Boutique on Friday afternoon just to browse to look at latest Omega watch collections. We were welcomed in by Jared and Victor who both had extensive knowledge of the brand. What a fun watch experience! Both Jared and Victor made us feel like friends! Looking forward to purchasing a watch in the future.
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February 2024 by Johnny Cuttone
Recently went into Omega boutique in Scottsdale to add a link onto my Seamaster watch. Jared was able to find a half-link available in store while Victor installed it. The link was reasonably priced. The store atmosphere was very welcoming and they treated me like family. I wouldn’t hesitate to come back again- very professional service!
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February 2024 by Kathy DeVries
I was undecided today as to which watch I was going to purchase for my husband's birthday. I went to Scottsdale Fashion Square and visited numerous watch stores. Omega was the first store I visited and set the bar very high; it was also the last store I visited. I chose an amazing Omega watch. Omega manufactures impressive and top of the line watches. But I have to point out the sales experience at Omega was top notch! Victor was so knowledgeable and took his time explaining the differences and answering all of my questions. He and Jerry, the Sales Mgr, made the entire experience fabulous and fun! Go visit them if you are looking for a new watch. Awesome watch quality and experience!
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February 2024 by Natalie Fannin
This Omega boutique store is AMAZING! Jared is so knowledgeable and genuine in his understanding of the brand and everything you are looking for. His attention to detail was perfection! As we were discussing our watch, he even took the time to help our friends work with another person in the store, so they could purchase. Amazing experience as a whole! Highly recommend!!!!!!!! Must stop on your visit to Scottsdale!!!!
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February 2024 by Kenneth Spalt
I came in on Friday, 2/9/24, to the Omega boutique. I was genuinely greeted by Cole. He presented himself in what I call the 3 P's in business: poise, polish, and professionalism. He was most knowledgeable in how to set the three sub-dials on my Omega Moonswatch - Pluto. Cole made my day! Thank you, Cole!
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February 2024 by Adam G.
I needed an additional link for my Speedmaster that I had purchased from another authorized dealer and went to the Omega Boutique in Scottsdale to order it. I wasn't sure what to expect since I hadn't purchased the watch there. Not only was the price excellent but the service was among the best I've experienced from any business. The link came very quickly and it was installed it for me in just a couple of minutes. Victor was very friendly and helpful, and was happy to show me some additional pieces and offer some tips on future care of my watch. Excellent all around and I will definitely do business with them again.
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January 2024 by Yannis Koutroupis
Had a great experience shopping with Jared!
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December 2023 by Tammy O.
Great customer service. They had the extra link I needed in stock, and were able to add it the same day.
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December 2023 by subrato ganguly
Just like their neighboring store Hyde park jewelers they need to take a crash course on how to greet guests when they first walk in. I feel like the watch industry is the worst at training their employees in doing so.I walked in yesterday and I do understand that as a rep you must be busy with another customer that was there prior to me, however a simple “ welcome in, I’ll be with you shortly” or “please feel free to browse around while we get to you” goes a long way with most customers. Long story short absolute horrendous customer experience.Thank you.
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November 2023 by Joe Cohen
As a 35 year old man who has shopped for everything from cars/clothing/other watches I have to say that I am blown away by Coles attention to detail, not just with his understanding of the watches inside the boutique but the customers inside as well. I called in early Sunday morning to see if a piece I was eyeing Friday was still available and he said it was and to come in and claim it if I wanted it. I informed him I would be there in about 20 minutes, when I arrived in the store Cole was waiting up at the front table with the watch presented elegantly in the special edition box and a espresso waiting for me. (I had mentioned I as a little hung over from the night before) I was in the store for about an hour chatting about this watch and all things watch related. Cole noticed my espresso was empty and offered to serve up another! This is the first time in my adult life that I have felt I was treated with any type of respect as a customer in any retail environment. Cole has a very calm presence about him and I was not pressured or feel rushed to purchase anything compared to the last 2 times I purchased watches this was a welcomed experience to say the least. Outside of Omega being a beautiful timepiece Coles dedication to customer relations has made me a Omega guy FOR LIFE.
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November 2023 by Devin Slawsby
Had a very positive experience over the weekend. Wasn’t expecting to pull the trigger, just take a look around. My rep Cole was very welcoming, professional, knowledgeable, and down to earth. A huge difference from my experiences with Rolex. After a glass of scotch, a good conversation, and some encouragement from my wife, I am now a very happy owner of a beautiful SMP 300 Seaweed. Thank you to Cole for the great service. I’ll for sure be back to Omega for my next purchase.
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September 2023 by Sean G
The perfect buying experience. Madison was my main SA, and the other SA whom I never got his name were both incredible to work with. Cant recommend this boutique enough. You will not be disappointed!
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August 2023 by Clinton Lanier
Excellent and fast service - I took my Seamaster in for repair and they shipped it to the main Omega repair center, tracked it, then shipped it to me here in New Mexico, handling all the logistics themselves. Through it all they were polite, professional, and kept me abreast of progress and costs. I highly recommend for service!
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July 2023 by neutralman
I went into Omega just to browse. The sales associate Madison approached me and let me try on two of the watches I was interested in. She was super nice and knowledgeable. I felt very comfortable in this boutique and wouldn't hesitate to return to buy a watch.
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June 2023 by James Resendez
Did not go in person but did speak with a representative over the phone. Cole was exceptionally helpful with helping me find a watch. Even though I was limited on time he was able to direct me to another location that did have the watch in a city I was about to fly into. He truly went above and beyond my customer service expectations!