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September 2023 by Jordyn G.
Came in to exchange a ring but sadly we missed the deadline but blonde hair girl was extremely rude and a bitch.
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May 2023 by Lindsay G.
My boyfriend bought me a bracelet for our one year, and Emma helped us out! She was so kinda and attentive and helped us with all of our questions without issues. Such a sweet girl omg so slay
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February 2023 by Kaywanie P.
Terrible customer service, walked into the store with it being empty and no one came up to see what I wanted or if I was interested in anything but instead kept speaking amongst themselves and completely ignored me
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January 2023 by Madysen M.
terrible !!! associates ignore you and attend to "upperclassmen" before anyone no matter who entered the store before them. i had money to spend but will no longer be interested in spending money at this location. waiting for 20 minutes to finally get some help then got treated poorly.don't recommend.
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January 2022 by Andria W.
I came in to ask about my ring. The manager (Erica or Erin?) was SO helpful. There was another couple in the store before me which she patiently helped for 20+ minutes. They were very helpless and took forever. If she could patiently help them for that long then she's a saint. She was so kind to me and willing to fix things. I will continue to shop here because of my experience with her.
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July 2021 by Miss I.
Worst costumer service ever! The new girl was so rude the whole time. If I could give them zero stars I would. They very entitled for workers who are making minimum wage. And it is just this location that I've had multiple problems at. Every other location is so sweet and caring. So I would just say if you want good customer service just go to a different location.
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June 2021 by Davood M.
Literally the worst customer service! I hope it's not related to skin color! But we waited so long and no one assisted us and instead, they assisted other "natives" who came in the store way later than us!! It was really humiliating! Last time we were here, there wasn't such problem.
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January 2021 by Alicia M.
Been waiting a year for a refund on a ring that bent completely out of shape while on my finger for no reason. Have 20+ flagged cases in their system and still nothing has been solved. Don't buy their poor quality jewelry or deal with their horrible customer service
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December 2019 by Tiff N.
Horrible customer service it is the day after and they have one person actually working while the other ladies stand there and look pretty.
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December 2019 by Karan Mitrani
Great collection and super friendly and welcoming staff. Amazing place to get your Pandora jewelry
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December 2019 by Deborah Klingner
I’m very disappointed I bought to my best friend that she came from Spain a bracelet and in pandora they told me I have A WARRANTY ALSO OVER SEAS which is a totally a lie the sales girl who i ask her which bracelet to buy she gave me the wrong bracelet with the wrong charming now my best friend have has bent bracelet which she cannot fix in pandora Spain bc of the sales girl who lied to us I ask her a Least 10 times are u sure she has a warranty and she says yes we have pandora almost all over the world and whenever she has a problem she can go and she has a warranty for 2 years I spend $200 in garbage bc her bracelet is totally bend bc of the charmin was to heavy for the bracelet that she gave us is not compatible I’m super super upset if I could give 0 star I totally would I will never ever bu anything from pandora ever again
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October 2019 by Amanda Lemerise
The saleswoman was so helpful and friendly! I will definitely be coming here again!
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June 2019 by Yaidelis
Nice location, nice jewelry but need more customers service and empathy.
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April 2019 by Vrushali Moghe
I don’t write reviews but I had to after today’s bad experience. This location has most arrogant staff. They don’t care about customers. I waited for 10 mins to just ask for a price. Nobody cared. I went out and stop by again after some time. I asked lady can you please just tell me price for this necklace and she said I am helping this customer. It would have been 2 sec to tell price. I walked out and she didn’t even care to take any action.
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April 2019 by Adela R.
I had a good expletive here, they had a decent selection and I was able to quickly get the charm I came in for. Friendly service and a clean store.
