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March 2024 by M C
Absolutely the best stone and fabrication company in Scottsdale. They are family owned and operated and they really care about their customers. Their workmanship is top-notch, and the quality of their stone is excellent. Highly recommended !!
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October 2023 by John Antonelli
First, buy the stone at a place that has the full slab on display and you can truly see what you are buying. There are many stone places that have full slab displays. Second, the are very slow and took months more than we originally thought. Third, the quality of their work is ok, but if you have any issues, which we had, they took weeks to get back and it took a lot of emails, text and phone calls. Thus, find someone els.
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August 2023 by Speedy Gonzales
This company is referred by many builders. We suspect their must be some sort of pay back for the referral. Their craftsmanship is average and it takes over a year for them to return to complete punch work.There are better options do not trust your general contractor or interior designer.
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February 2023 by Alan S.
I was going to give a one star, but due to the fact, their installers were pleasant and did a good job. I give them a two star.. when I first stopped in their warehouse, they informed me they were at least 2 1/2 months out and I understood and I had no problem with that. I chose my countertop slabs and paid the down payment. They called and scheduled for the tear out of the old countertops mid January and informed me the next day they would build the template and then 12 to 14 weeks later to do the installation of the new countertops. I told them that was not acceptable and they found a way to get it in February 2, 2023. Who would expect to go 3 to 4 months without countertops in your kitchen or bathroom? When I originally talked to my sales person, originally she informed me the install would be the second or third week of January. The biggest problem with this company is they don't communicate in their office very well with one another and they have a complete breakdown in failure to figure out how to schedule the work to be done. I have been in construction all my life and an entire home can be built in four months. If you use these guys, I would highly recommend that you require in writing a start and end date.
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August 2022 by GEARBOX GEEK
Today we had Papagno’s out to the house for a third time. This go round was for two master bath granite countertops. Again, just as our other experiences….SUPER PROFESSIONAL, CLEAN, PERFECT install. These guys worked like it was their own personal home. Zero damage to our existing walls, mirrors and backsplash wall tile. They were punctual…showing up right on time, and finished the job in a timely manner. Quicker than I had expected.We will continue to use Papagno’s and recommend them to everyone we know. From the start to finish….Tammy, Sasha and Maria (in the office) and the team that comes to measure, and finally the installers….this company bucks the norm of “no more caring”!! They DO CARE, and it shows throughout the entire process. Thank you again Papagno’s. ????????Chris & Gina
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May 2022 by millie nelson
Papagnos is a wonderful family owned business. I had them put granite in my new homes kitchen, laundry room, and bathrooms. The large island area is my favorite. They pay close attention to details to match granite slabs and make seams almost invisible. After all of the granite was in I decided to do back splash in my kitchen all the way up to the bottom of the cabinets. They did a fabulous job matching the existing granite. Papagnos added such a beautiful touch to my new home as well as value. I would highly recommend Papagnos!!!
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May 2022 by gale gradus
We entrusted Papagno's Marble and Granite, Inc. Scottsdale, AZ to store half of a granite slab we purchased from Arizona Tile. We used the first half in the renovation of our guest bathroom.( Pagano's was the fabricator) The remaining slab was to be used for our Master Bathroom renovation. We were very particular and spent a lot of time choosing this beautiful piece of granite. When we started preparations for our Master Bathroom renovation, we contacted Papagno's and told them we would be needing our remaining half-slab. It took them OVER THREE MONTHS to determine that they could not locate the slab and, they had no explanation as to its disposition. THEY LOST THE SLAB! As they were responsible for our property, we requested a reimbursement for our loss. Papagno's refused. Instead, they offered us a credit towards another half-slab which of course could not match the first as we had planned. Throughout our experience with Papagno's, communication was atrocious. They were unresponsive to many phone calls and we were forced to send them certified letters objecting to their offer and demanding reimbursement. Repeatedly, we asked to speak directly with George Papagno or any other principal of the company. We were always sluffed off to underlings. As consumers in search of customer service excellence, Papagno's instead demonstrated sloppiness, inattention and lack of courtesy. We were never reimbursed! If we could send a message chiseled in stone to Papagno's and to whomever is reading this review, it would read: NEVER, EVER, GIVE YOUR BUSINES TO PAPAGNO'S MARBLE AND GRANITE!
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April 2022 by Cindy B.
My husband and I have a kitchen that was done by this company. It is so nice that they feature it on their website! BUT when we tried to have them repair/replace the CRACKED kitchen sink, we received the WORST customer service every! After sending three different technicians out to measure the damaged sink and a $2000 deposit, they made the most inept attempt to replace the sink. Showing up with two different sinks that weren't the correct size six months after receiving the deposit! Being completely dissatisfied with their lack of care and knowledge, we requested a refund :)
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April 2022 by Dana M.
My sister and brother-in-law have a kitchen that was done by this company. It is so nice that they feature it on their website! BUT when they tried to have them repair/replace the kitchen sink (WHICH CRACKED) they received the WORST customer service imaginable!After sending three different technicians out to measure the damaged sink and a deposit of $2000, they made the most inept attempt to replace the sink. Not only did they not complete the repair, but they had held onto the deposit for six months!!Being completely dissatisfied with their lack of proper response and knowledge of what they needed to do...my family asked for their money back. Total disappointment:(
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February 2022 by Barbara D.
We purchased our home in October, 2021. Papagno's did the bathroom marble installation sometime mid-2020 before we took ownership. The installation was the most unprofessional I have ever seen and was unsafe. Below are photos of the marble shelf which began detaching from the wall within 10 days of our move-in. My husband, who is handicapped, had a 40 pound piece of marble dangling from the shower wall. If it had fallen, it would have been a disaster. I contacted Papgano's and their response was to put blue tape on it and to let them know the name of the general contractor. I told them, they had installed it, sent the copy of the invoice provided by the prior owner, and sent photos. Called again, to make sure the received everything . . . no response. Called next day to see if they had received the info . . . no response. Called next day to say I had contacted our handyman to make repairs because it was a hazard and we were unable to use the shower and we would send them the repair bill. That night, during dinner, we got a call from Sasha, who seemed to be their enforcer, who told us -- this is the first she had hear about the problem -- they don't pay third parties to make repairs because I guess they stand by their sub-quality work, -- and the wait time for repairs by them would be 12 weeks.I told her waiting three months to repair the 40 pound piece of marble dangling from our shower was unacceptable and a hazard they should be concerned about. I would see them in small claims court. The cost to repair it by our handyman was $270. I hope this review costs the 10 times that amount in future business.
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September 2021 by Gale G.
We entrusted Papagno's Marble and Granite, Inc. Scottsdale, AZ to store half of a granite slab we purchased from Arizona Tile. We used the first half in the renovation of our guest bathroom. (Papagno's was the fabricator.) The remaining slab was to be used for our Master Bathroom renovation. We were very particular and spent a lot of time choosing this beautiful piece of granite.When we started preparations for our Master Bathroom renovation, we alerted Papagno's that we would be needing our remaining half-slab. It took them OVER THREE MONTHS to determine that they could not locate the slab and, they had no explanation as to its disposition. THEY LOST THE SLAB!As they were responsible for our property, we requested a reimbursement for our loss. Papagno's refused. Instead, they offered us a credit towards another half-slab which of course could not match the first as we had planned.Throughout our experience with Papagno's, communication was atrocious. They were unresponsive to many phone calls and we were forced to send them certified letters objecting to their offer and demanding reimbursement. Repeatedly, we asked to speak directly with George Papagno or any other principal of the company. We were always sluffed off to underlings.As a consumer in search of customer service excellence, Papagno's instead demonstrated sloppiness, inattention and lack of courtesy. We were never reimbursed!If we could send a message chiseled in stone to Papagno's and to whomever is reading this review, it would read:NEVER, EVER, GIVE YOUR BUSINESS TO PAPAGNO'S MARBLE AND GRANITE!
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June 2021 by suri morales
Quality work, rolas is their best employee there. Highly recommend
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August 2020 by Jake Y.
The sales lady took couple days to send us the prices. They are no big deal! Look at other places please, this place is very very expensive ! Look at this place instead it's called the Yard!
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July 2020 by Karen T.
Strongly recommendWe just completed a Kitchen and Bathroom remodel. So happy in our decision to go with Papagnos for our counters. Everyone we worked with was great, our consultant Tammy, who found us fabulous slabs, Christina who setup all the scheduling, the team that did the installation and Jake who did the layout, he is a Master at his craft. We couldn't be happier.
