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January 2024 by Olichka S
Best experience I have ever had. Rudy made my car repair process very fast and smooth. Very caring and customer oriented service. Highly recommend Penske Collision and especially Rudy.
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January 2024 by Brittani
I had my car fixed here after a collision. I worked with Fernando and he was wonderful to work with. Very respectful, kind and knowledgable. He made the process with the other parties insurance company very manageable and did a good job answering my questions and keeping me informed. He and his team did a good job on my repairs.UPDATE:I had to bring my car back for some additional repairs. This time around I worked with a manager named Anthony. He has been very communicative with me, a good listener and a good liaison between the insurance and the collision center. He is respectful and I appreciate his communication skills.
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January 2024 by Jesus Olivas
I Dropped off my Honda Ridgeline on October's 4, 2023, was notified by Brie Sage that repair for passenger rear headlight and panel will take 1-2 months.After several emails from Ms. Sage stating parts were in back order, delays because Honda Corporation had a shortage of parts for 2022 Ridgeline. I waited patiently for 3 months for repairs to be completed, to no avail! On January 10, 2024 went to Penske Collision on Scottsdale to speak to Ms. Sage, who was out in training. I was told to speak to her Supervisor Anthony, regarding the status of my vehicle. I notified Anthony that I was disappointed by their service, inability to fix damage in a timely manner. Supervisor Anthony stated that a part was in back order and they were unable to complete the job. After several minutes of speaking to Anthony, I came to the realization that Penske Collision was ill equipped and unwilling to fix the damage. Supervisor Anthony continued to make excuses for Penske’s inability to fix damage, and he was unwilling to provide a reasonable solution or accommodation to fix the issue! Please beware, after 3 months and 6 days repairs not completed!
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December 2023 by kplange
Great experience with Michelle keeping me up to date during the three weeks my car was there. The end result was a front bumper cover looking like new even though it was authorized as a repair instead of a replacement by the insurance company. Fantastic work by the technicians. Overall, I'm very pleased.
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December 2023 by S
I had a minor front bumper repair that took much longer to complete than what I was advised by them during the estimate process. Told me around 10 days, took 6 weeks. I had accepted that part of it despite the inconveniences, but what I did not anticipate was the quality issues. It was raining when I picked up last week and they were also closing. But once home the first thing found was one of the headlights now doesn’t function properly. The fender doesn’t line up with the bumper, there is dripped clear coat on the edge that was overlooked, some darker discoloration in the white paint and also some paint chips on the refinished fender. Lastly, a more minor issue of finger streaks on the inside of the headlights. I will say that they were great at respecting my requests in regards to certain aspects and also working with my insurance to accomplish the repairs. So I am offering two stars. It’s just disappointing. The last thing I want to do now after getting my car back is take the time to go back and be without it. UPDATE: They are unwilling to address any issues. My headlights functioned fine when they got the car, and was not returned back to me the same. I wouldn’t recommend unless you have very low expectations.
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December 2023 by Terence Hill
This is the 2nd time Penske has repaired one of my cars. In 2019 they did a fantastic job on my 911.This time they fixed my 1.5 year old Mercedes. I am very happy with how Michele Bobersky and the team took care of my car. When I dropped my car off and talked to Michele, I knew my car was in good hands. She kept me informed of the progress and got the repair done faster than I thought. I am very pleased with Penske. They are very professional and certainly know what they are doing.Michele handled all the insurance stuff for me.I hope I do not have to come back. But if I ever have another accident, this is the place I would take my car.Thank you Michele.Sincerely.ChristianBlue GLB#5571------Made impact with a large Jack Rabbit. Anthony and his Team did a great job fixing my 911. Very Happy and they performed Quality work.
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December 2023 by Jeff Levine
I brought my 2020 RR Sport for a repair. The experience was one of the worst for anything I've ever had repaired. The customer experience was awful. I won't list any names but you know who you are. I would never ever bring my car here again and if I could give 0 stars, I wouldn't hesitate to do so. This is my 2nd review ever posted because I don't like to waste time on negativity, but this review was well deserved.
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November 2023 by Leah Srery
I had an absolutely fantastic experience with Fernando at Penske Collision Center! He provided top-notch care throughout the entire process while my vehicle was in the shop. The frequent updates, almost always with good news, kept me reassured. I was amazed that the entire process only took a little over a MONTH, considering the horror stories I'd heard about lengthy repair times.When I got my car back, it was in PERFECT condition and RIDICULOUSLY CLEAN! It felt like driving a brand new car again. If my vehicle ever needs body work in the future (fingers crossed it doesn't), I will definitely bring it to Penske Collision Center. You absolutely MUST take your car there, and be sure to ask for Fernando as your estimator; he's truly exceptional and doesn't miss a beat! 5 stars all the way! ?????
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November 2023 by Norma Steiger
Absolutely amazed with all of the workers here and the amazing quality repairs and service.I had to get repairs on my 2022 Honda Civic, and the car looked as good as it did the day I bought it. Fernando was great at answering all my questions and very communicative throughout the entire process. The repairs and work exceeded my expectations and the lifetime warranty on the repairs is an added plus. As a young female, I am always worried about getting deceived in prices and quality, however this was not the case. I hope I never have to get my car repaired again, but if I do, this will be the only place I’ll come to.Service: Painting
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October 2023 by Roger Formisano
Justin Pollard was outstanding as the point person on my repair. He had a keen eye for what was needed, delivered on every dimension, and met every deadline. The work was flawlessly completed and the car looks great.Services: Painting
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October 2023 by Mabel Tih
The rear of my car looks good as new, as if i just bought my car! Michele made communication easy, along with Kimberly and Ann at the front desk being so nice and making it smooth to get my car from the workers and carry on with my day! Proud to be a Penske member for 7 years.Service: Body & Trim
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October 2023 by Eric R.
I took my car to Penske because the dealer recommended them, but the experience has been pure frustration. Penske doesn't communicate; there are no plans for doing the work or finishing it by a certain date. I was the one who had to leave phone messages and emails asking where they were in the repair process, and replies - when I got them - took 2-3 days to get.Yesterday my care was supposed to be done and I went down to get it. From 20-feet away I could see the new driver door didn't fit properly, trim was crooked vertically and horizontally, there were areas with dirt/contamination in new paint, and thick drip areas where paint rant to the edge of the door and pooled and thickened. I rejected the car and left.That was the worst "repair job" I've ever seen. Absolutely pitiful from top to bottom. The car is still there to be "repaired" to Penske standards and a new schedule should be sent to me, though I'm sure I'll have to call/email to get it.Note: This is the Penske shop in Scottsdale Arizona. Yelp says I'm in San Francisco, which is not accurate. I'm in Arizona.
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October 2023 by Christopher V.
I can say I will definitely return or recommend anyone who ever needs the services Penske Automotive Collision has to offers. I had the pleasure of having Luis Chaves as the my service representative and he took care of everything and made it and easy going process. If you want to have a great experience definitely request Luis Chaves if he has availability, everything I asked that could be looked at or needed attention he listened to it all. He was also very communicative and friendly! I Cannot express how much I appreciate the excellent service that was given to me during a stressful situation thank you very much!!
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September 2023 by Jon H.
Magnificent, courteous, excellent service. That was the impressive assistance Miss Michele Bobersky at Penske Automotive Collision provided through a most difficult and dark time. Miss Michele was meticulous and detailed throughout the entire process, carefully assessing our "wreck of a vehicle".Miss Michele aways returned my exhaustive emails and phone calls with complete courtesy and within 12 hours. Thats impressive given the amount of vehicles on the lot equally or more wrecked which she had to tend. That in itself, is personally of much more value, giving peace of mind. Face it, no one wishes to be in this predicament where you come to Penske Automotive Collision by accident, (get it?) but having a professional guide you, lessens the hurt and pain you feel watching your Baby Benz Beast. The team of wonderful people include Miss Ana who greets you kindly and furthers your paperwork along. Great job Miss Ana! Miss Kim who is also at the ready with supportive efforts to complete tasks and undertakings. Thank you as well! Being a Certified Mercedes Benz Collision Center (along with Maserati, Porsche, BMW and others) I can place the needed trust here for repair needs with integrity and value. Thank you again to Miss Michele and the terrific team at Penske Automotive Collision!As always, thank you for reading!Wishing everyone be safe while enjoying life.
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September 2023 by Meribeth Johnson
Penske Automotive (Collision) - Rudy was absolutely WONDERFUL! He was helpful and stayed in communication with me the entire time, so I was never wondering what was going on with my car repair. I always received prompt responses when I had a question and they started the necessary processes with my car as soon as they received it. I would highly recommend Penske and most especially, Rudy. :)Service: Body & Trim