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January 2024 by Rose Ann Erb
Love this store
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November 2023 by Catherine Wei
This is probably the worst PetSmart I’ve been to. I love petsmart, their training program, their staff are always so friendly. I usually visit the Tatum location but was here for garden shopping at Lowe’s and stopped by. This is the second time I’ve been here and both had been a negative experience with the same person. There is an older lady with bob hair at the cash register, second time, same thing happened. She acts very annoyed and rolls her eyes when I tell her I have a return to make. I’ll probably never come back again, I hope management sees this and really talks to her about customer service. Customer service is not just for when customers need something, buying something, the attitude for returning something that doesn’t workout for them is important too.
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November 2023 by Barbara Adkins
Awesome Kittens up for Adoption!! Please check them out. Kneading Kittens Rescue has the cutest kitties ever and the adoption fee of 200 is a steal.
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September 2023 by Koko Rella
Always come here and the mayo PetSmart for cat products. Like the mayo one better. Seems to have more inventory (mayo) and the people that work at this one don't seem to be as personable Especially at the register.
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September 2023 by J T Sells
This is the best Petsmart, my favorite to shop. ! I would like to thank. NATE FOR AWESOME SERVICE MANY TIMES.Also CARRIE and IRENE WERE VERY helpful today. Thanks to both of them !## Aug 19, back again— THANKS EVAN- I actually owed you one!!
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July 2023 by Jean Ransdell
Always love Pet Smart for supplies. Only down fall is the live fish dept.
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June 2023 by Robert Scrimshaw
Nice store. They had some stuff my home store didn't have. It was very well laid out!!
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May 2023 by Clayton Schaff
The store is clean, sorted and staff friendly. Our family has a few guinea pigs and fish so we stop in to replenish supplies and find new things to keep animals content. Everyone is helpful and we always find what we need. 4 stars is only because this is expected and there is nothing extraordinary. We are looking for a dog and this rating may improve if we use more of the offerings.
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May 2023 by FName LName
The store is clean, sorted and staff friendly. Our family has a few guinea pigs and fish so we stop in to replenish supplies and find new things to keep animals content. Everyone is helpful and we always find what we need. 4 stars is only because this is expected and there is nothing extraordinary. We are looking for a dog and this rating may improve if we use more of the offerings.
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April 2023 by Jessica R
I visited this PetSmart on Saturday, 4/15, and was verbally assaulted by a large woman with a rescue organization, who came at me in a threatening manner simply because we brought our puppy in to get a collar that fit. Puppy was NOT on the ground at any time, and has had some though not all shots, but either way was NOT in contact or near any animals, all we wanted to do was pick a collar out, because the one we'd pre-purchased was too big.We did not go near this woman and the rescue dogs, she literally flew towards us Hocus Pocus style from the side of the store, and stopped me and my two small children as we entered the the front door, and immediately began yelling at us. The PetsMart employee standing at the first register, an older blonde woman, stood there and did NOTHING. I asked the raging rescue woman to get away from me, and if she hadn't, I would have called the police, as she scared my kids and was absolutely belligerent. She made a cruel comment about the puppy dying to my kids, then stomped back to the rescue. Rescue is a wonderful thing, yes. But y'all are not the second coming and you clearly, based on the woman's behavior, are not better human beings than anyone else. PetSmart, either expect the rescue staff to follow the same professional behavior as your employees, or do not allow them in your store. We will be shopping Amazon or Chewy online or at Pet Market from now on. Your stores are dirty and the overall atmosphere has gone downhill, and you do not expect those representing your store to act like sane human beings.
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April 2023 by Nunyabizn S.
Today we walked into petsmart to get our new puppy a collar. We brought her in to measure. We did not put her on the floor and covered the cart with a blanket after wiping it with wipes. As we walked in, a large, threatening woman with a dog rescue verbally assaulted us and I can say 1. We won't be donating to rescue and 2. We won't be back to Petsmart if you let the rescue organizations threaten your customers.
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March 2023 by Andrea Larsen, Realtor
Petsmart decorated for the super bowl and they have everything you need. Helpful staff and good selection. Would recommend this location!
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March 2023 by Tammy Lyttle
Great place to shop for your pet's needs. Their rewards program needs a little help though. I had $10 in rewards and they decided to take it back for no reason at all. Boo on you PetSmart for that reason.
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March 2023 by Roger H.
I have gone in to the adoption center no less than five times. Looking for a new kitty. I must say my treatment, was offensive. Tracy was the person that I talked to and because of her the cat lost a good home. I will never shop there again. I had an easier time adopting my daughter. Mainly because I didn't need a new carrier because my brother has 3 and I said I had a doggie door if necessary but it's just my sliding door. She didn't try at all and her attitude was pathetic. Please avoid PetSmart because their not that smart. Fire Tracy!,,,
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January 2023 by Daniel Shope
The employees were helpful and understanding of what I needed. Great customer service
