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November 2023 by Tracey Theisen
My printer's printhead died after purchasing an important shipping label and the new printhead isn't expected for another few hours. I couldn't wait and absolutely had to get this label printed. Never having used this facility before I called to see if I could email it over and the lady on the phone was so helpful and it was incredibly easy. 5 minutes later I arrived and it was on the counter waiting for me. Not only was this a great, seamless experience, but the same woman was greeting each customer that walked in the door she knew by name and everyone seemed so pleased to use their services. I would definitely come back for any situation, large or small. This is the best of small business service; caring service providing big scale results. Thanks again!
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November 2023 by Butvidas
Can't seem to ever get mail scanned. Had mail not scanned after 3 weeks and when I call they can't find the mail.
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May 2023 by Matt Sheard
I would not use this place to send usps tracked mail. I dropped off certified mail letters at this location and the post office didn't receive it until 3 days after I dropped it off. This matters alot when time counts and certified mail is recorded when the post office scans it. I would use an actual post office or locations which scan the letters when you drop them off.
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February 2023 by Nina D.
This place is amazing. I have a PO BOX here and see the staff often. Catherine and her team are so friendly and knowledgeable. Super helpful. I've needed some yoga supplements printed a few times and it has always been so easy and quick. Highly recommend. Located in Scottsdale and PV area without the snooty feel.
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February 2023 by Patricia A.
this location was a terrible choice for me to send a very important document. the woman at the front desk was more interested in her phone then waiting on customers. I told her I needed to send document overnight next day air vis USPS SHE PROCEEDED TO HAND ME a UPS form. I filled it out then told her it was the wrong shipper. she then went to a computer and typed in the label. she mis spelled the last name of the recipient and then put in a Manila envelope. not a USPS envelope. I questioned this. but was told it didn't need to be. I should have left and taken my items to a USPS location. but I paid for the cost $23. I checked later that day Iand it showed it was still at that location. checked again in the morning. showed the same thing. drove back and spoke to the same employee. she didn't want to deal with me and handed it off to the manager. she checked and it showed it was still in their facility. she checked in back and told me nothing in back. package was not delivered. went back following day. spoke to manager. she called USPS and they showed no record. needless to say I'm out the $23 and lost documents. MY REVIEW NEVER USE THIS COMPANY AGAIN
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January 2023 by Keith Saunders
PostNet AZ127 repeatedly fails to provide accurate and timely service. Mail belonging to others incorrectly put into my box (twice), mail lost/misplaced for several weeks (with correct address and box number only to be discovered in the shop when physically going there after 6 weeks of searching), service requests ignored (over 72 hours to Open & Scan), scanned contents mismatched with envelopes, and always having an excuse of being too busy to handle my tasks. Then, when being criticized for poor performance, terminating the contract with 2 weeks notice rather than making effort to improve service.
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January 2023 by Laura Anderson
Great customer service! UPS lost my package and Catherine went above and beyond to find my package and get it to me. Thank you so much!
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November 2022 by Shawn S
Service was unprofessional. Impatient and slightly rude woman at the counter who was more interested in talking to a friend about personal business rather than selling services that we were seeking has made us seek services elsewhere. She lost over $100 in revenue today, due to her unfriendly personality, lack of professionalism and unwillingness to put forth a little effort. The worst part of this experience is that she appears to be the franchisee.
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November 2022 by Shawn S.
The woman at the counter was impatient, not very helpful, and slightly rude. It was more important for her to talk about her personal business to a customer that she was very familiar with than to try to make more than one sale with me. Her professional skills are severely lacking for dealing with the public. If she is the owner/manager of this location, maybe she should allow more professional people to handle customer needs. I will spend my money somewhere else. She lost a sale that probably would've been an additional $100 for her little franchise today.
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July 2022 by Rob M.
Catherine was incredibly helpful and great to work with at PostNet. She helped me get my I-9 form signed as a notary despite the service not being chargeable. Many other places turned me down due to corporate policies and not wanting to do the service since the notary cannot charge. Catherine went out of her way to ensure she was able to fill out the form according to the standards! Will definitely return for any needs in the future.
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January 2022 by laura richardson
I had brochures made for a relatives service and they turned out amazing. They were reasonably priced, awesome staff and overall great experience. Highly recommend this place!!
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January 2022 by Laura I.
I had brochures made for a relatives funeral and we had a really great experience here. They did a wonderful job, great staff and had responsible prices. The brochures turned out beautifully. Highly recommend!
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September 2021 by Char Ugol
Great place, community oriented and excellent service. Highly recommend!!
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June 2021 by Fanny Ledezma
I come here everyday! we have a mailbox here and use this PostNet location for all our shipping needs. Catherine is the best, super friendly, professional. She can do everything and anything, she's even helped in the past with missing shipments ans finding tracking information- things that PostNet was not responsible for but the shipping companies wouldn't help with!! She has been doing the most fabulous job and highly recommend this PostNet location for your printing and shipping needs.
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May 2021 by Raymond Aguilar
The lady that works there is super nice and easy to do business with . . . The rates for printing services are very low compared to other places that's I've had to print stuff .. I love this location and I will be forever a customer.