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January 2024 by Richard Barnum
Carla and Jim were very helpful setting up my car and homeowners insurance. All of my questions were answered thoroughly and they made it an easy process.
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July 2023 by Ken P
I have been a Roz Bankston client for many years. I just added a new homeowners policy to the portfolio of polices I have with this State Farm agency. Carla Hernandez was most helpful, answering all of my questions and getting it started right away!Fortunately, the devastating effects of the pandemic on small businesses like this one have passed and Roz and her team are taking care of their clients needs. As such, I would recommend anyone looking for insurance to reach out to this agency.
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July 2023 by Taylor Blake Forsberg
Carla is the one who has been helping me with my car and renters insurance. She not only is super responsive to all my questions and gets things done for me but she even stays on top of things I forget about and makes sure to reach out to me. She's amazing. They honestly don't make employees like her anymore.
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July 2023 by Jared Alessandroni
Big fan of Roz Bankston. You want to save money on the one hand but you also want to pick up the phone and know that a decent human is gonna be on the other end as well. The crazy thing I've found working with my rep Carla Hernandez is you get both. You get a rate that's really close to the best rate you can find anywhere, but it's backed by a team and a company that are legit. Got home and car with them and I sleep easy at night.
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June 2023 by Dana Taylor
I recently had the pleasure of working with Roz and Carla during my move from California to Arizona.Their professionalism and expertise made transferring my insurance policies a breeze. From the start, they were prompt, knowledgeable, and attentive, ensuring a smooth and efficient process. They swiftly handled all paperwork and kept me informed at every step.Their genuine customer service and attention to our needs was helpful during a more stressful time. I highly recommend Roz Bankston and her team for anyone seeking insurance!
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June 2023 by Shane Denton
I used Carla Hernandez she was very insightful and fast came to a great quote and now I'm a member of state farm insurance
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June 2023 by Crystal F
Update: Roz and Andrea have since given me an apology and explained that Drew is no longer working here. I appreciate Roz trying to rectify the situation and don't have anything negative to say about her, but I still think it's necessary to share the experience I had.——My hope is that everyone involved can learn something from this and be better.Drew, an agent that transferred into this State Farm office gave me the runaround and really broke my confidence in State Farm.For context, back in 2021 I got my windshield replaced, I paid nothing.He told me today when I called in I have a $500 deductible. When I talked to him he said I’ve ALWAYS had a deductible. I then talked to the claims department, billing department, customer care and now will be submitting to get a new agent. After a runaround, they reached back out to the agents office and they confirmed “I’ve ALWAYS had a deductible.” (Unsure how or who confirmed this but Roz has since told me this was not the case)After speaking with State Farm 8 times to try to get this sorted out and each time I get transferred to a different department.Really disappointed with no one being willing to break things down for me and simply stating “you’ve always had a deductible.”
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June 2023 by Crystal Frankenbery
Update: Roz and Andrea have since given me an apology and explained that Drew is no longer working here. I appreciate Roz trying to rectify the situation and don't have anything negative to say about her, but I still think it's necessary to share the experience I had.——My hope is that everyone involved can learn something from this and be better.Drew, an agent that transferred into this State Farm office gave me the runaround and really broke my confidence in State Farm.For context, back in 2021 I got my windshield replaced, I paid nothing.He told me today when I called in I have a $500 deductible. When I talked to him he said I’ve ALWAYS had a deductible. I then talked to the claims department, billing department, customer care and now will be submitting to get a new agent. After a runaround, they reached back out to the agents office and they confirmed “I’ve ALWAYS had a deductible.” (Unsure how or who confirmed this but Roz has since told me this was not the case)After speaking with State Farm 8 times to try to get this sorted out and each time I get transferred to a different department.Really disappointed with no one being willing to break things down for me and simply stating “you’ve always had a deductible.”
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June 2023 by Ish Singla
Never get the State Farm insurance through them - no repose on claims. car has been at repair shop for few months without any further action. Repair shop says - State Farm claims has to send right claim. Call state farm - they said they have sent it. Call Agent's office - on hold for 28 minutes - no help. once they sell insurance - there is no help from them. Never seen such a disorganized process.
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March 2023 by Lesley Lockhart
I had an excellent experience with Carla! Answered all of my questions in a timely and efficient manner.
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March 2023 by Mikey Jungbluth
I have been with Roz Bankston since the early 2000s great agent! Recently just added a new policy for my daughter taken care of by Carla Hernandez who was veryprofessional in this process and very expeditious with paperwork that needed to be emailed to me. Roz, you have a star on your hands!
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March 2023 by Anony Mous
She was very informative and helpful. Was referred by my aunt, and I will surely refer anyone in need of insurance in the future. A+ customer service for affordable, reliable insurance.
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August 2022 by Brianna Campos
This office never answers their phones, i’ve been calling to try to pay a bill that the online app was not allowing me to pay; I’ve left voicemails with no returned calls. I’ve called the office right at opening, multiple times the phone was not answered. This office focuses on trying to make sales (they don’t care if you need customer service assistance) but won’t even answer their phone lines. There was unauthorized changes made to my account without MY consent. These employees have biased opinions and treat certain customers worse than others. I had to get ahold of the Corporate office to let them know what kind of treatment Roz Bankston & Team have been providing to long term customers. So dissatisfied with the treatment and service at this location.
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May 2022 by Linda Garrett
Roz and her staff were attentive to my questions and provided me with information to help me make decisions. I appreciate their courtesy and professionalism. I have been a client for 10 years
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April 2022 by Katelyn Cook
This specific agency has offered a truly great experience for me. I’m able to connect with someone to help me personally everytime I need something. Everyone has been prompt, communicative, personable, and has gone above and beyond to help service my insurance needs!