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December 2023 by Henderson Jones
Pick up crew (led byJaina) is great. Always friendly and one-time.
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December 2023 by Lisa Reisinger
I used to love this store until today. Customer service manager treated me like I was thief. I got permission to shop for my elderly grandparent and the customer service manager accused me of stealing my grandparents credit card since my grandparent needed cash back , yes I made a scene in the store my grandparent needed their groceries my grandparent asked to speak to the manager and they embarrassed me. I will be reporting this to the news, and to cooperate you lost my business if you would have talked to my grandparent this would have been resolved. I might file a lawsuit too I work hard for my family and I get treated like a criminal bad business practice. I get Safeway has policy but how I got treated not ok you guys don’t know what people go through mentally or financially and how inflation affects the people. Thanks for causing my PTSD to go off the roof and my aniexty . I don’t think customers would appreciate bad treatment. The customer service manager gave me attitude so of course I would give attitude back. I will be calling you guys tomorrow.
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November 2023 by Chris Crutchfield
Store 1663Visted this store. Did not have a good customer service experience.New to the State of Arizona. While grocery shopping I approached the individual that oversee the alcoholic beverages. I inquired about a product, she stated that she did have in stock. However, she then stated that she could not sell to me because I was not a resident/customer of Scottsdale Safeway. She then stated that she goes by a list and they are hold for special customers that reside in the area. I asked to be put on the list she then declined due to me not living in the area.I have worked in a grocery store for over 11years and never experienced customer service of this magnitude.I was very disappointed to be handled that way.
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October 2023 by Chass Onkst
The Manager is super nice! However their new staff is lacking in customer service. I needed help with a refund for a purchase made minutes prior with an adjustment from the Click and Save app. I asked the wrong person and he said “one thing at a time” How rude! Not I’ll be with you in a minute or How can I be of assistance. However the Store Director Jack Daniel, gave me a call and spoke to the associate and hopefully he'll learn to be more courteous and congenial. I'll shop at this location again and perhaps have a better shopping experience.
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October 2023 by Chas Sinquefield
The Manager is super nice! However their new staff is lacking in customer service. I needed help with a refund for a purchase made minutes prior with an adjustment from the Click and Save app. I asked the wrong person and he said “one thing at a time” How rude! Not I’ll be with you in a minute or How can I be of assistance. However the Store Director Jack Daniel, gave me a call and spoke to the associate and hopefully he'll learn to be more courteous and congenial. I'll shop at this location again and perhaps have a better shopping experience.
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September 2023 by L McMillan
This is a big store. The biggest and newest I've ever visited. Lots of items I haven't seen at any other store. None of the workers seemed familiar with sale items but they were nice. I would not suggest getting any deli items after 5pm on Saturday. All the chicken was tough and dried out. It's a good thing I had sandwich meats as backup.
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September 2023 by Melissa Towsand
The cleanest most well stocked store I've been in other than ajs whole foods . Employees super helpful and friendly! Beautiful flower arrangements and the bakery... I can not say enough ... yummy!
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July 2023 by Elizabeth Ramz-Drane
I love love love this Safeway. This is my new store to get food and household goods. This store is clean and all the workers are friendly and helpful.
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July 2023 by Matthew P
Great store and always have what we need. The only issue I’ve ever had is that about three weeks ago I mentioned to a manager that the 2L Cherry Coke bottles were covered in dried soda. Well those bottles had been there for almost two weeks prior to mentioning them to the manager and yet still today they are still there!
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May 2023 by ronald austin
The store in DC Ranch is well run and everyone is friendly
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April 2023 by Angela Roman
I get overcharged at this store in Scottsdale, almost didn't notice until I glanced at a receipt before tossing it, but I went to the store closest to my house to complain. I'm told tough luck you need to bring your receipt to the actual store where you went. Well this store in Scottsdale is 20 miles away and I only went there to kill time between Dr appts. Is this not a multi national corporation? What difference should it make what Safeway I go to? You overcharged me $17 on a tab of maybe $130. That's close to 15%. Do you make a habit of ripping off your customers because this is a rich area and you think they wint notice???? Shame on you! This is why I always shop at Frys.
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March 2023 by Keith Irwin
Medium sized grocery store with average prices. Large wine and beer selection. Lots of self checkout terminals. Lots of parking and never overly busy.
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March 2023 by Robert Twohill
Came in from out of town looking for a Styrofoam cooler. The nice young man with dark hair and glasses (didn't get his name) retrieved a ladder for us to get the cooler down from the overhead storage. Well done! Thank you
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February 2023 by Miriam P.
We have shopped at this store for years. We are Seniors and every employee in this store is so great...except 1 new front house manager. I believe she could use some people skills help. She's indifferent to me as a customer and yells at the staff while we listen and observe! These employees do not deserve this treatment ever!!!
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January 2023 by jim bennin
Very clean but there is hardly and cashiers to help . And the line for self checkouts is way to long . NEED TO HIRE MORE CASHIERS.......