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May 2024 by Lisa Wilson
I have been purchasing from SCBM for over 35 years !If you are Building a new home, Remodeling or Repairing, this is the place to come for all you'reDoor, Trim & Hardwareneeds...
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April 2024 by Vasil Evanoff
What a pleasant experience it was to come here today. Rachel couldn't have been more helpful and they had everything I needed, and at a very respectable price. I will definitely be coming back.
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April 2024 by Bennet Signorile
They had what I needed.
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March 2024 by Shannon R.
We had French doors put in 2021 and have since had some issues with our Emtek door handle and a strike plate falling off. The customer service was incredible. We had 3 new Emtek door handle replacements done by Simon and Sal immediately facetimed today to walk me through how to place the strike plate back on the door casing. Fast, kind and reliable!!
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March 2024 by Rodolfo C Lavarrios
Great service
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February 2024 by John Asplund
Came in with a little part for a door handle, not a money maker. The receptionist was nice and offered me water. The man that helped me with the part was awesome. He knew what I needed at a very inexpensive cost. The locksmith was going to charge me a fortune. Great service and would love to do business with them in the future. Thank you for your help solving a problem for me.
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December 2023 by Joan Clair
Rachel was great to work with. Excellent follow-thru and kept me informed along the way.
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August 2023 by Steve Nordberg
Went in today to purchase a new bolt assembly for a door. They gave me one at $0. How cool is that!
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August 2023 by Ethan P.
Rob and the crew at Scottsdale custom where fantastic. They walked my wife and I through the options we had for our remodel with excellent ideas. All questions were answered and the final product was fantastic. Thank you!
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July 2023 by Richard Berge
Awesome staff, friendly staff and great people to work with, when unloading cabinets.
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June 2023 by Clint Walker
A bit of a long-winded review, but hopefully others will save time and their own sanity based on my experience.This place might be the most useless business I’ve ever experienced. I’ve tried to purchase doors and countertops here and no one cares to help or even respond to me. I’ve been in to the store, to be told the salesman will be back in 20 min. I returned 30 minutes later, waited another 10 and he finally came in and started talking with some coworkers about the haircut he got while I was sitting there waiting. He never acknowledged me. I had to leave so I thought I’d just call back to discuss my needs with him. I called his cellphone a few times, never got an answer and voicemails were never returned. Follow up calls were met with a “voicemail full” message. All unacceptable for a “sales person”.A follow up visit to the shop allowed me to talk to the actual Owner about my door needs. However, he never followed up with pricing or lead times either. A follow up call with the owner yielded the same result. He assured me he’d have someone get back to me as soon as possible, but I never heard anything from anyone.A few weeks later I tried to get pricing on Caesarstone countertops. Same results. I went back in physically for a third time to have the receptionist tell me there was no one there that could help me. I mentioned that it was really impossible to purchase anything from this company, to which she replied “yeah I guess”. No offer to take my name or number, no offer to help in any way, she really couldn’t be bothered. Three visits in person and likely half a dozen phone calls yielded not a single response.Anyway, I took my business elsewhere and purchased over $9,000 worth of product this company could have sold me if they had bothered to return a phone call. Don’t waste your time on a business that obviously does not care about customers or even their own company. However, if you’re looking for a job where you can get paid for doing nothing, this may be just the place for you.
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March 2023 by Tish young
Amazing place for your hardware needs!!!
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February 2023 by Jack Austin
Great service. They usually have what I need.
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January 2023 by Bob
Rob the owner doesn’t care about how he runs his business or treats customers. Avoid this business at all costs.
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January 2023 by Bob S.
The owner Rob could care less about his company and how it runs. Poor customer service, false lead times and trying to get in touch with your salesperson is impossible. I talked to the owner Rob who didn't care. I'd avoid this place at all costs.
