SEPHORA

Most Recent Comments

• February 2025 by Zakiya Murdock
  This store is a bad vibe. I could tell I was very obviously being followed around. I didn’t address it or make a scene because I don’t need to steal anything from this funky store lol. But I certainly noticed. I prefer Ulta, but stopped in out of pure convenience. Chaotic location, it’s only worth stopping in if you know for sure what you’re getting, so you can be in and out quickly and smoothly.
• January 2025 by Holly Huggans
  Had a terrible customer service experience today. Daughter was shopping a gift for me. And the person next to her took her bag at checkout on accident when he was also checking out. They weren’t able to go back and look at cameras or do anything about it and it’s Christmas in two days and she’s sad she paid for it and came home empty handed. Just felt like customer service over this was handled very poorly.
• January 2025 by Margie Centeno
  Nobody greeted me when I entered the store nor asked if I needed help. Cashier was very rude. There was absolutely no presence on the sales floor. Store unorganized and could not find anything I needed. There was misplaced signs and wouldn’t get items for the misplaced promotions. Overall all the employees were just nasty and I couldn’t wait to leave the store. The energy is just nasty and now I know why there is never any customers in that store. Hope to never have the misfortune of being back.
• December 2024 by S R
  The manager is HORRIBLE at this very busy Sephora in the Quarter!
  I went into exchange an item 10 minutes after I purchased it when I realized I got the wrong thing and she said it was final sale, but I was not told that at the time of purchase and I asked her and she said you were told basically argued with me, never smiled once.
  So going forward I will just do my shopping at Nordstrom to get the same stuff and my points and not have to deal with a crabby manager like her .
• October 2024 by David Rinehimer
  I am writing to share an experience my 14-year-old daughter and I had at the Kierland Sephora on October 3, 2024, which left us both deeply disappointed and concerned with the store’s customer service practices.
  
  My daughter went to Sephora specifically to find a meaningful birthday present for her 16-year-old brother, who has a strong appreciation for cologne. She carefully chose the Sephora Favorites Cologne Sampler Set, expecting mini bottles of the featured colognes as shown on the packaging – similar to the set my wife had purchased last year. Unfortunately, she missed the fine print on the bottom of the box, which stated that only sample-size vials, not mini bottles, were included. This discrepancy in packaging was confusing and felt misleading, especially since the prominent images did not match the actual contents. Additionally, the advertised "full-size bottle" turned out to be only 1.2 ounces, which was another detail buried in the fine print.
  
  After getting home and realizing that the product was not as advertised, my daughter was visibly upset. She asked me to take her back to Sephora to request a refund so she could purchase a true full-size bottle of cologne for her brother. She politely approached the sales associate, Stasia, to explain the situation and request a refund. Stasia, however, informed her that all sales were final, which my daughter found surprising, especially given the misleading nature of the packaging.
  
  Wanting to support my daughter in standing up for what she felt was an unfair situation, I intervened and again asked for a refund, citing the misleading advertising as the reason. Stasia maintained that all sales were final, even when I asked to speak to a manager. After initially claiming she was the manager, she went to the back and returned with another associate – a woman with yellow hair – who immediately took an argumentative stance. When I asked her name, she refused to provide it, which further escalated the tension of the interaction.
  
  At this point, my daughter became visibly distressed and began crying, feeling overwhelmed by the lack of support and the perceived hostility. She simply wanted to exchange the item for something that would be significant to her brother, and I even suggested accepting store credit as a compromise. Instead of offering assistance or understanding, the associate with yellow hair insisted on calling security, even though we had only been requesting a reasonable resolution.
  
  As the situation escalated, I asked for our receipt back so we could take further steps if needed, but the associate refused to return it and ordered us to leave before security arrived. Not only did this deny us the ability to pursue a potential exchange, but it also left my daughter feeling threatened, surrounded by five associates who, from her perspective, appeared intimidating.
  
  I am sharing this experience not only as a concerned parent but as a loyal customer who feels Sephora’s values of inclusivity and support were not upheld in this situation. My wife and daughter regularly shop at Sephora, and we had every expectation of a straightforward resolution for an unopened product that failed to meet our expectations due to unclear advertising.
  
  I hope Sephora can review this case and consider how future policies could better serve customers, especially young ones, who are learning the importance of fair practices and honest representation. I look forward to hearing how Sephora plans to address this issue and create a more welcoming and supportive experience for all customers.
• October 2024 by Valentina
  When I purchased a perfume bag from Sephora, I was excited to try the various fragrances displayed on the packaging. The front showcased enticing images of popular perfume bottles, leading me to believe I was getting a substantial amount of product. However, upon opening the bag, I was disappointed to find only a 0.05-ounce bottle inside. This stark contrast to the images left me feeling misled and dissatisfied, as I had expected a more generous sample.
  About two hours later, I returned to the store hoping for a refund or the full-sized bottle advertised on the front of the packaging. Unfortunately, the fine print on the back stated that the actual product was a one-ounce bottle, not the full sized bottle I had anticipated. The staff refused to provide the full-sized product as suggested by the front of the package.
  Additionally, while I was speaking with the manager, she took my receipt, which prevented me from filing a complaint. Today, I purchased two of these packages, totaling $200, expecting to receive the advertised products. Instead, I received sample sizes rather than the miniature products I thought I was paying for. This experience has been incredibly disappointing and feels like a significant rip-off.
• August 2024 by Mana Tabar
  I recently bought an empty gift card from Sephora for a friend. I was disappointed that a reputable company like Sephora doesn’t take responsibility for this. If a company cannot ensure their gift cards’ validity, they should reconsider selling them.
• July 2024 by Pamela Hagerty
  The place is so frenetic and wayyyyy too much perfume.
• June 2024 by Jared Stone
  Cool stuff
• May 2024 by Montana Banks
  My mom and I had our makeup done here before our family pictures. To say I was disappointed would be an extreme understatement. I usually have my makeup done at MAC, but I was told that they no longer offer that service, so we went to Sephora.
  
  When we arrived, we were escorted to the middle of the store where our artist was waiting for us. Our initial impression was not a positive one given that the individual doing our makeup had none of her own on except for what appeared to be yesterday’s lipstick which was caked into the cracks of her dry lips. Given that she was being paid to apply makeup, I expected her appearance to reflect her abilities but they did not.
  
  We showed her pictures of the makeup style we wanted, understanding our result wouldn't look exactly like the photo, but it wasn't even close. The techniques she used were outdated and nothing I would expect of a professional. Her hands smelled like they hadn't been washed, so we held our breath whenever her hands were resting on our face to apply our makeup, and she had horrible breath.
  
  Ultimately, our makeup looked worse than if I had done it myself. The shape of my eyebrows didn't match, the blush was hardly noticeable, and my eyeliner, which she almost forgot to apply, was laughable. I was so upset that I just wanted to leave the store, and afterward, my mom and I went home to fix the makeup I had just spent $144 on.
  
  I wouldn't recommend this to anyone, and the only reason I gave this store two stars was because the shopping experience isn't a negative one. If you're only going to purchase merchandise, it's not bad. It's usually overcrowded, but that's not the fault of the store.
• May 2024 by THE TRACK ENTHUSIAST
  This place is crowded ! Holy hell! I visit sometimes on Saturdays to try new fragrances and to shop but it’s always so busy. I do really like the fact that they chained the fragrances to the shelves so we can try everything on. Before they would never have this many bottles out. It was impressive.
  
  Last time i was there a bunch of kids were there playing with the fragrances, blocking shoppers, and then to boot when i returned a half an hour later the kids had stolen the caps on many of the bottles so they were unsprayable. This is not Sephoras fault but they should have staff ask the kids in the store to either buy or get out. These kids, for reference, were maybe 13-16 years old and will come in in groups of 6-8 and literally block the wall of fragrances. Makes it impossible for shoppers to try on fragrances and makes it uncomfortable because the staff will watch these kids like hawks to prevent shop lifting but then they end up treating everyone like a suspect. In the end to shop here peacefully you need to visit during the week and not the weekend.
• April 2024 by Robert Harris
  Ordered a product online to pick up in person. I arrived at the pick up Counter and presented a screenshot with a picture of the order number. Said that will not work because there are too many orders in the back and she doesn’t want to look it up by the order number she needs the name that it was placed under. Told her that’ll take me a minute I have to check the email and pull it up because I don’t remember what name I put down because I Hit the keys and this type so I wanna make sure. I then found the name and showed it to her and another woman came back up to check the email because they could not find it in the back. On the email it said our order not ready for pick up yet I pointed that out and said that might be an issue I’m assuming, she said yes . She said to cancel it online and then check out in person. I said no problem. She asked me what phone number I placed the order under. I said honestly I don’t know I typed in some random number because I just wanted to order a product online and didn’t want to have to enter my name, date of birth, email address , and phone number so I just typed in random stuff so I could come pick up the product. She said with extreme attitude well I was just trying to give you points, turned around through her hands in the air and walked away. When I approached her again I asked her if I raised my voice at all or used any profanity to warrant her walking away and giving me an attitude. She said I gave her an attitude which I did not . Another girl who said she was a manager came up and told me I was being rude and I asked if she was there for that conversation or had any knowledge of what happened. She said no I could just tell you were being rude and condescending. I definitely was not Canceled the product and will never go in that store again. They seem like the type of people are OVER SENSITIVE and WOKE
• April 2024 by Mer Ritter
  LuLu helped tremendously. I am someone who suffers from hormonal cystic acne, and it is a struggle to cover it up. She showed me everything I needed to prep my face with acne treatments, and also how to care for it after make up. She wrote it down step by step what to do when it came to applying make up as well. She showed me products that I never knew existed and were specifically made for people who have acne issues. After following her instructions, I look and feel truly beautiful and flawless. I am so grateful for LuLu and the team at Sephora. She truly went above and beyond to help guide me. Much love ??
  
  Thank you LuLu!
• March 2024 by Elle M
  Store manager absolutely horrible ! Spoke with her today . Been shopping there for years , weekly . Put an item in hold 30 mn ago . The girl told me it will be there until tomorrow for on hold for pickup .Holds are 24 h for hours Today spoke with Manager , she changed policy . Horrible customer service . She said buy online or it will go back today . No wonder why everyone who worked there is leaving this location .
• March 2024 by Farché Wilcox
  I had 1 smile as I entered. I wasn't asked if I needed help until I made it to the back of the store. There were several available people to help me but all in conversations amongst themselves. I clearly needed assistance today. Without LuLu, I would have left. The gentleman who checked me our was very kind and also helpful.