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September 2023 by Victoria Hughes
Had a bra fitting schedual and was very smooth and a fun experience. Very nice bras and great customer service. ?
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June 2023 by D. C.
Updated review: The bras I purchased were comfortable in the store, but after one day, they were uncomfortable, ill-fitting, and the underwire was ready to poke through the fabric. I was able to return them, which is why this review has two stars, but I received very little help in trying to find new bras. I felt like I was an annoyance rather than a customer. The woman who helped me during my first visit was still wonderful, though.original review:I came in with very little knowledge; I hadn't gotten My bra size checked in like a decade. The women here were extraordinarily helpful, patient, and kind.
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May 2023 by Meghan Claycomb
I love the fit and styles of Soma, as well as the amazing ladies who work here! I got the workout set I'm wearing in this picture at Soma in the last few months. Their clothes are so comfortable!
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October 2022 by Meghan Claycomb
I love the comfortable quality & durability of the clothes at #Somaintimates & the phenosales team. & expertise from the salesteam.
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October 2022 by Debbie Paine
Great service and attentive staff. Always great products!
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July 2022 by Debbie Stern
I visit my family in Scottsdale frequently, and each time, my sister and I visit the Soma store at Kierland as we’ve both worn their undergarments for years. Today is the last time I’ll visit this particular store. On each visit over the last several years, we’ve received no greeting, no asking if we needed help, absolutely no indication that we were noticed at all during the time we were in the store today. There were two salespeople, and one additional customer. While I’ll frequent other Soma stores - those in other areas have displayed good customer service, I will need some indication that this location has been retrained on their approach to customer service to consider revisiting this particular location.
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May 2022 by Jill Lopez
Do not expect help here, they (including the manager) are too busy talking amongst themselves to help customers even when customers are desperate for assistance. A sneer was offered when I said I was hoping for assistance and said I was leaving b/c I wasn’t offered assistance hoping she’d say, how can I help but no surprise, her response was ok and she continued to stand behind the register happy I was leaving. WHAT A WASTE OF PAYROLL WITH THESE WOMEN, 3 all hovering at the desk talking and everything but work!!! Maybe try organizing those drawers that were a mess or HELPING CUSTOMERS!!! I left they could care less, now they can get back to their conversation party.GO TO NORDSTROM, they have fitters who actually want to help you find the right fit.GO TO NORDSTROM OR ANYWHERE BUT HERE.
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May 2022 by kim browning
The employees didn't even know i was in the shop. I'm walking around holding 5 bras and no help at all.
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May 2022 by Macy L.
They're too busy talking to each other to help customers and they're not interested in helping. They'll confirm that too. What a waste of payroll in these people why even have them in the store. They are proud of this service.
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March 2022 by Nini Esquerra
Fancy and very clean store nice atmosphere & friendly employees, it was wayyy to expensive for me to buy anything but if your looking for pretty & good quality women clothes & undergarments. I would recommend Soma, just know it's very pricey like Victoria Secrets.
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March 2022 by Nancy Camaquin
Fantastic service! Curb pick-up was great. Staff so friendly and helpful. Love Soma!
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December 2021 by Erin Hagevold
Went in for a quick exchange and got caught behind a Karen giving the woman on the register a hard time for things totally out of her control. The saleswoman said it was only her 2nd day working at the store which I'm sure made this experience more frustrating. She was so kind and professional when dealing with the rude customer, I had to leave a positive review for her alone. The world needs more of her kindness and less Karens.
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September 2021 by Mary Pat McHenry
Best brass ever. Their beautiful especially when you catch their sales. Bra fittings & top notch Customer Service & you're not just another sake! Love them?
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August 2021 by Samantha Lo
Kai and staff were helpful in finding the bralette I needed. She found me the item in the back in the perfect color to match the outfit I needed to complete. Thank you for taking the time with me today.
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July 2021 by Joanna Wade
This was my first time shopping at Soma, and I had a GREAT experience. I was a little overwhelmed considering I hadn’t purchased a new bra in a while, and I knew I would be a different size. Maddie greeted me with a kind smile and took me straight for a fitting. I told her what I was looking for and she brought back EXACTLY what I needed! Then Kelly (the manager) came in and gave me some guidance as well - she walked me through why each size did or didn’t work. She was super patient with me and all the questions I had! I got multiple styles and colors for different occasions. Couldn’t beat the sale either! I was stuck inside due for the rain for a bit and had friendly conversations with all the staff until it lightened up. I will definitely be back! Thank you Soma Scottsdale!
